Eventually, some of your clients will leave. Nobody wants to acknowledge it, but a few people will leave no matter how much value you offer. You can’t stop it from happening completely. However, if you work hard, you can design an offboarding procedure that makes a good first impression and leaves room for future business. Especially, with a big account churn. The majority of businesses rarely give their departing consumers much consideration. Anyone who jumps ship is a dead-end for customer success in their eyes. These establishments devote all of their time and resources to pampering newcome ..read more

How unfortunate is it to see a subscriber canceling their recurring payment! That’s pretty much a reaction to what slipped through your hands. You could have easily avoided such a situation if you knew that was the subscriber’s next move in the gameplay. And you’d do some quick play to stop it! That seems like a hypothesis, but it’s possible in reality. That can be done through product analytics. What is Product Analytics? Product analytics is the process of evaluating how your customers or users engage with your product. This enables your product team to identify and track engagement data and ..read more

We, at CustomerSuccessBox, bring to you some interesting and relevant content. The following is the list of curated readings that will add value to your SaaS business if implemented efficiently. How to get your Customer Success Tech Stack in Order Customer Success Tech stack is a group of well-integrated software that guides customers to success. Read this blog further to know more about the best practices for building a CS tech stack, and more.  Customer Success: How to Quantify the Impact of Bad-fit Customers Everybody understands that investing their limited resources into bad fi ..read more

To achieve success in a quick time it is essential to have training in place. Without it, it’s an attempt to climb a ladder that results in a fall. Especially in a subscription-based model, where customer retention is built into the business model, losing a customer shouldn’t be due to little or no understanding of how your product works for them. Hence it’s essential to incorporate a customer education program into your processes. The adoption of a customer education program depends on the maturity of your organization and thus it is imperative to have different ways of learning associated at ..read more

In this fast pace world, the job market has been taken over by the technical roles of artificial intelligence, data science, and robotics engineering. This is why it’s quite surprising to know that the profession of customer success specialist has been marked universally as a high-demand job profile. It is the job of the Customer Success Manager to constantly reflect the value of the product to their customers thus helping them achieve their business outcome and meanwhile helping their own company secure the recurring revenue. Read further to know how can you progress through the customer succ ..read more

You might think a customer referral to be a new concept, one that has been around only recently. If you think that, well think again! The concept of a ‘customer referral’ goes back hundreds of years. If you are ever in any part of any town and ask a passerby for the best restaurant or the yummiest bakery, you would always find the answer. Now, how do you think that is, and more importantly, why do you think that is? You already know the answer to that because it’s that simple. It is ‘word-of-mouth’. The same is the concept of referrals!  Keep reading on to find some cool tricks to stack u ..read more

It’s never easy to learn that a customer is about to leave. However, as they prepare to depart, you have a unique opportunity to know why. When properly organized and implemented, a customer exit survey offers a unique opportunity to dive deep and uncover valuable information that can lead to meaningful churn-prevention insights. What is the purpose of a customer exit survey? A customer exit survey is a questionnaire sent to clients who have canceled (or are about to quit) their SaaS membership. This can be done over the phone, via email, or online. A customer exit interview is a tick-box act ..read more

Time doesn’t stop by the door and we move along with it. So has the customer success industry and the content around the space! It is being evolving drastically over the last couple of years. Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! CustomerSuccessBox A dedicated AI-powered customer success platform aiding SaaS firms to onboard, retain, upsell and drive MRR. Having a product in the ..read more

It’s quite common to be unsettled in situations when something doesn’t go as expected and the immediate reaction to it is being raged to the situation or the person responsible for it. A similar scenario occurs with the customers as well and is no different. So, how do you deal with angry customers? To deal with them, you first need to know what actually happened and the reasons why they’re angry.  4 main reasons that make customers angry. 1. Not having met the expectations  What’s promised is not delivered, then this is the apparent reaction you may expect from the customers. When y ..read more

Since you choose to read this blog, I suppose you already know the gravity of Customer Success in a B2B SaaS business. The crux of providing a great customer experience to the customer lies in maintaining great customer health throughout the entire customer lifecycle. And this is where Customer Success management software comes to your rescue. Read further to check out the top customer success software in 2022. Now, imagine having a great SaaS product where you are already providing the top-notch customer support, and somehow when the day of renewal comes your customer refuses to renew your s ..read more