Mike Provenzano, VP of Customer Success at Acrolinx gets to the heart of why you get up and go to work in the morning - Money.  In this episode we go deep on Customer Success compensation and linking Customer Success to revenue ..read more

Stephen O'Keefe, Director of Customer Success at HubSpot shares some of the "secret sauce" HubSpot uses to create lasting Customer Value. HubSpot is a leader of inbound sales and marketing solutions and a SaaS pioneer in what we now call Customer Success. Check out open jobs at HubSpot here ..read more

I sat down with Victoria Nichol, Victoria is an experienced customer centric leader in b2b Software and is currently the Director of Customer Success at Predictive Index. In this episode, Victoria shares with us how leaders can build better Customer Success teams and culture. Predictive Index talent optimization platform allows business leaders hire top talent, design winning teams and manage people brilliantly. Be sure to check out the OPTIMA 2019 Confrence taking place in Boston from November 20th-22nd. Get your OPTIMA 2019 tickets here and to see all-star keynote speakers including: Billy ..read more

In this episode with Emmanuelle Skala, SVP of Customer Success at Toast we learn how using the customer at "True North" has allowed Toast to thrive. Toast is the leading cloud based Restaurant Management System and is ranked #12 in the Forbes Cloud 100. Emmanuelle has a wealth of experience with scaling companies in sales, operations and Customer Success. She also serves as an advisor on a number of boards. I really enjoyed digging into her practical application of customer success and ensuring that customers are always getting the value of the product ..read more