After spending 17 years in the United States, my return to Israel three years ago came with an unexpected revelation: the stark contrast in healthcare digitalization between these two nations. While the US healthcare system remains largely voice-centric and process-heavy, Israel has embraced a digital transformation that puts patient convenience at the forefront. The Digital ..read more

Hidden Limitations & The Great CX Plateau The customer service industry has reached a critical inflection point. While 90% of businesses believe they’re meeting customer expectations, only 11% of customers report they are very satisfied with their service experiences.  There’s also clear agreement on what’s broken: nearly 40% of both businesses and customers report their ..read more

Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused roadmap. That’s total of 70 features released in a single year. This achievement reflects our commitment to exceptional customer service – a value we’ve shared with partners like you for ..read more

CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience Boston, MA – Nov. [18], 2024 –  CommBox, a leading enterprise-grade omnichannel, AI-powered customer experience platform, has today announced the completion of a $15 million growth investment round from PSG Equity, a leading growth equity firm that specializes in partnering with software and technology-enabled ..read more

AI in Insurance: How Automation Changes Everything The future of insurance is AI-driven, offering streamlined processes from signing up new customers to filing a claim and providing personalised services as unique as your fingerprint.  With automated AI processes, underwriting becomes faster and more accurate, empowering underwriters with valuable insights from data analysis. Filing a claim becomes as simple as sending a WhatsApp message! AI technology is not only reshaping the insurance world with insightful market trends and insights, but insurance companies powered by AI will also enjo ..read more

Introduction to AI Chatbots and WhatsApp Business Customer service is crucial in the competitive insurance market. Conversational AI is a gateway to a new journey in customer interaction. By adopting AI chatbots and technologies, you can streamline customer communications and raise their level of satisfaction, happy customers equal future growth. This article explores conversational AI and how it can transform your insurance company’s customer service operations. Let’s explore this exciting journey together. A New Proposal Mr James heads a leading insurance company; he’s just received a propos ..read more

Introduction: The Quest for Connection In today’s busy digital world, customer service is mainly done through automated systems and virtual interactions. However, maintaining a human touch is still essential. This is where AI help create personalised customer experiences. Jane is the owner of a growing retail company. She wants to make digital interactions feel personal and empathetic. She recalls when customer service meant greeting customers warmly, sometimes by name, and having honest conversations while solving their problems. However, maintaining that personal touch has become more challe ..read more

Introduction to AI is Revolutionizing Municipalities Throughout history, several revolutions have changed how society lives and works. Each has made a memorable mark on society, from the Industrial Revolution in 1771 to the advent of steel and electricity in 1829 and the revolutionary Information and Telecommunications Revolution in 1971. Theodore Roosevelt once said, “A great democracy has to keep moving forward, or it will soon stop being great or democratic.” Just as progress is essential for democracy, AI represents the next wave of transformation, potentially significantly impacting how t ..read more

Introduction to AI Customer Service  In the 1950s, John McCarthy, known as the founding father of Artificial Intelligence, coined the term. In the early days, the main goal was to explore whether AI machines could simulate specific characteristics of human intelligence and logic-solving. AI technology has made significant progress and increasingly advanced AI applications are changing operations across various industries. In the manufacturing industry, many processes have changed, improving production capabilities through automation, predictive maintenance, and quality control. In 2024, A ..read more

Introduction to Knowledge Base Management Knowledge-based management creates and maintains an information repository supporting customer service and self-service initiatives. The Role of AI in Customer Service AI is pivotal in customer service, especially in knowledge base management. It automates creating, tagging, and updating content, ensuring the knowledge base is well-maintained and consistently accurate. Consequently, customers and support agents can quickly access relevant information, resolve issues, and empower customers to solve problems independently. AI analyses customer interactio ..read more