How to create outstanding customer experiences post Covid-19
Digital Works Group
by Gianluca Bregoli
3y ago
Transitioning from a physical to a full digital shopping experience in B2C: How to create outstanding customer experiences post Covid-19 The pandemic crisis, with its lockdowns, social distancing and customers reluctant to go back to stores, has accelerated the shift towards an all-digital shopping experience, from product searching and browsing to post-purchase services. So, how [...] The post How to create outstanding customer experiences post Covid-19 appeared first on Welcome to Digital Works Group ..read more
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Anthropocentric Leadership to Succeed in the 21st Century
Digital Works Group
by Dimitris Kourepis
3y ago
The world keeps changing at a faster pace than ever before, and I remain puzzled why leadership style has hardly changed the last few centuries? To be blunt: we live in the 21st Century, using modern technology but leading with a 19th-century mindset! What is needed is an Anthropocentric leadership style.  Lack of time I [...] The post Anthropocentric Leadership to Succeed in the 21st Century appeared first on Welcome to Digital Works Group ..read more
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Leaders, make it personal!
Digital Works Group
by Dimitris Kourepis
3y ago
The number of articles, round tables and webinars on how to lead people working from home (WFH) has exploded since the outbreak. Playbooks with Do’s and Don’ts. Great tips and hints on tools to use and platforms to adopt. Training sessions on wellness, family management, the frequency and duration of a meeting, or the style [...] The post Leaders, make it personal! appeared first on Welcome to Digital Works Group ..read more
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8 Simple Tips for Building a Better Digital Experience
Digital Works Group
by Enrique Fernandez-Pino
3y ago
This week I found myself having to fly to Düsseldorf on business. I had flown with this German company before, but for the first time in years, I had to book the business flight myself. Skyscanner, wonderful as always, gave me the right schedule and airline information about the flight. But when hitting this aviation [...] The post 8 Simple Tips for Building a Better Digital Experience appeared first on Welcome to Digital Works Group ..read more
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The New Normal: Reaction, Recovery and Resilience
Digital Works Group
by Sophie Fraser
3y ago
Cultural change normally happens gradually as new ideas take hold and gain gradual adoption and acceptance. Covid-19 social distancing rules have forced cultural change overnight and they may be in place - in some form - for many months to come. When this crisis is over our expectations as employees and consumers, and how [...] The post The New Normal: Reaction, Recovery and Resilience appeared first on Welcome to Digital Works Group ..read more
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Innovation in Utilities and the Role of Intelligent Automation
Digital Works Group
by Sophie Fraser
4y ago
As disruptive forces continue to transform the utility sector, many companies are turning to digital technologies to drive innovation and cost benefits, so they can compete and thrive in what is an increasingly volatile and uncertain era. In this podcast episode, digital experts Damon Harding at Digital Works Group, and [...] The post Innovation in Utilities and the Role of Intelligent Automation appeared first on Welcome to Digital Works Group ..read more
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Crisis Management for Finance Leaders
Digital Works Group
by Marjory Carrero
4y ago
In this interview, Marjory Carrero shares her thoughts on the impact of Covid-19 on business, talks candidly about crisis management and advises what Finance leaders should be focusing on. Marjory draws on years of international business and financial knowledge, and reflects on her crisis management experience when she managed the financial operations for Coca-Cola during [...] The post Crisis Management for Finance Leaders appeared first on Welcome to Digital Works Group ..read more
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A Guide for Crisis Communications
Digital Works Group
by Gianluca Bregoli
4y ago
This practical guide will help you improve your employee, customer and partner communications during the Covid-19 crisis.  Covering the 'who', 'what' and 'how to communicate', which 'channels to use' and some useful examples, create a better experience through effective communications. Guide Content Links Identify your target audiences Communicating with your Employees Communicating with your Customers ..read more
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Five digital marketing techniques for powering through Coronavirus
Digital Works Group
by Pilar Guerrero
4y ago
Today, in these uncertain times, we are all facing new and unforeseen challenges and feeling the economic impact of Coronavirus. So, how do you prepare your business for the long haul? Well, we need to work smarter and be ready to tackle the problems head-on. Here are five digital marketing techniques you can use to ..read more
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A brief history of enterprise architecture: lessons we can learn and apply
Digital Works Group
by Steve Crawshaw
4y ago
Let’s face it. Systems architecture can a dry subject! But as a technical and business architect who’s been at this a long time, I have witnessed the evolution of enterprise architecture. Good and bad. As an architect, I’m normally focussed on determining the boundaries between components and the balance to ensure the client gets the ..read more
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