The rapid growth of LLM models in the space of AI has significantly shifted the paradigm of leveraging those capabilities across domains. Document360 recognizes this evolution and offers powerful tools to content creators to enhance their productivity while keeping up with technology trends. Eddy – AI assistive search is one of the prime examples and stands out as the key feature harnessing the power of the latest LLM models. Table of Contents Understanding AI Search Analytics Key Metrics to Explore in Search Analytics Interpreting Trends and Patterns Exploring Practical Data Insights Unde ..read more

A credit union is a type of cooperative financial service run by its members. It provides traditional financial services like bank accounts and loans, generally with better rates of interest. Although they might seem similar, credit unions are not banks. Unlike banks, credit unions are not-for-profit organizations and are exempt from paying taxes. As with any financial service, easy access to important information is crucial. While customer service departments can play a role in assisting customers, many questions can be answered easily with a self-service knowledge base. More on this later. R ..read more

The future depends on the skill. Skills like learning agility, adaptability, and resilience are what the professional world demands. But sadly, the world isn’t there yet. A study in the UK says that 30% of employees haven’t received employee training in 5 years. This shows that the L&D sector is still underinvested. When there’s room for change, there’s always a challenge. Hence, a little change in mindset is required. Post-pandemic, employees were in a rage more than before. Technology has taken a shape where everything is accessible remotely. Even a job. Employees understood the dire nee ..read more

Want to align your HR team members with all the processes at the organization without regularly training them? If the answer is YES, create HR SOPs. Table of Contents What Are HR SOPs? 5 Crucial Types of HR SOPs Benefits of Using HR SOPs Checklist to Create HR SOP How Does Document360 Help You Create HR SOPs? HR SOPs Template Example What Are HR SOPs? HR SOPs (Standard Operating Procedures) instruct human resource team members about their roles and responsibilities regarding employee recruitment, onboarding, training, performance management, and exit process. They act as guidelines that hel ..read more

In our recent episode on the Knowledgebase Ninjas podcast,  Brianne Bennett, Lead Technical Writer at Opensee delves into the difference between using Docs-as-code vs a Dedicated knowledge base tool for creating documentation. She also speaks about the factors that should be considered when switching to a knowledge base tool.  About Brianne Brianne’s LinkedIn     After completing her Masters in technical writing, she began her career as a technical writer.   Her current role primarily focuses on translation, which differs significantly from her first job an ..read more

You may already have heard of Knowledge Management. It’s become an essential field of practice for profit-driven businesses and non-profit organizations alike, since you can gain many efficiencies through retaining, preserving, and sharing knowledge. We all know that customers are the lifeblood of any business. So, what is your knowledge about those customers? Customer-centricity is no good if you’re making decisions in the dark without knowing who your customers are. Knowledge in your company is a valuable intangible asset. Knowledge pertaining directly to your customers provides an immense c ..read more

Many of the software documentation contains code snippets to help developers get started quickly. Code snippets play a vital role in helping developers understand the functionality of the process and the ability to interact with software. The code snippets could be as simple as a CSS / JS code. The code snippets may also contain pieces of software code that may be a function to be executed to interact with your software product. The code snippets help appeal to developers in terms of incorporating that code into their code base to achieve desired results. Instead of adding code snippets as tex ..read more

In our recent episode on the Knowledgebase Ninjas podcast, Iga Koprowska highlights the importance of feedback mechanisms in documentation to better understand the users and enhance documentation quality. She explores how various research methods aid in crafting effective documentation. About Iga: Iga’s LinkedIn She qualified as a translator and joined technical writing during her final year at university. After a couple of jobs as a technical writer, she moved to Motorola Solutions and focused on internal documentation. She got familiar with release management, scrum methodologies, and was ..read more

Technical writers are a rare breed of professionals who are capable of articulating complex concepts in simpler terms. Being a technical communicator comes with a huge responsibility of ensuring that the information they produce is accurate. Technical writers thrived when the industrial era shifted to a knowledge-based economy where the need for software documentation and product documentation was increasing. The internet boom propelled the need for technical writing profession in the areas of Project management – to gather all information about the project in terms of purpose, scope, technic ..read more

In the knowledge base platforms, the glossary serves as an important component. This offers a complete view of the key phrases or terminology to understand the content. The significance of the glossary is not just in its definitions but also in its aim to give contextual clarity across all the articles. From an author’s point of view, a well-curated glossary ensures uniformity and reduces ambiguity, leading to enhancing the overall quality of the content. From the Reader’s perspective, it acts as a navigational aid to understand complex concepts easily. As a platform, they improve searchabilit ..read more