Just Released the Audiobook Version of The 5 Principles of IT Customer Service Success Book
The Compassionate Geek Blog
by Don Crawley
2y ago
Don Crawley, Author. Just Released the Audiobook Version of The 5 Principles of IT Customer Service Success Book I just released the audiobook version of my customer service book The 5 Principles of IT Customer Service Success, narrated by yours truly. It is now available for you to purchase on Amazon and Audible. The listing includes an audio sample so you can check it out. I asked my step-daughter Elianor to introduce the … Just Released the Audiobook Version of The 5 Principles of IT Customer Service Success Book Read More » Just Released the Audiobook Version of The 5 Principles of IT Cust ..read more
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The Future vs. Your Future: Intentionality for Your Future
The Compassionate Geek Blog
by Don Crawley
2y ago
Don Crawley, Author. The Future vs. Your Future: Intentionality for Your Future Like most people, I get songs playing in my head. Sometimes, they’re great, such as something by J.S. Bach, Randy Travis, or Adele. Other times, it’s something obnoxious like this morning when I started the new year with Que Sera Sera going through my head. If you’re not familiar with it, good for you. It’s … The Future vs. Your Future: Intentionality for Your Future Read More » The Future vs. Your Future: Intentionality for Your Future Don Crawley ..read more
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Attention! (and Bad Customer Service)
The Compassionate Geek Blog
by Don Crawley
3y ago
Don R. Crawley, CSP, DTM. Attention! (and Bad Customer Service) Word of the Week: Attention The word of the week is attention. As in, pay attention to what your customer is saying and doing. That’s part of the difference between good and bad customer service. Quote of the Week: Customer Loss There’s an often-repeated quote that says, “68% of customer loss is due to perceived … Attention! (and Bad Customer Service) Read More » Attention! (and Bad Customer Service) Don Crawley ..read more
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How to Show Respect
The Compassionate Geek Blog
by Don Crawley
3y ago
Don R. Crawley, CSP, DTM. How to Show Respect Word of the Week: Respect The word of the week this week is respect. Respect comes in two forms. Probably, the most common way of thinking about respect is in how you feel about another person, based on their words and deeds. We often say that someone must earn respect. It’s internal, it’s about your … How to Show Respect Read More » How to Show Respect Don Crawley ..read more
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“Shoulding” All Over Yourself and Misguided Self-Help Myths
The Compassionate Geek Blog
by Don Crawley
3y ago
Don R. Crawley, CSP, DTM. “Shoulding” All Over Yourself and Misguided Self-Help Myths Word of the Week: Should The word of the week is should, a popular topic in self-help circles. That probably seems a little odd, but here’s why it’s the word of the week. Janet, my wife, and I were talking about the direction of her professional life. Like millions of others, her life has been … “Shoulding” All Over Yourself and Misguided Self-Help Myths Read More » “Shoulding” All Over Yourself and Misguided Self-Help Myths Don Crawley ..read more
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How to Be a Powerful Uplifting Presence: A Positive Point of View
The Compassionate Geek Blog
by Don Crawley
3y ago
Don R. Crawley, CSP, DTM. How to Be a Powerful Uplifting Presence: A Positive Point of View We’re changing the format and the name of the Compassionate Geek blog starting with this post. You can think of the new format as a weekly motivational triple-play. In fact, that’s what I’m calling it: The Weekly Motivational Triple Play. We’ll publish one new post per week, reflecting a positive point of view. Each post … How to Be a Powerful Uplifting Presence: A Positive Point of View Read More » How to Be a Powerful Uplifting Presence: A Positive Point of View Don Crawley ..read more
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4 Simple Ways to Improve Communication Skills with Customers
The Compassionate Geek Blog
by Don Crawley
3y ago
Don R. Crawley, CSP, DTM. 4 Simple Ways to Improve Communication Skills with Customers It’s more important now than ever to improve your communication skills with customers. Your customer communication strategy, corporate or personal, must include being intentional about improving communication. I recently opened service tickets with two vendors asking how to accomplish a task with their products. One is a VOIP softphone, and the other a web-based marketing … 4 Simple Ways to Improve Communication Skills with Customers Read More » 4 Simple Ways to Improve Communication Skills with Customers Do ..read more
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A Solution for Poor Customer Service
The Compassionate Geek Blog
by Don Crawley
3y ago
Don R. Crawley, CSP, DTM. A Solution for Poor Customer Service This is a story with a simple solution for poor customer service. I like word puzzles. The New York Times puzzles are an ongoing distraction for me, whether it’s a crossword puzzle or their accursed spelling bee. There’s even one called Vertex, which is a mindless connect-the-dots puzzle. Their puzzles are well-designed and thought-provoking (except … A Solution for Poor Customer Service Read More » A Solution for Poor Customer Service Don Crawley ..read more
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How to Improve Your Emotional Intelligence for Great Relationships
The Compassionate Geek Blog
by Don Crawley
3y ago
Don R. Crawley, CSP, DTM. How to Improve Your Emotional Intelligence for Great Relationships In a breakout session on how to improve your emotional intelligence at IT Nation Explore, an attendee commented, “You say to avoid saying things like, ‘You make me so happy’ or ‘you make me so angry’ because it gives power to the other person. Yet, you also say to be assertive and tell the other … How to Improve Your Emotional Intelligence for Great Relationships Read More » How to Improve Your Emotional Intelligence for Great Relationships Don Crawley ..read more
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Prime Time Management
The Compassionate Geek Blog
by Don Crawley
3y ago
Don R. Crawley, CSP, DTM. Prime Time Management The 4 Quadrants of Urgency and Importance How is your time management? Are you spending your time on activities that are important or are you wasting your time on activities that don’t matter? Author Stephen Covey’s urgency/importance four-quadrant time management model is a powerful tool you can use to prioritize how you spend your time. … Prime Time Management Read More » Prime Time Management Don Crawley ..read more
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