500: Bourbon Summit
Crack the Customer Code Podcast
by Jeannie Walters
1y ago
LEARN MORE ABOUT HUMAN-CENTERED AI FROM OUR SPONSOR This episode is brought to you by Forethought. With customer expectations higher than ever, that clunky chatbot isn’t cutting it anymore. Forethought goes beyond traditional chatbots by infusing Human-Centered AI that understands your customers’ sentiment and intent. Now you can empower customers to self-serve, automatically route tickets to the right agent, and enable agents to resolve cases faster—all on one AI-powered platform. It’s time to think outside the bot. Learn more about Human-Centered AI and how you can get a $100 gift card by ..read more
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499: The Present and Future of CX
Crack the Customer Code Podcast
by Jeannie Walters
1y ago
LEARN MORE ABOUT HUMAN-CENTERED AI FROM OUR SPONSOR This episode is brought to you by Forethought. With customer expectations higher than ever, that clunky chatbot isn’t cutting it anymore. Forethought goes beyond traditional chatbots by infusing Human-Centered AI that understands your customers’ sentiment and intent. Now you can empower customers to self-serve, automatically route tickets to the right agent, and enable agents to resolve cases faster—all on one AI-powered platform. It’s time to think outside the bot. Learn more about Human-Centered AI and how you can get a $100 gift card by ..read more
Visit website
498: Jay Baer, The Need for Speed
Crack the Customer Code Podcast
by Jeannie Walters
1y ago
LEARN MORE ABOUT HUMAN-CENTERED AI FROM OUR SPONSOR This episode is brought to you by Forethought. With customer expectations higher than ever, that clunky chatbot isn’t cutting it anymore. Forethought goes beyond traditional chatbots by infusing Human-Centered AI that understands your customers’ sentiment and intent. Now you can empower customers to self-serve, automatically route tickets to the right agent, and enable agents to resolve cases faster—all on one AI-powered platform. It’s time to think outside the bot. Learn more about Human-Centered AI and how you can get a $100 gift card by ..read more
Visit website
496: Jeff Toister, The Guaranteed Experience
Crack the Customer Code Podcast
by Jeannie Walters
1y ago
LEARN MORE ABOUT HUMAN-CENTERED AI FROM OUR SPONSOR This episode is brought to you by Forethought. With customer expectations higher than ever, that clunky chatbot isn’t cutting it anymore. Forethought goes beyond traditional chatbots by infusing Human-Centered AI that understands your customers’ sentiment and intent. Now you can empower customers to self-serve, automatically route tickets to the right agent, and enable agents to resolve cases faster—all on one AI-powered platform. It’s time to think outside the bot. Learn more about Human-Centered AI and how you can get a $100 gift card by ..read more
Visit website
495: Common CX Mistakes
Crack the Customer Code Podcast
by Jeannie Walters
1y ago
LEARN MORE ABOUT HUMAN-CENTERED AI FROM OUR SPONSOR This episode is brought to you by Forethought. With customer expectations higher than ever, that clunky chatbot isn’t cutting it anymore. Forethought goes beyond traditional chatbots by infusing Human-Centered AI that understands your customers’ sentiment and intent. Now you can empower customers to self-serve, automatically route tickets to the right agent, and enable agents to resolve cases faster—all on one AI-powered platform. It’s time to think outside the bot. Learn more about Human-Centered AI and how you can get a $100 gift card by ..read more
Visit website
494: Jen Bailin, The Bright, Big Future of CX
Crack the Customer Code Podcast
by Jeannie Walters
1y ago
LEARN MORE ABOUT HUMAN-CENTERED AI FROM OUR SPONSOR This episode is brought to you by Forethought. With customer expectations higher than ever, that clunky chatbot isn’t cutting it anymore. Forethought goes beyond traditional chatbots by infusing Human-Centered AI that understands your customers’ sentiment and intent. Now you can empower customers to self-serve, automatically route tickets to the right agent, and enable agents to resolve cases faster—all on one AI-powered platform. It’s time to think outside the bot. Learn more about Human-Centered AI and how you can get a $100 gift card by ..read more
Visit website
493: Special Announcement
Crack the Customer Code Podcast
by Jeannie Walters
1y ago
LEARN MORE ABOUT HUMAN-CENTERED AI FROM OUR SPONSOR This episode is brought to you by Forethought. With customer expectations higher than ever, that clunky chatbot isn’t cutting it anymore. Forethought goes beyond traditional chatbots by infusing Human-Centered AI that understands your customers’ sentiment and intent. Now you can empower customers to self-serve, automatically route tickets to the right agent, and enable agents to resolve cases faster—all on one AI-powered platform. It’s time to think outside the bot. Learn more about Human-Centered AI and how you can get a $100 gift card by ..read more
Visit website
492: Zecho Dobrev, The Value of Emotions
Crack the Customer Code Podcast
by Jeannie Walters
1y ago
LEARN MORE ABOUT HUMAN-CENTERED AI FROM OUR SPONSOR This episode is brought to you by Forethought. With customer expectations higher than ever, that clunky chatbot isn’t cutting it anymore. Forethought goes beyond traditional chatbots by infusing Human-Centered AI that understands your customers’ sentiment and intent. Now you can empower customers to self-serve, automatically route tickets to the right agent, and enable agents to resolve cases faster—all on one AI-powered platform. It’s time to think outside the bot. Learn more about Human-Centered AI and how you can get a $100 gift card by ..read more
Visit website
491: Answer to Abusive Customers: Shut Down Support?
Crack the Customer Code Podcast
by Jeannie Walters
1y ago
LEARN MORE ABOUT HUMAN-CENTERED AI FROM OUR SPONSOR This episode is brought to you by Forethought. With customer expectations higher than ever, that clunky chatbot isn’t cutting it anymore. Forethought goes beyond traditional chatbots by infusing Human-Centered AI that understands your customers’ sentiment and intent. Now you can empower customers to self-serve, automatically route tickets to the right agent, and enable agents to resolve cases faster—all on one AI-powered platform. It’s time to think outside the bot. Learn more about Human-Centered AI and how you can get a $100 gift card by ..read more
Visit website
490: Deon Nicholas, Human-Centered AI
Crack the Customer Code Podcast
by Jeannie Walters
1y ago
LEARN MORE ABOUT HUMAN-CENTERED AI FROM OUR SPONSOR This episode is brought to you by Forethought. With customer expectations higher than ever, that clunky chatbot isn’t cutting it anymore. Forethought goes beyond traditional chatbots by infusing Human-Centered AI that understands your customers’ sentiment and intent. Now you can empower customers to self-serve, automatically route tickets to the right agent, and enable agents to resolve cases faster—all on one AI-powered platform. It’s time to think outside the bot. Learn more about Human-Centered AI and how you can get a $100 gift card by ..read more
Visit website

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