In our latest DTV Infobrew edition, Richard Alvarez, CX/UX Service Line Director at Apexon, discusses the importance of good user experience, cost of user experience done right versus when it’s done wrong, and the process of understanding human problems to bring a unique solution to each user ..read more

In our latest DTV Infobrew edition, Vamsi Kora, Chief Data Strategy Officer at Infostretch, discusses how companies are creating a new digital experience for customers through modern data and applications, along with the challenges of maintaining dependable data in a fast-paced world ..read more

Avery Lyford, Chief Customer Officer at Infostretch, sat down with Jonathan Williams, Vice President of Operations for LSC Communications. Their conversation highlights the dramatic impact digital can have on even the most physical of businesses — printing and mail distribution. Williams talks about how LSC is using digital, and specifically AI and machine learning, to recast an entire business process, and deliver unprecedented efficiencies and savings ..read more

Infostretch Chief Customer Officer, Avery Lyford spoke with Dr. Ed Lee, Associate Executive Director for The Permanente Medical Group (TMPG), and the person leading Kaiser Permanente’s telehealth efforts. Lee shares his thoughts on how Kaiser’s success has expanded telehealth’s use and improved care access, quality and speed for members. In Lee’s words, telehealth is a lot more than video visits. It’s about mobilizing Kaiser’s knowledge and expertise and making it available at the speed of digital ..read more

Infostretch CMO Leila Modarres had a chance to speak with Alisha Moopen, Deputy Managing Director at Aster DM Healthcare, one of the largest integrated healthcare conglomerates in the world. In this DTV Interview, they discuss the role of CX in the healthcare industry, improving accessibility to digital health, and how the pandemic led to emergence of a new model of care ..read more

In this episode, Avery Lyford interviews Scott Megill, President & CEO of Coriell Life Sciences. Scott is a recognized bioinformatics leader, leveraging the power of technology and cutting-edge genetic research to empower the most precise medical care. In this interview, they discuss the application of data analytics to healthcare and life sciences, the factors that influence the adoption of digital transformation initiatives by medical professionals and enterprises and the next big opportunities in the horizon for digital engineering in medicine ..read more

In this edition of DTV, Avery Lyford had a chance to interview Dr. Joe Kvedar, Professor at Harvard Medical School, Author, Editor and Chair of the Board of the American Telemedicine Association (ATA). They discussed the future of telehealth, how healthcare companies can reimagine the digital health experience to maximize its potential, and patient engagement in a post-pandemic world ..read more

In this podcast episode, Avery Lyford had a chance to interview Steve Andriole, Author, Professor of Business Technology and ex-CTO of Cigna. They discuss the drivers of enterprise digital initiatives, common digital transformation myths, and how to drive change within Healthcare organizations given the conservative nature of the industry and all the entrenched, competing constituencies ..read more

In this episode, Leila Modarres and IDC Research Director, Peter Marston, discuss the expansion of enterprise applications portfolios and the role third-party service organizations play in the pursuit of digital transformation. They also dive into the advantages of working with a skilled set of external resources as opposed to managing everything in house and the 5 technology trends to lookout for in 2021 in a post-pandemic world including increased remote capabilities, predictive analytics, automation and much more ..read more

In this DTV Interview, Avery Lyford and Mark Etherington, Chief Technology Officer of Crux Informatics, discuss the complexity of data supply chains, the impact a fragmented cloud has on data operations and management and the rise of cloud warehouses. They also dive into what comes next for data providers and what to expect from the market in the next three years ..read more