Meet the Speakers: Customer Service as Unusual Webinar Series A 3-part Series Featuring Some of the Industry's Leading CX Voices For the next three weeks, Unify Communications are delivering a webinar series designed to offer insights and advice to Customer Experience and Customer Service leaders looking to continue serving ..read more

5 Key Ways to Improve Remote Contact Centre Agent Performance Sympathy Matters: Be sensitive to the fact that this is an emotional time for many, and agents could be experiencing challenges in their personal lives. Many may be working-from-home for the very first time and juggling children, responsibilities to relatives, or be ..read more

8 Tips To Handle Increased Call Volumes Advice for handling increased call volumes during the Coronavirus crisis.  1. Bring in staff from other departments: Organisations can pivot existing staff to the contact centre. They don’t need to be skilled up on all channels/contact reasons but teaching staff how to handle one contact reason ..read more

5 Ways to Meet Staff and Customer Needs During the COVID-19 Pandemic These are unprecedented times, and organisations are facing extreme pressures to continue serving customers and meeting the needs and expectations of their employees. By offering guidance to your internal team and establishing good practices in the contact centre and beyond ..read more

Unify Communications Honoured with Queen’s Award  Bristol Company Recipient of Highest Honour for British Businesses Unify Communications, a specialist cloud service integrator providing hosted and true cloud telecommunications and contact centre solutions, is delighted to announce it is recipient of the 2020 Queen's Award for Enterprise: Innovation. Now in its 54th [...] The post Unify Recipient of Queen’s Award 2020 appeared first on Unified Communications ..read more

Download the Webinar Recordings - What Next: CX 2020 On Wednesday, March 25th we hosted two web sessions exploring how organisations can drive outstanding, insight-led customer experiences and empower their key decision makers to deliver measurable ROI.  With speakers including Daniel Bailey, Vice President, Enterprise EMEA at Zendesk, Sandra [...] The post CX 2020 Webinar Recordings appeared first on Unified Communications ..read more

Enabling Business Continuity During COVID-19 If your organisation is currently struggling with continuing to serve customers whilst your agents (and everyone else) are in lockdown, you are not alone. This is a hard, scary time for all of us – and for those responsible for keeping their contact centres operational, the pressure must [...] The post Maintaining Business Continuity for Our Customers appeared first on Unified Communications ..read more

Unify Communications Places in the FT1000: Europe’s Fastest Growing Companies for the Second Year in a Row Unify ranks in the top 450 companies in Europe for growth in 2020 – according to the Financial Times’ latest report. An annual list of the European companies that achieved the highest compound growth rate in [...] The post Unify Places in FT1000 Europe 2020 appeared first on Unified Communications ..read more

Unify Communications Named Zendesk Master Partner Unify Communications are pleased to announce our new status as Zendesk Master Partner. As the highest tier achievable in the new Zendesk Partner Program, Master Partner badges can only be earned through strong achievement, commitment and dedication to the Zendesk platform. With less than 20 Master Partners [...] The post Unify Communications Named Zendesk Master Partner appeared first on Unified Communications ..read more

Unify Communications to offer Integrated NICE inContact/Zendesk Solution NICE inContact and Zendesk Partner to Power Faster & More Personalised Customer Experiences Unify Communications can now deliver a joint NICE inContact and Zendesk solution, with the recent announcement of a deeper integration between the two platforms. Joining forces to [...] The post NICE inContact and Zendesk Partner to Power Faster & More Personalised Customer Experiences appeared first on Unified Communications ..read more