Today, we have an inspiring conversation with retail powerhouse Jenn Luna. In this episode, Jenn shares her incredible journey from hiring part-time staff who share her values to developing them into key leadership roles within her company. You'll hear about Jenn's transformation from a control-driven leader to one who empowers her team to take on significant responsibilities and make decisions. We'll explore how Jenn balances taking calculated business risks with aligning ventures to the overall vision of her brand, which focuses on local, small-scale shopping experiences.  As an owner o ..read more

Today’s episode is all about why looking sharp matters for team performance and client impressions. Our guest style expert, Angela Foster shares compelling insights, including a collaborative approach to creating dress codes and the significant impact of being well-groomed on client relatability. You'll hear real-world examples and practical tips on maintaining a polished team aesthetic, navigating remote work attire, and addressing the financial aspects for team members. Whether you're running a brick-and-mortar business with a professional vibe or a casual workspace, including remote service ..read more

In this episode, we'll explore how to deliver a world-class onboarding experience that sets clear expectations while fostering a sense of belonging from day one. We'll discuss integrating new hires with your team and clients, balancing training without overwhelming, and the critical essence of leadership in this phase. We'll also cover practical steps like crafting thoughtful welcome emails, creating a structured work plan for the first 90 days, and involving current team members to build a supportive learning environment. Learn how to address common fears, ensure new hires see the bigger pict ..read more

Today’s episode is all about mastering the art of hosting impactful 1:1’s – those crucial face-to-face (or Zoom) conversations that build trust and connection far better than any Slack message or email ever could.  I dive deep into how to create structured agendas, perform meaningful wellness check-ins, and give and receive feedback that actually fosters growth and morale. Learn how to move beyond tech communication, foster genuine connections with your team, and ensure every conversation is productive and focused on team members' growth.  If you're struggling with high turnover, rem ..read more

Team meetings falling flat these days? We've all experienced those meetings that drag on without clear purpose or outcome, but it doesn't have to be that way!  In this episode, we're diving into the essentials of hosting impactful, efficient, and downright enjoyable meetings. We'll explore the different types of team touch points—daily huddles, weekly check-ins, and monthly or quarterly gatherings—and discuss when each type is most effective. I'll share insights on the vital role of one-on-one meetings for new hires and key team members, and reveal how to make your meetings more interacti ..read more

I'm thrilled to introduce you to one of my favorite concepts— "drumbeats." If you own a small business and you're tired of micromanaging every detail, you definitely want to tune in.  Drumbeats are the secret to transforming your team's efficiency and helping everyone stay in sync. Imagine reducing stress, boosting team confidence, and ensuring everyone knows what's coming up next, without the last-minute chaos. In this episode, I explain how drumbeats bring predictability and stability, fostering a calm and organized work environment. You'll discover how these rhythms enable your team to ..read more

Today’s episode is all about the crucial distinctions between managing and leading in business. Learn how to strike the balance between managing processes, tasks, timelines, and money, while also leading with vision, empowerment, and developmental feedback.  Whether you're a seasoned leader or aspiring to grow in your role, this episode offers practical tips, tools, and frameworks to enhance your leadership abilities. Tune in to explore the dynamic interplay between managing and leading for optimal business success. Work with Shelli Warren: Apply now to join the Leadership Lab. Apply now ..read more

Continuing with our series designed specifically for Team Leaders, today it’s all about making your mark by building credibility in your Leadership role.  Having credibility will take you far in life, both at home, in your community, and at work. The more credible you are, the more people will trust you, and want to work alongside you.  In this episode, we will explore why credibility is your biggest asset. It's not just about what you say, but what you do consistently. Building trust through reliability, self-awareness, and continuous learning can make or break your role as a leader ..read more

Continuing with our series designed specifically for Team Leaders, today it’s all about nailing communication as a Leader. In this episode, we explore the different facets of effective communication, including verbal, written, and nonverbal cues. I also share personal anecdotes about the challenges I've faced and observed others encountering, offering solutions to help you overcome similar hurdles. From discussing how to handle sensitive topics with your team members to optimizing the use of technology in daily communications, this episode is packed with insights that will help you become a mo ..read more

Continuing with our series designed specifically for Team Leaders, today it’s all about how complacency is a crucial pitfall in leadership. It can be felt as people becoming too comfortable and that increases everyone’s risk of stagnation. This episode sheds light on the subtle yet destructive effects of complacency and offers actionable strategies to invigorate and empower your team.  You’ll learn how complacency manifests, the consequences it can have on your business's growth and client relationships, and provide practical advice to help you and your team aim for continual improvement ..read more