In this episode, we chat with Alon Waks of Kustomer and Georg Richter of the subscription retailing platform Ocean X, two up-and-coming retail technologists who are focused on the collection and proper utilization of customer data to create top-notch retail experiences. No other retail model collects more customer data than the subscription service, where cadence (not speed), last-mile fulfillment, and engagement across endless channels can make or break a brand. But with so many touch points for every transaction, how can subscription retailers survive without drowning in data? According to G ..read more

In this episode we’re joined by Vineet Chaudhary, co-founder of Trendage, a fashion and technology personalization company enabling 3.5 million users to digitally mix and match clothing using avatars, AI, and a vast product database. We discuss how apps like Trendage are leveling the playing field between retailers and consumers, giving them both the tools and reciprocity to establish a two-way street when it comes to giving up personal data in return for great customer experiences ..read more

In this episode, we chat with Mastercard’s SVP of Internet of Things Partnerships Stephane Wyper about the role of IoT in retail—not for the store of the future, but in real-word applications that are relevant today. From the demand for frictionless payments to growing customer adoption, the popularity of wearables, and the convenience of self-checkout, Mastercard’s best-of-breed security and cutting-edge tech like facial recognition is getting people to trust frictionless payments—and giving retailers the confidence to let customers own the process ..read more

In this episode of Reinventing Retail, Infor’s Director of Retail Strategy Matt Simonsen discusses the role of the store associate in the Golden Age of Retail, and how smart retailers are using next-gen technology to position and credentialize their staff not just as salespeople—but true brand ambassadors ..read more

In this episode we talk with Morin Sarenio of CGTrader, a company of 2-million designers that’s providing retailers with immersive augmented reality that lets customers try products online before they buy them. That means better customer experience, fewer returns, and major savings on reverse logistics. From Christmas trees to fashion to home goods, Sarenio says, "If you’re selling, you need AR ..read more

We sat down with Rent the Runway's Hampton Catlin to discuss the state of the retail industry, and how customer experiences have been transformed by the digital age ..read more

We’re joined by Dave Dabbah of Agora.io, an API platform that’s bringing peer-to-peer video to retailers and fashion brands. To date, retailers have been cautious with live product broadcasts, but a wealth of opportunity exists to connect with customers, build their brands, and significantly increase sales with authentic video content. From combining influencers with real life people trying products to gamification and interactive broadcasting, brands should be looking to authentic video content as they move into the future of retail ..read more

Today's customers are bombarded by offers from a wide range of companies that want their business. But when offers are targeted and truly exclusive - delivered with pinpoint accuracy to ideal buyers - they can stand out from competing offers and generate a much greater sense of brand loyalty.  In this episode, we're joined by Sai Koppala and Bill Schneider from SheerID - a marketing solution that helps retailers acquire new customers through gated exclusive offers ..read more

This week on the podcast we chat with Chinedu Eleanya, founder and CEO of Mulberry, a startup that’s transforming the standard warranty industry with plugins and APIs that allow rapid, secure, and real-time solutions for brands to launch, manage, and monetize warranty programs ..read more

In this episode, we’re joined by Udayan Bose from NetElixir, a retail search market firm specializing in getting a deeper understanding of consumer behavior and the paths that retail’s Most Valuable Customers (MVCs) take to purchase—helping retailers engage with them in the right time and place to make the most sales ..read more