It's been an exciting couple of days at SSOW Orlando 2023! I sat down with Barbara Hodge, Global Editor of SSON to discuss our key learnings onsite and the magic of a live event.  ..read more

In this episode of GBS Careers Corner we talk to Edoardo Peniche, VP GBS at Aptiv. Edoardo is a master shared services leader with extensive global experience establishing world-class operations. He led critical initiatives that included design, implementation, development and transformation of multiple Global Shared Service Centers since 1996, establishing operations in Mexico, Costa Rica, USA, Bulgaria, Hungary, Poland, China, India, Philippines and Egypt. In this episode Edoardo delves into his 27 year long GBS career honing in on: The importance of making mistakes and making your team a s ..read more

Christy has been with Mastercard for 7 years. In her current role as Director of Engagement and Communications for Mastercard’s shared services group, she leads a customized framework aimed to optimize the employee experience, and ultimately the customer experience. In the last year, phrases like quiet quitting, burnout and disengagement have become all too common in discussions around workforce productivity. With this in mind, SSONext sat down with Christy to probe a little deeper into what a people-centric culture looks like in practice.  Key Areas Covered Include: Defining and measuri ..read more

In this episode of GBS Careers Corner we are joined by Dr Frank Schühler. Frank is the Managing Director for DHL Global Forwarding‘s, Global Service Center which was recently named one of the top 20 most admired SSOs by SSON Research and Analytics.  The shared services organization operates with 4600 employees located in Bogota, Mumbai, Chennai, Chengdu and Manila augmented by many bots operated by a Virtual Delivery Center based in Chennai.  He has a wealth of experience in leadership, digital transformation and finance. In this episode we discuss Frank's career path from military s ..read more

Egypt is a rapidly growing economy and labor market, with key skills in the IT and outsourcing industry. In this episode of SSONext we welcome to the podcast Ricardo Langwieder, the Regional Lead for Middle East and Africa at Allorica. Ricardo has over 20 years of international corporate and entrepreneurial experience. He’s lived and worked in Europe, South America, the US, Asia, and he has worked in the MENA region just shy of ten years, making him the perfect person to probe deeper into how Egypt compares on the global stage.  In this episode we spoke about: What makes Egypt such ..read more

In this episode of GBS Careers Corner we welcome to the podcast Dennis Lui, Chief Executive of VITAL Shared Services.  VITAL is the shared services arm of the Singapore Public Service. It serves over 100,000 public officers today across 100 Ministries, Departments, Organs of State and Statutory Boards in the areas of finance, human resources and procurement. It has become an award winning hub for innovation and a fantastic example of creative technology use which has been showcased at events worldwide.  In this episode we spoke about: Collaborating with tech vendors and educati ..read more

In this episode of GBS Careers Corner, Sally Fletcher talks to Paul Bryanhill. Until recently Paul acted as the VP, Finance Operations at NBC Universal. He has over 30 years of experience in shared services and finance roles where he has been responsible for design, establishment and operating both captive and outsourced services. He now spends his time mentoring to help support and develop careers for future shared services leaders.   In this episode Paul shares with us the highs and lows of his illustrious career in shared services, honing in on topics such as: How to demonstrate ..read more

In this episode of GBS Careers Corner we're joined by Helen Emmett, CFO Global Finance Services at Experian. Helen is not only the first female CFO, but the first CFO outright of Global Finance Services reflecting the growth and transformation of the award winning GFS at Experian. During the podcast we discuss how Helen got ahead in her career by putting herself forward for big opportunities and taking on unpopular tasks. Also what she learnt working with diverse, global teams and recruiting shared services professionals around the world. It's a great listen if you are looking for ways to stan ..read more

In this episode of GBS Careers Corner we talk to Gary Critchley, Senior Vice President for Global Business Services at Qatar Airways which was recently named one of SSONs Top 20 Most-Admired GBS.   During his career Gary has worked for a number of well-known brands, both in the UK and Middle-East, including Marks and Spencer, National Grid, Pepsi Co and BOC Group helping them to transform their finance functions and implement shared services. He has a wealth of experience in leading through change, integrating digital strategies and building strong, diverse teams.  We talk about, how ..read more

In this episode of SSONext, Sally Fletcher, SSON's Head of Online Events, sits down with George Connell, former VP Strategy and Finance at Shell GBS. The episode is a sneak peek into GBS Careers Corner where Sally will be exploring the multitude of different career paths available to you in the modern global business services space and how to get ahead in your own GBS career. Whether you’re working in finance, HR, IT, automation or the multitude of other shared service disciplines available today, there should be something in here for you.   In this week's episode Sally and George di ..read more