Vetsource®, a leader in pet pharmacy and technology services, is excited to announce the launch of accredited continuing education courses in veterinary pharmacy. Conceived by the Vetsource Clinical Committee, which is made up of pharmacists and veterinarians, the courses were developed after the team saw a need for veterinary-specific continuing education. “Such courses have become increasingly scarce,” said Mark Balyshev, Vetsource’s pharmacist manager and pharmacist in charge. “Historically, there have been limited resources available to pharmacists, pharmacy students, and pharmacy technici ..read more

By 2029, millennials will be the largest generation in the workforce with 38 million members. According to the 2022 Deloitte Millennial Survey, a quarter of millennials (the generation born between 1981 and 1996) would like to leave their jobs within the next two years. Pay, mental health in the workplace concerns, and burnout are the main reasons driving them to leave their jobs. Compared to past generations, millennials prioritize work/life balance, continued growth opportunities, and passion for their profession when they’re looking for new opportunities.  Understanding millennial valu ..read more

You know tracking performance is important. You have practice management software that lets you run almost any report under the sun. You might even diligently run those reports every month, recreate your special information searches, and add those new numbers to your giant spreadsheet with 18 different tabs. But here’s the thing: If you’re anything like me when I was a practice manager, you’re missing out on the full picture of your practice’s health. Why? Because veterinary practice management software reports (aka PIMS reports) just aren’t enough. Let’s take a moment to break down why this i ..read more

Balancing emails, appointments, and your online presence can be overwhelming. ChatGPT, an AI (artificial intelligence) language tool, could help ease the burden of some of your administrative tasks. While ChatGPT can’t quite compete with a human writer, it can still provide valuable assistance and is a great tool to take advantage of. With quick and human-like responses, ChatGPT can help your staff save time and effort. Here are just a few ways you can take advantage of AI in veterinary medicine. Emails Writing emails can be time consuming and repetitive. Most likely, your clients ask similar ..read more

Are you struggling to attract and retain top talent in your veterinary practice? You’re not alone — the veterinary landscape is ever-changing, and practice managers continue to face significant struggles with talent acquisition and retention. Between the pandemic and workers leaving the industry, the demand for talent isn’t showing signs of stopping. According to the U.S. Bureau of Labor Statistics, the number of employment opportunities for veterinarians is expected to increase by 19% from 2021-2031. Data from the AVMA Veterinary Career Center shows that there are more jobs than job seekers i ..read more

How much time does your team spend responding to clients who have requested appointments through Facebook or email? Maybe your team asks them to call the practice to schedule, or they reply with a message that a 1:30 p.m. appointment time is available, just to have the client say they need a morning slot. You offer a morning option later in the week, only to have them tell you that day doesn’t work. Before you know it, hours have been spent discussing appointment times with that client and you still haven’t locked one in. By making a few updates to your practice’s technology, your clients will ..read more

According to Forbes, acquiring new customers can cost four to five times more than retaining those you already have. During a time when veterinary visits are down 2% and practices are short-staffed and have already raised prices, it’s more important than ever to focus on growing revenue. The least expensive way to grow revenue is to retain and re-engage the clients you already have. Read on for ways you can set the stage to effectively and efficiently reach clients and fit in more appointments — without overworking your team. Maximize your veterinary team’s efficiency Fitting appointments in w ..read more

As a veterinary professional you’re dedicated to improving pet health and ensuring the best possible outcomes for every patient in your care. But despite your admirable efforts, you’re only half of the pet’s care team. Client compliance is a challenging and sometimes enormous barrier to positive treatment outcomes, especially when it comes to chronic disease management. Veterinary medication adherence — including accurate dose, frequency, route of administration, and duration — can be a common obstacle for pet owners who may struggle to remember, correctly administer, and consistently refill t ..read more

As veterinary practices face staffing shortages and the pressure to avoid raising prices amidst inflation, veterinarians are being asked to do more in less time. This extra burden can negatively affect their personal well-being and the care they provide their patients. When you take appropriate steps to maximize your DVM productivity, you mitigate stress and burnout for your entire team, provide growth opportunities for other staff members, and more effectively and efficiently provide the best medical care. If your practice isn’t fully booked, your team isn’t leaving on time, or you’re looking ..read more

When most veterinary professionals think of what clients want, our minds turn to the top-notch medicine and treatment we provide. But recent data from VHMA suggests that what pet owners actually want is customer service. So how do we augment our quality medicine with a better client experience, especially in our stretched-thin practices? Industry and non-industry trends: What consumers want While there’s limited data on what pet owners want specifically in terms of the client experience from their veterinarian, there is a great deal of data on preferences from the population as a whole. A surv ..read more