Irrespective of the industry, successful brands are dedicated to delivering the best-in-class customer service to drive customer loyalty. Interestingly, it means benefiting from a contact center to engage with their customers via different communication channels. With the global market value of call centers forwarding toward $496 billion (by 2027), many call center businesses are evolving towards greater success with cloud adoption. You might have already considered the benefits if you plan to switch your call center to the cloud environment. But to do the groundwork, you need to inv ..read more

Ameyo is a Fullstack Customer Experience platform delivering the best features to enhance the experience of your customers and employees. So what makes Ameyo different than other vendors? Let’s find out! What Is Ameyo?  Ameyo is an AI-empowered CX solutions provider that helps enterprises enhance their customer experience throughout the customer journey.  An omnichannel customer experience platform ensures the context of customer interaction remains intact even when the information passes through different communication channels. What Do We Offer? Here is a list of products offered b ..read more

The easy availability of on-demand messaging has led to a paradigm shift in customers’ preference for communication. But maintaining the expected communication with them is not a trivial task. While they expect unforgettable interactions with brands or businesses, responding to them via their preferred channel can be quite challenging. This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries. With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational ..read more

Facebook, Twitter, or Instagram would be the 3 top platforms that would come to your mind while thinking about marketing channels. Isn’t it? Also, the chances of your business promotion on these three platforms would be higher than on any other platform. But what If you find an alternate platform with more users than two of these combined? Its WhatsApp. Whatsapp marketing is a type of marketing that relies on using WhatsApp as a tool for communication with your customers. WhatsApp as a messaging app is so powerful that it has an audience of over 2 billion active users, and boasts open rat ..read more

WhatsApp is the largest social media platform, with more than 2 billion users using the application monthly.  The massive number has resulted in businesses switching to business accounts and using WhatsApp for a competitive advantage.  WhatsApp Messenger is the most preferred messaging platform for social media users or targeted customers.  WhatsApp Business is suitable for small-scale business owners with limited requirements for features. Click here to check out the advantages of WhatsApp Business in increasing customer service.  What to Keep in Mind Before Converting Wha ..read more

The popularity of WhatsApp as a go-to messaging app has no parallel. With a user base of more than 1.5 billion people using the app for texting daily, the opportunity to tap into the business side of it should not be missed.  Luckily, WhatsApp Business API helps brands leverage the messaging app for initiating business communications without compromising the user experience. WhatsApp for personal communication is already bundled with quite a few impressive features. Users can make calls, both video, and audio, share files of any kind, use interactive graphics like GIFs and emojis, and per ..read more

“Thank you for calling Ameyo’s customer support team. Press 1 to know our products. Then, press 2 to request a callback from our experts.” By this stage of technological advancements on the scale of time, most consumers have come across such responses when dealing with different types of products and brands. When the volume of calls increases on the seller side, it becomes vital to deliver a personal touch to the responses shared. If you have a growing call center business, you would want a practical solution to accommodate the expanding consumer base. To help you with sustaining a high volume ..read more

In an over-saturated world of marketing and extensive competition in almost any industry nowadays, how can one miss to be heard by the target audience?  Also, in today’s technology-evolving world, customer experience is the topmost priority for companies but a significant challenge too. As a result, companies have been trying hard to automate customer interaction without hampering the experience with them. Undeniably, the objective is to have a superior customer experience, and that too with some cost-effective solutions. A Better Approach With voice bots, Companies are stand out from the ..read more

Whether offline or online purchase, the customer wants a smooth and excellent customer experience. To ensure this, Most brands have deployed conversational bots to provide a seamless customer solution and experience. Chatbots have traditionally been restricted to websites, passively waiting for your customers to arrive and engage with them. However, according to research statistics, customers spend more than four hours daily on their mobile devices, with 44% of that time spent on social media or messaging apps. The brand opportunities are also excellent, given that 81% of consumers say social ..read more

Many of you must have heard about AI chatbots in education. So what is this all about? Technological advancements have completely changed the way of getting an education. Long before the pandemic, education became online because of technology. Today, educational institutes are making huge profits with chatbots. Educational AI chatbots are transforming the way institutions interact with their students. Right from teacher’s assistants to student support, there are many ways in which chatbots are gaining popularity. Well, Conversational design and Artificial intelligence are used to cre ..read more