Effective human resource (HR) management plays a major role in organizational performance. It allows HR managers to find the right talent and handle human resources as effectively as possible. Moreover, it can be instrumental in ensuring smooth business processes and change management.  The above-mentioned aside, recent research in the field of HR has established that human resource, when managed in line with big-picture business goals, leads to increased productivity. This, in turn, enhances the overall performance and profitability of organizations. However, before you can achieve this ..read more

Standard procedure doesn’t apply when it comes to early-stage startup hiring. There’s no HR team—there’s probably one HR person who coordinates with the hiring managers on a case-to-case basis.  Early-stage startups have tiny teams that are collating information about open positions, reaching out to potential candidates, spending loads of money on job boards with very little insights about their ROI, setting up interviews and assignments, and finally onboarding the selected candidates.  For most startups, this is a stressful and complicated process. While we agree that it’s a complic ..read more

Hiring a sales team is hard. In this blog, we will discuss nine effective strategies to hire a sales team that delivers results. A sales team is the lifeblood of any organization. After all, these energetic folks are the people who sell your products and bring revenue to the organization. Therefore, hiring and assembling a great sales team can make or break your business.  However, sales is hard and isn’t meant for everyone. The average annual turnover of U.S salespeople is as high as 27%, and the average tenure is less than two years. Finding suitable replacements, training, and reb ..read more

Customer support agents are the pillars of your organization. They are the connecting link between customers and the product team. They play a pivotal role in taking your company through thick and thin. Hence, it is important that you have only the best of the best in your customer support team, right from your first hire.  On that note, Maljeev Rafi, Director, Customer support, Freshservice shares his learnings from being in the field for 15 years and steering Freshservice’s support team towards growth from a 5 to a 40 member team. In this article, we discuss Maljeev’s insights on the i ..read more

The new age definition of Customer Experience Making your customer happy is not just about solving the problem at hand. It is often related to the cumulative experience they have with your product or service from the very beginning, This calls for a change in our perception of the customer support function as a whole, which subsequently changes the way a customer support agent works. To understand and adapt to this shift of perception, we talk to Pradeep Rathinam, Chief Customer Officer at Freshworks. Pradeep, a.k.a Paddy has over 30 years of experience in the tech industry. In his quest to r ..read more

  (This post is the second part of the blog titled ‘A practical guide to building high-performing teams’.) Building an A-team the Whitney Johnson way Leaders looking to build high-performing teams can use the S-Curve diagnostic tool to compare where their team members believe themselves to be on the S-Curve versus where they are actually on the growth map and track it every six months. You may have somebody in the mastery stage who may not be bored, but you definitely want to double-check that.  You not only have a framework, but you have a common vocabulary to track everybody’s prog ..read more

Consider this: you’re building a complicated structure using Lego blocks. For the complicated structure to stand, you need to ensure all different portions have solid foundations of their own and do not easily collapse.  Let’s draw a parallel to an organization. Different functions and teams need to operate efficiently to succeed and win in the marketplace. This means the organization must build a high-performing team, then another, and then another.  But how to build a high-performing team? Whitney Johnson, one of the ten leading business thinkers globally as named by Thinkers50 and ..read more

One of the most drastic changes brought about by the 2020 pandemic to the corporate world is remote working. Most companies across the world relied on the physical presence of their workforce every day—and getting work done in any other way seemed unimaginable. Working from home was often seen as an unproductive experiment. So how has that thought fared since 2020? Research, and perhaps your own experience, tells us the exact opposite. Employees prefer the flexibility of having work-from-home (WFH) as an option, and it has proven to be better than the traditional method of working.  Studi ..read more

(This is a guest post by Nisha Nair. Bio at the end of the article.)   If you drop me, your business is sure to crack. Having me onboard is an underrated growth hack! Who am I? Ahem, I am the HR Department! Typically, startups begin without an HR department. The organization is small, and hiring someone to manage just a few employees isn’t the priority. But, as the organization grows, the business needs HR. And, often, that starts with an HR department of one.” As the sole startup HR, my role wasn’t crystal clear to many people within the organization. Nonetheless, what I do as an HR perm ..read more

If you haven’t already heard about “the great resignation”, it’s a good time to catch up now. Why? This is something that leading HR experts predict will transform the way work environments and hiring in 2022. What exactly is going to change, and how is this going to affect your organization? The Great Resignation was first proposed by Professor Anthony Klotz of Texas A&M University, and the idea predicts a record number of resignations after the COVID pandemic ends. The wave has already begun, and organizations are starting to feel the ripple effects as employees re-evaluate their careers ..read more