The Customer Service Secrets That No One Tells You (But You Need to Know)
Cyntexa
by shrey sharma
4d ago
$3.1 trillion, This is the estimated revenue lost by businesses each year due to poor customer service, according to research from Qualtrics. That’s more than Canada’s GDP ($2,139.84 billion in 2022)! Poor customer service affects revenue and deteriorates a brand’s reputation. Think about your own experiences. How often have you stepped out from frustrating interactions feeling unheard, undervalued, and ready to move your business elsewhere? Those micro-moments of dissatisfaction, amplified across millions of customers, become a torrent of lost revenue and shattered trust. But, what if each cu ..read more
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Salesforce Introduces New AI-powered Marketing Cloud Edition For Small Businesses
Cyntexa
by shashant choudhary
4d ago
Recently, Salesforce announced Marketing Cloud Growth edition, a new license designed to help small businesses leverage the power of CRM, AI, and data to drive efficient growth. This edition establishes a connection between marketing automation and sales, service, and commerce – all built on the trusted customer platform, Einstein 1. Further, Salesforce added that Data Cloud is free to marketers, making first-party trusted data easily accessible with the AI capabilities to create customer experiences layered with personalization. How is it important? 51% of marketers already utilize generativ ..read more
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Salesforce Rolled Out Generative AI In Slack For Customers
Cyntexa
by Deepesh
4d ago
Recently, Salesforce announced the general availability of Slack AI, a trusted and reliable experience built on Generative AI for Slack, the most popular workplace communication channel. Through AI-powered search, channel recap, and thread summaries, customers can quickly get their hands on collectively shareable knowledge via guided experiences over Slack. These capabilities empower customers to look for relevant answers and refine and utilize shared knowledge. What makes it significant? As per Gartner, approximately half of digital workers are unsatisfied with information overload, strugglin ..read more
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Strategic Salesforce Implementation Fueling Non-Profit Donation Management
Cyntexa
by Deepesh
6d ago
The post Strategic Salesforce Implementation Fueling Non-Profit Donation Management appeared first on Cyntexa ..read more
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How Cloud-Based ITSM Tools Transformed Workflows Forever?
Cyntexa
by kratik
1w ago
Legacy ITSM systems have long been the backbone of workflow management for businesses, but they come with their share of limitations. Burdensome workflows, slow response time, and lack of scalability are just a few of the shortcomings. According to a survey by ServiceNow, 68% of users find their legacy ITSM systems clunky and difficult to use, which highly affects the business teams’ productivity. Alas! The larger, heavier, and more complex a legacy system will be, the poorer its performance would be. Yet, the emergence of cloud-based ITSM tools has changed the landscape. In this blog post you ..read more
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What Are The Offline Capabilities Of Salesforce Consumer Goods Cloud Application?
Cyntexa
by kratik
1w ago
As a field representative of a big consumer brand, you’re all set to take over the day. Starting from tackling tasks like order fulfillment, merchandising, shelf planning and keeping an eagle eye on competitors’ activity, you’ve got a whole checklist to complete. But what if the wifi decides to go to deep sleep? There, that moment of panic is what most managers and representatives are afraid of. How will they manage their tasks on an application that runs only on the Internet? According to Capgemini’s study, 78% of field reps have faced the offline struggle. Keeping that thought in mind, Sales ..read more
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How to Skyrocket Your Retail Business with More Foot Traffic in 2024?
Cyntexa
by shrey sharma
1w ago
While online stores may boast impressive visitor numbers and conversions, what about your physical locations? Are they witnessing the same buzz? Although the digital shopping revolution is undeniable, consumer goods stores remain remarkably relevant. Many customers still enjoy the in-person experience: trying on clothes, browsing shelves, and receiving expert advice. For online retailers, the focus often lies on impressions and click-through rates. But for physical stores, the lifeblood is foot traffic: the number of people walking through your doors. Think of it as the pulse of your business ..read more
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Maximize Tech Efficiency & Customer Satisfaction with Salesforce FSL
Cyntexa
by kratik
2w ago
In a digital landscape where customer satisfaction reigns supreme and streamlined operations are the backbone of success, Salesforce FSL emerges as the game-changer. According to research in North America, 52% of organizations continue to manage and assign field service tasks through manual methods. This presents a significant challenge, as it involves navigating the delicate balance of providing prompt and efficient service while ensuring that customers not only receive solutions promptly but also enjoy a positive and satisfying experience. Is your field service operation stuck in the slow l ..read more
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How Cloud Consultant Can Improve Your IT Operations
Cyntexa
by kratik
2w ago
Is your business stuck in a bustling medieval marketplace, but everyone’s utilizing cutting-edge technologies? Does this sound inefficient? That’s how many companies approach IT today, relying on cumbersome systems and manual processes. But fear no! That’s when the cloud consultants do their magic. According to a Statista report, businesses have experienced an impressive 27% increase in employee productivity and a 40% reduction in costs following engagements with cloud consultants. Cloud consultants are the tech gurus who navigate cloud computing complexities. They are the tech-savvy sorcerers ..read more
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What Is Salesforce Consumer Goods Cloud & How It Works?
Cyntexa
by Kshitij Kshitij
2w ago
The post What Is Salesforce Consumer Goods Cloud & How It Works? appeared first on Cyntexa ..read more
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