Jennifer Vandekreeke is Executive General Manager – Customer at NRMA Expeditions. Originally from the US, Jennifer moved her young family to Australia in 2011 to launch the Carnival Cruise Line brand down under. In 2021, she left the cruise industry to pursue her true passion – wilderness travel – and joined the NRMA Expeditions team leading the charge on all things commercial. Jennifer brings with her over two decades of experience working with global tourism brands such as Club Med, Seabourn Cruises and the Biltmore Hotel in the US, Europe and South America. In today's episode, Rachel Willi ..read more

Kristin Dunne is Director of Destination Strategy at Miles Partnership, and a global authority on regenerative tourism. Kristin pioneered the application of regenerative tourism principles in destination planning. As CEO of Tapoi Te Moananui a Toi/Tourism Bay of Plenty Regional Tourism in New Zealand, Kristin launched in 2019 Te Ha Tapoi/The Love of Tourism – a transformative approach to industry and destination planning centred on the value of growing tourism for locals’ sake, and grounded in the principles of regeneration. Love of Tourism is now recognised as a model in contemporary tourism ..read more

Dan Robertson-Jones is Partner and Culture, Forecasting and Futures lead for the APAC region at Kantar Consulting. He has over 20 years’ expertise in the fields of insight, strategy, design, cultural change, trend analysis and forecasting, having worked with and for businesses across the Americas, Europe, Africa and APAC. As part of the global team that pioneered Kantar’s global sustainability practice, Dan brings the advisory and consulting experience of helping numerous global brands and businesses turn aspirations in sustainability into clear strategy, practical action and commercial impact ..read more

Emma Pethybridge is the Founder and CEO at Ethical Republic, a for-purpose company that supports the development of nature-based enterprises in and around protected areas. Emma grew up on the north-west coast of Tassie, and has worked throughout Australia, North America, the Asia-Pacific and the Middle East in sustainability, cultural and nature-based tourism, and conservation market development. She has worked with the Indigenous Land and Sea Corporation, Emirates Nature-WWF, the Vancouver Aquarium Marine Science Centre, Swisscontact Vietnam and Expo 2020 Dubai’s Sustainability Pavilion. In t ..read more

Rob Cameron is an Adviser at Collins SBA, where he provides business advisory services on performance improvement, turnaround of underperforming businesses, and succession planning. An experienced business manager, strategist and coach, Rob has worked with many business owners to help them craft a business succession plan that works for their individual situation, and has assisted on numerous business exits that have achieved great financial results and personal satisfaction for clients. In this episode, Rachel Williams sits down to talk all things moving on with Rob. Whether it's succession ..read more

Kym Goodes is the principal of 3P, and is recognised as one of the foremost public voices in Tasmania. She has over two decades of experience working in government and the not-for-profit sector in social and economic public policy fields as diverse as education, employment, transport, energy, digital inclusion, health, housing and human services. Kym and the 3P team specialise in social impact assessment, social licence to operate and corporate social responsibility - bringing together her expertise in social and economic policy. In today's episode, Kym and TICT's Luke Martin discuss the pote ..read more

Despina Karatzias is the Chief Navigator at Navii Digital and Tourism Tribe, where she supports Australian tourism operators to learn how to run, market and get the best out of their small tourism businesses and convert them to even more effective and efficient tourism businesses. She is a digital tourism and packaging specialist, and has created and delivered a number of in-person and online training courses for the small business community. In today's episode, Rachel Williams sits down with Despina to talk all things digital marketing. In an age where contemporary marketing approaches are n ..read more

Chris Davis is General Manager at The Van Diemen Project, a Launceston-based organisation that helps people, businesses and communities to start, scale and sustain businesses, through training, events, education, mentoring and business advice. In today's episode, TICT's Luke Martin steps into the client's chair with three different stages of tourism business. To start, Chris and Luke unpack the critical planning and strategy steps that must accompany that great tourism product you've got brewing in your mind, to make sure your brilliant concept is actually going to make you money. Next, they ..read more

Dr Polly McGee is aa leadership coach, author, speaker and strategist with over a decade working in business strategy, leadership program design and delivery to transform cultures. One of only 400 people globally selected to be trained and certified by Dr Brene Brown to deliver her Dare to Lead program, Polly specializes in trauma-informed leadership at the intersection of neuroscience, psychology and somatic therapy. In today's episode, Rachel Williams unpacks what Polly's specialties mean and how they can be applied to leadership and people management in your tourism business.  Ultimat ..read more

Kate Rickwood is the Secretary at Young Tourism Network and the Coordinator of Insights and Communications at Victoria Tourism Industry Council (or VTIC). She is an experienced Communications Coordinator with a demonstrated history of working in local government and regional tourism organisations across Victoria, managing key projects in research, marketing, communications and industry development.  Kate is passionate about amplifying the tourism industry’s young voices, and has sat on the Young Tourism Network committee for eight years, and delivered several youth development programs fo ..read more