Focus on the Customer
0 FOLLOWERS
On this blog called Focus on the Customer, I will share my knowledge and experience in customer service. In my career, I have picked up many hints and tips that I would like to share with you all. From processes, live chat, emails and phone calls I will give you strategies and guidance on them all.
Focus on the Customer
3y ago
Looking back at my site statistics my most popular post of all time was When Live Chat Goes Wrong! The biggest request that I get is to do a follow up so here it is! This post will look at three funny live chat fails. Some that I have seen first hand and some that ... Read more Live Chat Fails
The post Live Chat Fails appeared first on Focus on the Customer - Customer Service Excellence ..read more
Focus on the Customer
4y ago
I’ve covered a lot of different topics recently but I thought I would bring it back to something more fundamental. In this post, I will talk about the five essential customer service skills that make an advisor/agent great. If you were creating the perfect Customer Service Advisor from the ground up these are the skills ... Read more Customer Service Skills
The post Customer Service Skills appeared first on Focus on the Customer ..read more
Focus on the Customer
4y ago
My fifth In The News will cover an article about not answering emails. I found an article that had some statistics that shocked me and I will discuss them below. I have written a similar post on this topic called We Don’t Reply to Customer Emails. In that post I got frustrated with a company ... Read more Not Answering Emails – In The News #5
The post Not Answering Emails – In The News #5 appeared first on Focus on the Customer ..read more
Focus on the Customer
4y ago
In the third instalment of my news series, I spotted this article about AO World and how it has performed during COVID-19. Looking into this service post lockdown will be incredibility important as businesses try to recover from this challenging time. I’ll explain what the article was about and give my take on it. I ... Read more Service Post Lockdown – In The News #4
The post Service Post Lockdown – In The News #4 appeared first on Focus on the Customer ..read more
Focus on the Customer
4y ago
One thing that I get asked about a lot is to give the definition of outstanding customer service. This term gets used quite a lot so in this post, I will describe in detail what this means. By the end of this, you will be in doubt about the meaning of outstanding customer service. Getting ... Read more Definition of Outstanding Customer Service
The post Definition of Outstanding Customer Service appeared first on Focus on the Customer ..read more
Focus on the Customer
4y ago
A roundup of my posts on customer service comparison and some of my miscellaneous posts that don’t really fit into a category. Some of my most viewed/liked and commented posts are listed below. I hope you enjoy them! What Customer Service Professionals Can Learn from WWE! – My first comparison and this one got a ... Read more Customer Service Comparison
The post Customer Service Comparison appeared first on Focus on the Customer ..read more
Focus on the Customer
4y ago
This compilation post will cover everything I have written so far on the topic of customer service! I’ve written quite extensively on this topic so this will have lots of good reference material. Customer Care Processes and Why They Matter Customer Care Processes and Why They Matter – My first ever post! The reason i ... Read more Customer Service Roundup
The post Customer Service Roundup appeared first on Focus on the Customer ..read more
Focus on the Customer
4y ago
This post will bring together everything I have published so far on the topic of Live Chat. There is a fair amount of information and I am hoping that it will prove useful to anyone with questions. I’ve written quite a bit on this topic and in this age of Lockdown and COVID-19, it is ... Read more Everything You Wanted To Know About Live Chat
The post Everything You Wanted To Know About Live Chat appeared first on Focus on the Customer ..read more
Focus on the Customer
4y ago
Focus On The Customer has come a long way since I started it back in 2019. To help any new visitors, I thought I would include a summary of all the ‘In The News’ posts that I have done so far. Future compilation posts will cover my posts on live chat, general customer service and ... Read more In The News So Far!
The post In The News So Far! appeared first on Focus on the Customer ..read more
Focus on the Customer
4y ago
One of my most popular posts is where I compared Customer Service and WWE so I have decided to do a similar post this time around but focusing on Lego. I’m sure almost everyone has played with Lego at some point so hopefully, you will see the similarities between the two things! Looking at Lego ... Read more Customer Service and Lego – Lessons Learned
The post Customer Service and Lego – Lessons Learned appeared first on Focus on the Customer ..read more