AI Show – Navigating AI’s Legal Landscape
UC Today » Unified Communications
by Rob Scott
1w ago
Watch on YouTube From AI Outages to Ethical Concerns: A Deep Dive into the Latest AI News and Regulations Welcome back to our third episode of the AI Show! Today, Rob Scott and Kevin Kieller are back to dissect the latest in AI news and to engage in a crucial conversation with Dr. Scott Allendevaux, a leading expert in AI law and policy. AI News Headlines: OpenAI ChatGPT Outage: As reliance on AI grows, businesses must prepare for potential outages and productivity losses. Zoom’s AI Ambitions: Eric Yuan envisions AI clones in meetings. What are the implications for productivity and privacy? W ..read more
Visit website
Big UC News from Infocomm 2024, NICE, Kramer, Mitel and Deutsche Bank
UC Today » Unified Communications
by Kieran Devlin
1w ago
All The Big News From Infocomm 2024 It’s been another momentous Infocomm show this year, with myriad major UC and AV news. For example, MAXHUB launched the XCore Kit Pro for Microsoft Teams at Infocomm 2024, which it created to enhance bring your own device (BYOD) meeting setups. Other significant news is that Nureva announced a new companion app to streamline and enhance audio system setup and management. The web-based Nureva App is crafted to streamline the setup and management of its HDL pro series systems, offering a user-friendly interface for configuring and controlling a wide ..read more
Visit website
Beyond Limits: Yealink’s WH64 Marks a New Generation of Hybrid DECT Headsets
UC Today » Unified Communications
by Linoy Doron
1w ago
DECT has an established history as a headset technology in the business communications space, offering reliable wireless communication for large and crowded workspaces. However, its limitations made it less of a favorite with businesses since the onset of the pandemic and the rise of hybrid work. “After the pandemic, the fastest growing types of UC headsets were Bluetooth and USB, since they’re typically the easiest ones to take home and travel with,” explains Gerry Chen, Product Marketing Manager at Yealink. “However, DECT actually has some substantial benefits compared to other types of head ..read more
Visit website
CallTower Boosts Worker Mobility With Microsoft Teams Mobile Dialler
UC Today » Unified Communications
by Kieran Devlin
1w ago
CallTower has announced its Microsoft Teams Mobile Dialler solution to empower worker connectivity, mobility and productivity. In what CallTower pitches as a “groundbreaking advancement”  in mobile productivity, Teams Mobile Dialler integrates Teams functionalities into mobile devices. CallTower says its Teams Mobile Dialer solution illustrates the advancement of fixed mobile convergence tailored to meet the dynamic requirements of contemporary businesses across various sectors. It leverages groundbreaking technology to transform mobile devices into multifunctional endpoints. This allows ..read more
Visit website
Designing an Informal Call Center Around Teams for a Distributed Modern Workforce
UC Today » Unified Communications
by Rebekah Carter
1w ago
The idea that call centers should be rooms filled with agents wearing headsets is outdated. While traditional call centers still exist in some industries, many companies have more “informal” call centers, defined by flexibility and versatility. These informal call centers may not feature teams of dedicated customer success or service agents, but they still handle various crucial calls and conversations. Like a traditional call center, informal call centers need to be configured to address the specific needs of each company, its customers, and its workforce. “Many businesses are unaware that t ..read more
Visit website
SIPPIO, Solgari Empower The Channel With Joint Microsoft Teams CX Solutions
UC Today » Unified Communications
by Kieran Devlin
1w ago
SIPPIO has partnered with Solgari to empower the channel with AI-powered customer engagement solutions in Microsoft Teams. The strategic partnership intends to enhance channel partners’ capabilities by integrating Solgari’s native Microsoft Teams Contact Center solution into SIPPIO’s expanding suite of complementary services. This integration offers channel partners a robust, all-inclusive solution to meet their customers’ diverse communication needs. “Solgari’s partnership with SIPPIO marks a significant milestone in our mission to provide seamless AI-driven customer engagement solutions to o ..read more
Visit website
AI Governance: How to Comply with Rapidly Emerging Regulation
UC Today » Unified Communications
by Simon Wright
1w ago
Your developers are working at break-neck speed to build AI-powered solutions, right? Your customers crave the increased efficiency and productivity they deliver, right? In the unified communication space, this is surely a formula for providers’ long-term prosperity. After all, AI is likely only to get smarter. However, there’s a ‘but’. Regulation is coming, and for UC vendors, that means a whole new set of rules are soon likely to influence the art of the possible. In principle, most agree that it is in everyone’s interests for international standards to apply to AI innovation. But having the ..read more
Visit website
Data Analytics: How Giant Platform Plug-Ins Can Generate Extra MSP Revenue
UC Today » Unified Communications
by Simon Wright
1w ago
Out-of-the-box, bespoke, hybrid integrations of both – however today’s modern communications stack is assembled, there are always gaps to plug.  For Managed Service Providers, that means opportunities always exist to not only add extra value to their proposition, but also to grow recurring revenue through strategic upselling.  After all, end user customer organisations look to their MSPs to ensure their systems, tools, and processes are constantly delivering optimum productivity, efficiency, and user experience. For millions of those organisations all over the world, Microsoft Teams ..read more
Visit website
Aircall Review: Simple, Scalable Business Communications
UC Today » Unified Communications
by Rebekah Carter
1w ago
In today’s Aircall review, I’ll examine one of the most popular cloud-based communications solutions for growing businesses. Aircall is a flexible (and cost-effective) system for companies that want to transition away from costly, complicated, on-premises calling solutions. With this platform, companies can set up a scalable phone system in minutes, leveraging VoIP technology, access toll-free and international numbers, and host conference calls. Plus, there’s even support for call center capabilities, and AI. Here’s everything you need to know about Aircall’s leading integrated phone system ..read more
Visit website
NICE Launches New UCaaS Solution At $5 Per User Per Month
UC Today » Unified Communications
by Kieran Devlin
1w ago
NICE has unveiled a new UCaaS solution priced at an eye-catching $5 per user per month. In a crowded market like UCaaS, it takes a particularly compelling sell or disruptive niche to hit the ground running with a new product, and NICE’s emphasis on affordability, quick implementation, and rapid ROI in the form of its new 1CX solution intends to address exactly that. Priced at $5 per user per month, 1CX is paired with NICE’s CXone platform and aims to provide an all-in-one cloud comms offering that removes complexity, enhances productivity, and elevates every conversation. Barry Cooper, Preside ..read more
Visit website

Follow UC Today » Unified Communications on FeedSpot

Continue with Google
Continue with Apple
OR