Eran Fishov, VP of Customer Success at AU10TIX, talks about why CS is a commitment to customers, not just the value of service the brand can deliver or achieve. The post Embracing Customer Success with a Clear Foundational Purpose: An Interview with Eran Fishov, VP of Customer Success at AU10TIX first appeared on Strikedeck | Customer Success Platform ..read more

Parker Chase-Corwin, Senior Director of Customer Success & Support at Paytronix, talks about the importance of mastering customer loyalty and providing a differentiated brand service through customer success, in an interview with Vincent Manlapaz. The post Mastering Customer Loyalty and Elevating Overall Experience: An Interview with Parker Chase-Corwin, Senior Director, Customer Success & Support at Paytronix first appeared on Strikedeck | Customer Success Platform ..read more

Darren Hood, MSUXD, MSIM, UXC, Principal Product Designer at Omnicell, provides insights into how UX (user experience) affects the business success and its importance in the design experience — in an interview with Vincent Manlapaz. The post Mastering the Customer Experience Landscape — In an interview with Darren Hood, MSUXD, MSIM, UXC, Principal Product Designer at Omnicell first appeared on Strikedeck | Customer Success Platform ..read more

Vijeev Verma, Senior Director of Customer Success at Nutanix, talks about what it means for businesses to help customers achieve their desired outcome and how they benefit from doing so — in an interview with Vincent Manlapaz. The post Making an Impact During these Unprecedented Times — In an Interview with Vijeev Verma, Senior Director of Customer Success at Nutanix first appeared on Strikedeck | Customer Success Platform ..read more

Avi Avital, Head of Customer Success at Aisera, talks about the philosophy behind customer success and why organizations should deliver success with a clear focus on value and growth, in an interview with Vincent Manlapaz. The post Deliver Success With Clear Focus on Value and Growth — In an interview with Avi Avital, Head of Customer Success at Aisera first appeared on Strikedeck | Customer Success Platform ..read more

Janelle Mansfield, Vice President of Customer Success and Customer Experience at Gazelle.ai, discusses three principles to ensure an integrated approach to improving brand strategy and service transformation in an interview with Vincent Manlapaz. The post Engage Customers Beyond Touchpoints and Surveys — In an interview with Janelle Mansfield, Vice President of Customer Success and Experience at Gazelle.ai. first appeared on Strikedeck | Customer Success Platform ..read more

Helena Young, VP of Customer Success at League Inc, discusses the difference between customer success (CS) versus account management (AM) in an interview with Vincent Manlapaz. Also, how CS helps businesses reframe their perspective on achieving customer growth and success. The post Reframe your Perspective of Customer Growth and Success — In an interview with Helena Young, VP of Customer Success at League Inc. first appeared on Strikedeck | Customer Success Platform ..read more

Erika Tornice, Senior Director of Customer Success at RD Station, discusses the importance of understanding customer needs, changing perceptions, objections, business growth, and achieving success in an interview with Vincent Manlapaz, The post Accelerating CS Organization Beyond Crisis Management — In an interview with Erika Tornice, Senior Director of Customer Success at RD Station first appeared on Strikedeck | Customer Success Platform ..read more

Jason Hoe, Director of Customer Success at Revionics, discusses how a business designs value that profoundly impacts customer success (CS) and its desired outcomes in an interview with Vincent Manlapaz. The post Making an Impact During these Unprecedented Times — In an interview with Jason Hoe, Director of Customer Success at Revionics first appeared on Strikedeck | Customer Success Platform ..read more

Will Stevenson, Founder & COO at Onboard.io, discusses the importance of customer onboarding as a critical first step in the post-sales journey in an interview with Vincent Manlapaz. The post Why Does the Customer Onboarding Experience Need to Demonstrate Simplicity? In an Interview with Will Stevenson, Founder & COO at Onboard.io first appeared on Strikedeck | Customer Success Platform ..read more