Chicago Customer Success Podcast
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Believing that everyone should invest in the customer journey as Chicago has a very strong group of organizations that believe this as well, and that's why they decided to create this podcast, wanting to highlight how different roles within a company all build upon one another, creating a strong, cohesive customer journey. This podcast aiming to deliver relevant content to you & is for..
Chicago Customer Success Podcast
4y ago
In this episode, we're sharing a conversation between Parul and Brian as we talked about a wide array of topics in customer success and how it's playing out during the Covid-19 crisis. This was part of a conversation from the CuSP event in early May when the crisis still hadn't reached its peak, but is still relevant to how we handle crisis comms with our clients. Special thank you to Swati Garg, MHRIR and Dendra Abdinoor for allowing me to record this conversation and share it with you all. Details on CuSP here: https://www.meetup.com/CuSP-A-Customer-Success-Community ..read more
Chicago Customer Success Podcast
4y ago
In this episode, we're sharing a conversation between Parul and Brian as we talked about a wide array of topics in customer success and how it's playing out during the Covid-19 crisis. This was part of a conversation from the CuSP event in early May when the crisis still hadn't reached its peak, but is still relevant to how we handle crisis comms with our clients. Special thank you to Swati Garg, MHRIR and Dendra Abdinoor for allowing me to record this conversation and share it with you all. Details on CuSP here: https://www.meetup.com/CuSP-A-Customer-Success-Community ..read more
Chicago Customer Success Podcast
4y ago
Aana Leech and Theresa Gaarde from Popular Pays join us to talk about how their Success and Sales teams work in tandem to create a better customer experience. Great conversation around enablement for both teams and how their teams build that right back into their strategies ..read more
Chicago Customer Success Podcast
4y ago
Priya Devineni talks about how important continued learning is to CS professionals and how you can better leverage that into your career growth ..read more
Chicago Customer Success Podcast
4y ago
Will McNeil joins us to talk resumes, cover letters, diversity, and more ..read more
Chicago Customer Success Podcast
4y ago
Stef Caldwell joins us to talk about how she took more control over her career, how Southwest gets customer success, how you can ask one simple question for a better renewal process with someone that might be at-risk, and more ..read more
Chicago Customer Success Podcast
4y ago
Jon Byrd joins us to talk sales skills in CS, how you can develop these skills, and more on this episode ..read more
Chicago Customer Success Podcast
4y ago
Annie Geile joins us to talk about communicating change, organizing feedback, and more ..read more
Chicago Customer Success Podcast
4y ago
Donata Kalnenaite joins us to talk about talking product with customers, offers tactical tips for getting feedback, and how to best approach customers with conversations around your software ..read more
Chicago Customer Success Podcast
4y ago
Laura Arnault joins us to talk about burnout, how there's more to being out of office than PTO and maternity leave, and more ..read more