CommBox Recognized as Leaders and High-Performers in the CX Market by G2
CommBox
by Jordan Snapper
1M ago
By Dayana Nevo, CMO Why CommBox is Highly Rated Across 14 CX Categories  We are honored to announce that CommBox has been recognized by G2 as a global leader in CX, thanks to our customers and the positive reviews we received.  See how CommBox stacks up against others in the G2 Crowd Top CX Vendors Report here. This is a very significant achievement for us, solidifying our vision and need in the market, and a major step forward to our continuous commitment to redefining the customer journey and experience.  CommBox is on a mission to revolutionize how brands connect with their c ..read more
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CX Redefined: Evolving Beyond Self Service to Business Messaging
CommBox
by Jordan Snapper
1M ago
Why It’s Time to Move Beyond Self Service  Timing is everything when it comes to connecting with your customers. Customers today have a lot less patience and if your self-service site or app does not answer their questions within a few seconds, you’ve lost them forever. A bad self-service user experience can leave a customer feeling confused and frustrated.  And although self-service was designed to simplify the customer journey, 80% of all engagement is still resolved via phone calls. This almost goes against the entire concept of self-service and winds up costing brands more in ter ..read more
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How to Solve Your Call Center’s Agent Shortage in 5 Simple Steps
CommBox
by Sharon Tal
1M ago
If you’re managing a call center or leading a customer service team, an agent shortage is probably one of the top 3 challenges keeping you up at night. Instead of focusing on strategic business initiatives, you find yourself stuck in the non-stop operational wheel of hiring, training, and retaining your service agents. At the same time, demand keeps growing and your existing customer service and sales teams are at maximum capacity, leading to burnout that can be very costly to your business.  You’re not alone — turnover in the customer service industry increased from 50% to 80% during the ..read more
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7 Lead Generation Metrics You Need To Track Today
CommBox
by Sharon Tal
1M ago
Generating qualified leads is no easy task. With so much raw data available at any given time, marketers are having a tough time not getting bogged down by the things that should have enabled them to do better.  Ergo, we must understand that data isn’t worth anything unless it can help you enhance your demand creation strategy. To ace your lead generation, you must understand the right metrics necessary for lead generation.  Understanding The Importance of Lead Generation  Lead generation is the process of acquiring new customers or clients. It is a crucial part of any business ..read more
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5 Causes of Excessive Customer Churn and How to Handle Them 
CommBox
by Sharon Tal
1M ago
Acquiring new customers will always cost more than keeping the ones you already have. Not to mention that upselling products to your existing customer base is much easier. That said, growing and keeping a loyal customer base is key to achieving success. This translates to reducing customer churn as much as possible.  But that’s often easier said than done. In fact, avoidable customer churn causes US businesses to lose billions each year. That’s a real problem!  Some cases may require an overhaul of the customer service experience. You’ll likely want to deliver something fast, cheap ..read more
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Startups: How To Choose The Right Customer Service Channel
CommBox
by Sharon Tal
1M ago
Business plans, advertising, sales pipelines, fulfillment… when you start a new business, there’s a lot to think about. But behind the buzzwords – the metrics, the math, the marketing – there’s one good, old-fashioned principle that underpins every successful business in the world.  Customer service. Because keeping your customers happy isn’t just good for your karma. It’s good for your bottom line, too. A whopping 93% of customers will make repeat purchases from companies that offer excellent service, while 83% feel more loyal to brands that respond to – and resolve ..read more
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Google Business Messages – The Complete Guide 
CommBox
by Sharon Tal
1M ago
Google has recently released a new customer communication channel called Google Business Messages. This unique channel allows consumers to converse with businesses and organizations directly from Google Maps or search results while enjoying a seamless experience. And there’s a lot more to it.  In this guide, we’ll discuss the very basics of Google Business Messages to provide you with all the knowledge you need to get started:  What is Google Business Messages? How Google Business Messages Works?  How to Set Up Google Business Messages Using Google Business Messages for Custome ..read more
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What is a Customer Journey Map and Why Do You Need One? 
CommBox
by Sharon Tal
1M ago
Do you know what your customer’s journey looks like? If not, you need to create a customer journey map. A customer journey map visually represents how customers interact with your brand.  It shows the different stages of the customer’s experience, from when they first hear about your product or service to when they become a returning customer.  Creating a customer journey map can identify any pain points or areas where customers are struggling.  You can then create solutions to fix these problems and improve the overall customer experience. So, don’t wait any longer – start crea ..read more
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9 Customer Retention Strategies to Use in 2022
CommBox
by Sharon Tal
1M ago
For a business to be profitable, it is important to be able to attract customers. You can use different channels and ways to find buyers. Engage the best marketers. But it won’t matter if you don’t use customer retention techniques. This is an excellent method that will allow you to save your promotion budget and increase brand loyalty. This article will talk about ways to help you retain your clientele in 2022. But first, let’s talk about the most important thing – customers! What Types of Customers Are There? Depending on your business area, there are different ways to group buyers. For simp ..read more
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9 Advantages of Customer Service Chatbots 
CommBox
by Sharon Tal
1M ago
Today, only a chatbot based on artificial intelligence (AI) can provide the fastest and highest quality communication with customers. These are automated systems that allow companies to interact optimally with users. They completely changed the system of business communication and made it more convenient for both parties. More than 35% of users want chatbots to be used by as many companies as possible. Therefore, if you want to implement them for a long time, but still do not understand why they are needed and what advantages they have, and whether the introduction of AI bots can recoup the in ..read more
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