Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Banking. During this podcast hear host, Carrie Chitsey, talk with Tim Schneider and Steve Miller.  Tim Schneider is CEO of Investors Community Bank and one of the bank’s co-founders. Tim has been in the banking profession for more than 30 years and helped start the bank with three other entrepreneurs in 1997. Steve Miller is the President and CEO of Fresno First Bank, one of the largest single branch community banks in the country. He has worked in the financial services sector for 25 years with both domes ..read more

Read the Blog Here Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week and game-changing ideas, best practices and tips. Today’s topic is one you’ve seen all over the news, the coronavirus.  We have gotten tons of requests and it has truly been a floodgate in the telehealth business since Trump’s 8.3 Billion bill that was passed on Friday. This bill lifts the previous telehealth restrictions in Medicare for the Coronavirus. Everyone is going full-court press and trying ..read more

Alex Jimenez is the Chief Strategy Officer at Extractable, a digital strategy, design, and data analytics consultancy focused on the future of financial services. He formerly led technology strategic planning for Zions Bancorporation, served as Chair of the Consumer Bankers Association Digital Channel Committee, and has been published in many financial services magazines and influencer lists. A lot has changed for financial institutions during and after the pandemic in regard to managing a customer experience transformation in banking. Customers expect more video and digital services as they ..read more

Today, we're gonna be talking about a question we get all the time — is video banking affordable? So the one bucket I want to break down on is video banking and the ROI. We have a great ROI calculator that you can click on here in the show notes and see your actual video banking ROI for your individual bank or credit union. But really the ROI comes from several different buckets. It comes from, on average, a 20% efficiency in your workforce. It comes on the increased conversion rate on your website, traffic, reducing application abandonment rate, increasing the conversion rate of new customer ..read more

There are many types of loans out there today that banks and credit unions, as well as mortgage companies, offer to consumers and business customers through their websites. A lot of companies and financial institutions are in different processes of providing lending services. Online, most have moved to digital service platforms where customers can get rates, apply online, and fully get a loan — digitally. Online credit checks offer you options, where you can fill out an application and somebody, will get back to you. Video banking provides a very good increase in conversion rate to put the di ..read more

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth and Humans Helping Humans. During this podcast hear host, Carrie Chitsey, talk with Gary Larcenaire, the CEO of Valley Behavioral Health.  As CEO of Valley Behavioral Health, a non-profit network of clinics providing treatment for behavioral issues, addictions, psychiatric conditions, autism, and other chronic health conditions, Gary currently works to expand the services Valley provides to the community in Utah as well as surrounding states. Listen to “Best Practices in Scaling a Behavioral Health Or ..read more

Today, we're gonna be talking about video chat solutions for banking and three ways to improve the digital banking system. We're gonna be going over different ways of if you're doing digital banking today and customer expectations now with digital banking, as well as some improvements there. If we're calling the bank, we're expecting that they're answering in about 20 seconds or less. And if we're doing some type of live chat, that's 48 seconds or less. This is outlined in our Digital Transformations white paper. If you click on the link and the podcast show notes, you can see all these expec ..read more

A lot of you might have seen our video banking ROI calculator, in which you can calculate your own ROI for your bank or credit union. It breaks it down by department. So the conversion rate will be a little bit different for a mortgage conversion rate application page versus just opening a checking account. We’re talking today about the differences between the two. So where does video banking really come in and move that needle in the ROI versus a standard customer page with the video banking, digital lobby? Putting that digital lobby in the bottom right-hand corner of every one of your applic ..read more

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Chat. During this podcast hear host, Carrie Chitsey, talk with Nisa Amolis, Meg Paulus, and Stacey Feinberg.  Nisa Amoils is a Partner at Grasshopper Capital, a securities lawyer, an anchor of Digital Asset Report and the author of “WTF is Happening? Women Tech Founders on the Rise”.  Meg Paulus, a Partner at Holt Ventures, leads the investment activities for HOLT Ventures and the Holt Family Office, as well as facilitating grantmaking for the family foundation. Stacey Feinberg is the President at 33 ..read more

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Banking. During this podcast hear host Carrie Chitsey, talk about digital banking trends in 2021. Listen to this episode of The Executive Innovation Show Podcast as we discuss how banking has changed significantly in the past 12 months and what’s on the horizon.  Carrie Chitsey led the CRM Financial Services practice in Big 5 Consulting and then went on to own a financial services contact center. She has advised some of the largest banks in the US. Since founding one of the first mobile companies in the US ..read more