Cyara Integrates OpenAI’s GPT-3 With Botium
MarTech Vibe
by Staff Writer
2h ago
Cyara has integrated OpenAI’s GPT-3 with Cyara Botium, its solution for comprehensive, automated chatbot and conversational artificial intelligence testing and assurance. Integrating OpenAI’s GPT-3 allows companies to accelerate the development of their chatbots and voicebots while simultaneously improving chatbot quality. With this integration, Cyara Botium automatically generates a list of user examples powered by the […] The post Cyara Integrates OpenAI’s GPT-3 With Botium appeared first on Martechvibe ..read more
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JRNI, Emplifi Partner For Live Video Shopping
MarTech Vibe
by Staff Writer
2h ago
Companies will be able to engage in personalised shopping with their customers based on hyper-personalised scheduling considerations and customer preferences. JRNI, a provider of customer engagement solutions for scheduling appointments, events, and queuing, is partnering with Emplifi, providers of a customer engagement platform with retail capabilities across social marketing, commerce, and customer care, to help […] The post JRNI, Emplifi Partner For Live Video Shopping appeared first on Martechvibe ..read more
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Symbl.ai Launches Communications Intelligence APIs
MarTech Vibe
by Staff Writer
2h ago
It will enable users to incorporate deep conversation understanding and generative artificial intelligence into their service offerings. Symbl.ai has released a set of purpose-built application programming interfaces to improve business outcomes with conversation intelligence for outbound calling. Symbl.ai’s Communications Intelligence APIs enable users to incorporate deep conversation understanding and generative artificial intelligence into their service […] The post Symbl.ai Launches Communications Intelligence APIs appeared first on Martechvibe ..read more
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Klaviyo Integrates With Amazon’s Buy With Prime
MarTech Vibe
by Staff Writer
2h ago
Businesses can then leverage their Buy with Prime data in flows, campaigns, segmentation, and reporting on Klaviyo’s platform. Klaviyo, a marketing automation and customer data platform provider, has integrated with Amazon’s Buy with Prime, enabling Klaviyo users to sync their Buy with Prime order and customer data with their Klaviyo accounts for a more complete […] The post Klaviyo Integrates With Amazon’s Buy With Prime appeared first on Martechvibe ..read more
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Cognigy And Black Box Partner
MarTech Vibe
by Staff Writer
2h ago
The partnership will help businesses build stronger customer relationships and drive better business outcomes. Cognigy, a conversational artificial intelligence technology provider, has partnered with Black Box, a solutions integrator, to deliver AI-based customer experience solutions. “At Cognigy, we believe that conversational AI-based solutions are a critical component of all current and future customer engagement strategies. […] The post Cognigy And Black Box Partner appeared first on Martechvibe ..read more
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Insider Raises Funds To Accelerate Acquisition Of ME Companies
MarTech Vibe
by Staff Writer
3d ago
The move will substantially benefit the company’s operations in MEA & India, specifically helping its customers, which include the region’s best-loved brands like, Samsung, Arab National Bank, and Vogacloset to reach customer experience excellence.  Insider, a marketing platform for delivering individualised, cross-channel customer experiences, announced an investment of up to $105 million from existing investors, […] The post Insider Raises Funds To Accelerate Acquisition Of ME Companies appeared first on Martechvibe ..read more
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Martechvibe’s Weekly News Round-Up
MarTech Vibe
by Staff Writer
3d ago
In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends.  Sprinklr Launches AI+ Sprinklr, a provider of a unified […] The post Martechvibe’s Weekly News Round-Up appeared first on Martechvibe ..read more
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Sprinklr Launches AI+
MarTech Vibe
by Staff Writer
3d ago
Sprinklr AI+ allows companies to combine unstructured, CX data from more than 30 digital channels with generative AI to create content, improve feedback and identify insights. Sprinklr, provider of a unified customer experience management (Unified-CXM) platform, has launched Sprinklr AI+, which unifies artificial intelligence from Sprinklr with OpenAI’s generative AI. Sprinklr AI+ allows companies to […] The post Sprinklr Launches AI+ appeared first on Martechvibe ..read more
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Qualtrics Launches Front-Line Care Solutions
MarTech Vibe
by Staff Writer
3d ago
Agents and their managers can see how long the call lasted, why the customer called, how the agent responded, and offers that were provided to remedy the customer’s issue. Qualtrics has launched Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist for contact centre operations. Real-Time Agent Assist uses artificial intelligence […] The post Qualtrics Launches Front-Line Care Solutions appeared first on Martechvibe ..read more
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Monday.com Integrates Sales CRM With Microsoft Teams
MarTech Vibe
by Staff Writer
3d ago
Customers can stay organised with teams and channels; schedule and conduct meetings; share and access files; and add apps to bring tools into Teams. monday.com has launched monday sales CRM for Microsoft Teams. Built on top of monday.com’s Work OS, monday sales CRM allows teams to manage their entire sales cycle and customer data in […] The post monday.com Integrates Sales CRM With Microsoft Teams appeared first on Martechvibe ..read more
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