Many of the software documentation contains code snippets to help developers get started quickly. Code snippets play a vital role in helping developers understand the functionality of the process and the ability to interact with software. The code snippets could be as simple as a CSS / JS code. The code snippets may also contain pieces of software code that may be a function to be executed to interact with your software product. The code snippets help appeal to developers in terms of incorporating that code into their code base to achieve desired results. Instead of adding code snippets as tex ..read more

In our recent episode on the Knowledgebase Ninjas podcast, Iga Koprowska highlights the importance of feedback mechanisms in documentation to better understand the users and enhance documentation quality. She explores how various research methods aid in crafting effective documentation. About Iga: Iga’s LinkedIn She qualified as a translator and joined technical writing during her final year at university. After a couple of jobs as a technical writer, she moved to Motorola Solutions and focused on internal documentation. She got familiar with release management, scrum methodologies, and was ..read more

Technical writers are a rare breed of professionals who are capable of articulating complex concepts in simpler terms. Being a technical communicator comes with a huge responsibility of ensuring that the information they produce is accurate. Technical writers thrived when the industrial era shifted to a knowledge-based economy where the need for software documentation and product documentation was increasing. The internet boom propelled the need for technical writing profession in the areas of Project management – to gather all information about the project in terms of purpose, scope, technic ..read more

In the knowledge base platforms, the glossary serves as an important component. This offers a complete view of the key phrases or terminology to understand the content. The significance of the glossary is not just in its definitions but also in its aim to give contextual clarity across all the articles. From an author’s point of view, a well-curated glossary ensures uniformity and reduces ambiguity, leading to enhancing the overall quality of the content. From the Reader’s perspective, it acts as a navigational aid to understand complex concepts easily. As a platform, they improve searchabilit ..read more

Representation of complex information can be done effectively through text in the form of tables. The table provides an elegant way to condense a lot of information and present it in a visually appealing way. Tables are a natural form to articulate complex informational structures to the end users without any need for media artifacts. Technical writers use tabular data to understand the key points, trends, trends, similarities, and relationships. These data allow them to analyze and construct documents. The technical writing world has adapted the use of tables during the content creation proce ..read more

Have you ever wondered how these lab technicians get training to use the new devices? Though they attend in-person training, they need user manuals handy that comply with regulatory requirements and compliance standards. Who should deploy these instructions to use? The manufacturer is responsible for analyzing the security reports and developing instructions for use. Failing to provide clear and comprehensive IFU can lead to frustration and inadvertently misuse of the tool, leading to severe complications. So, the big question is how to write a comprehensive set of instructions for use. Tabl ..read more

The business world is becoming increasingly competitive, and business owners need that extra dose to stay ahead of the curve. Modern customers have higher expectations that’s harder to meet; they value personalized experiences, meaningful relationships, and faster response time. That’s where AI comes in. With the rise of artificial intelligence, we have discovered creative ways to promote goods and services with minimal effort and maximum results. It’s now possible for business owners to make faster, better-informed decisions in less time—all thanks to AI. However, there’s so many AI tools in ..read more

Credit unions play a crucial role in shaping individuals’ financial well-being, yet ensuring each member feels genuinely valued. Whether visiting a branch or opting for digital banking, every interaction is an opportunity to build a meaningful connection. However, challenges like long wait times and impersonal systems can dampen this experience. So, how do we find the right balance between the convenience of AI and digital systems and human empathy? It’s not all about seamless transactions; it’s about prioritizing customer experience by providing high-quality service that takes care of their n ..read more

If you’re running a call center, you’ll undoubtedly have encountered spikes in call center volume over time. Unfortunately, it’s not an option to simply avoid picking up the phone. That’s why many call centers suffer from spiraling costs and burnout among their agents. Call centers aim to answer 80% of calls within 20 seconds, but even this Average Speed of Answer (ASA) is not enough to reduce the queue volume. Customer service departments need to find ways to manage the volume of calls they receive from customers while keeping quality high. Rushing customers off the phone results in a poor cu ..read more

If your business is struggling with: Reduced employee agility and productivity Lack of employee satisfaction Decreased profits It is time you create an operational improvement guide. It has to be updated frequently since it is not a one-time effort but a continuous process that must occur regularly. However, your operational improvement guide must also emphasize optimizing operational processes rather than reducing operational costs because it is all about keeping your team afloat even during changing times. But what does operational improvement mean? Table of Contents What is Operational I ..read more