What is customer relationship management (CRM) and why is it so important in the logistics industry? CRM helps companies with a wide range of activities, from creating profiles on prospective customers and updating customer lists, to scheduling appointments, and managing communications between clients and businesses. 84% of companies claim that a CRM system is beneficial in determining the quality of leads. To put it simply, CRM is the use of technology to acquire, enhance, and retain customer relationships. Many companies are jumping on the CRM bandwagon, last year CRM usage increased from 56 ..read more

As we’ve mentioned previously, ocean freight is the most popular mode of transport when it comes to international trading, with 90% of products being shipped by ocean containers. It’s a very popular method of freight transportation because larger shipments can be imported or exported anywhere in the world. However, there are many challenges freight forwarders must overcome when dealing with ocean freight. There is software that you can incorporate into your operations to help you overcome these challenges, eliminate tedious tasks, and boost efficiency. This article will walk you through: What ..read more

Expedite, a verb used for the acceleration of a process is often used in the shipping industry to describe freight that arrives ahead of standard delivery times. While this process is more expensive than standard shipping, the wait time is significantly reduced. This is a viable option in a number of instances, such as a medical facility needing emergency supplies or a factory needing parts for a critical machine to maintain operations. Additionally, there is no limit to the number of goods you order. This article will act as your guide to understanding expedited shipping as a freight forwarde ..read more

Sea freight transport, or maritime transport, is the most common mode of transport in international trading. Since container shipping was introduced in 1956, it totally revolutionized the logistics industry and became a big contributor to globalization. Today, a whopping 90% of the goods traded are shipped by ocean via container shipping. We will cover some of the basics in this blog. Who’s involved in sea freight transport? What can be shipped using sea freight? Steps in sea freight transport When to choose sea freight shipping? How long does sea freight take? How much is shipping by sea? Wh ..read more

E-commerce is growing at a rapid rate and, among the top trends in cross-border e-commerce logistics, the whole traditional international freight forwarding industry is now facing serious price competition and market leader shifting crisis. Most corporates are urgently seeking the transformation of their business models to break through the bottleneck. How can freight forwarders not fall behind the trends while the number of traditional bulk shipments is decreasing and that of e-commerce deals is increasing? In order to stay competitive, it is essential to have a good understanding of the tren ..read more

With the basic understanding of Air Waybill, let us further elaborate on the related concepts around it, including the difference between House Air Waybill and Master Air Waybill. What is Air Waybill (AWB)? Quick facts about AWB: 1. Who Issues AWB: An air carrier (or via an IATA air cargo agent) 2. How to Get an AWB: Go to IATA website, or click here to download a template (see the sample below) that includes an air waybill format. 3. Information Required: Names and addresses of the shipper and consignee Air cargo details: Total Packages, Weight, Dimensions, Commodity Description, Cou ..read more

Freight forwarding software has been one of the key tools for people in freight forwarding, logistics, and supply chain management, and the recent technological advancement makes it much better than it first came out. In this post, let’s go over four questions that we at GoFreight have been frequently asked. Q1. What is freight forwarding software? Q2. What are modules? Q3. What are the benefits? Q4. What are the new trends? What is freight forwarding software? Essentially, freight forwarding software is designed to manage the process of making cargoes move from one point to another ..read more

Described as the ‘true architects’ of transport, traditional freight forwarders have rapidly evolved in recent years. Global pressures, common operational issues, and potential opportunities force freight forwarders to adopt new methods to stay relevant and compete in the market. Every year, we witness new trends that make this industry more exciting and efficient run. From automated vehicles to environmental efforts, we will take a look at some of the freight forwarding trends to look out for in the upcoming future. Digitalization Trends in Freight Forwarding As we’ve mentioned previously, go ..read more

Digital freight forwarders are freight forwarders who have undergone digital transformation, which has become one of the most discussed topics in the business world. The unstoppable digital trend has driven countless industries, including the freight forwarding industry, into investing heavily in digitalization. Unfortunately, few succeeded. Without well-planned strategies, digital transformation can be the reason for the closure of businesses, especially during tough times (Learn how to work from home as a freight forwarder). In this blog post, we will be discussing what digital transformatio ..read more

If you are reading this, you are either thinking about how to apply for an NVOCC license or wondering what is NVOCC license. So let’s learn what is and the requirements and cost for an NVOCC license What is and who needs an NVOCC license? NVOCC stands for Non-Vessel Operating Common Carrier. It is an ocean carrier that transports goods under its own House Bill of Lading without operating ocean vessels. An NVOCC may also operate as a freight forwarder in some situations. US-based forwarding companies or sole proprietors acting as freight forwarders or NVOCCs must obtain an Ocean Transportation ..read more