What does wellness mean to you ..read more

No-sale upselling? Sounds like a contradiction in terms, but hear us out. Upselling for reasons other than immediate ROI can set advantageous chains of events in motion. Some do involve revenue generation further down the line, but other tactics work toward entirely different goals altogether. Curious? Read on for our explanation and to discover the success other hotels have seen with no-sale upselling. This article was written in collaboration with Oaky’s Customer Success team ..read more

The months of hoping and waiting are finally over for the many travellers who are off on their summer holidays now. You might feel similarly excited to finally be welcoming guests again ..read more

This article is written based on expertise taken from course tutor Mattia Zanella, in Level 2 of The Oaky Upselling Course ..read more

An essential part of scaling your guest upselling initiative is clever delegation. Rely on the dozens of capable staff around you to build out your hotel's upselling programme by allocating ownership of various tasks to different departments. Make upselling guests at your hotel a team effort and you'll be halfway towards a well-oiled, scalable upselling system that generates incremental revenue reliably. Follow the below steps to get started and download our free hotel upsell meeting agenda and prioritisation framework for practical assets to work with ..read more

After a long year with very few guests at your hotel, your team is itching to get back at what they do best. You may have used the downtime to overhaul your modus operandi, updating procedures across departments.  ..read more

By now, we all recognise upselling as so much more than a last-ditch attempt to earn more money. Be that as it may, there is a reason for this perception existing in the first place. Until recently, upselling has not been given the time and attention it needs, which has resulted in a lot of uncomfortable moments for both hotel and guests. Among several other things, poorly executed upselling can do harm to your hotel’s reputation, which is probably the last thing you need at the moment.  ..read more

We hear from Oaky's Head of Customer Success, Saahil Karkera, on 9 important upselling activities to keep in mind for the first months of your hotel's reopening.   ..read more

We hear from Oaky's Head of Customer Success, Saahil Karkera, on 9 important upselling activities to keep in mind for the first months of your hotel's reopening.   ..read more

Many industries are already automating order personalisation to improve their customer experience and boost revenue ..read more