AI-Connect by Phone.com: A Leap Forward in AI-Assisted Customer Interactions
Comm and Tech Blog » Unified Communications
by Rich Tehrani
1M ago
In the current inflationary environment where costs and interest rates have both risen rapidly – many companies must urgently do more with less. Thankfully, tech has become somewhat of a silver bullet. Phone.com, a trailblazer in cloud-based communication solutions, is at the forefront of this transformation with the introduction of AI-Connect, a service that leverages artificial intelligence to help revolutionize how businesses handle calls and appointments. Helping to Revolutionize Small Business Communications Phone.com primarily caters to small businesses, a sector that often grapples with ..read more
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David Erickson: Hopes to Revolutionize Communications with Phound
Comm and Tech Blog » Unified Communications
by Rich Tehrani
1M ago
David Erickson, a name synonymous with innovation in the telecommunications realm, has been at the forefront of transforming how people connect globally. As the founder of FreeConferenceCall.com and now the co-founder and CEO of Phound, Erickson continues to redefine the boundaries of digital communication. The Genesis of FreeConferenceCall.com Erickson’s entrepreneurial journey began in 2001 with the launch of FreeConferenceCall.com. This platform was born from a simple yet ambitious idea, encapsulated when Erickson noted, “I was the first guy to put people on a conference call at the same t ..read more
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Vonage Elevates Cloud Communications with Advanced Noise Cancellation and AI Integration
Comm and Tech Blog » Unified Communications
by Rich Tehrani
1M ago
Vonage, a global leader in cloud communications, has added exciting enhancements in noise cancellation technology and AI-driven capabilities. These enhancements are designed to significantly improve both customer and agent experiences, ensuring clearer communication and more effective service interactions in contact centers. Cutting-Edge Bidirectional Noise Cancellation Vonage has introduced an Enhanced Noise Cancellation feature in its Vonage Contact Center (VCC), specifically engineered to address both inbound and outbound acoustic disturbances. This feature utilizes sophisticated machine l ..read more
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How LeapXpert Combines Consumer Messaging with Enterprise Security and Compliance
Comm and Tech Blog » Unified Communications
by Rich Tehrani
1M ago
Messaging sprawl has gotten out of hand – with the need for the typical person to check multiple email accounts, potentially MS Teams, Facebook Messenger, WhatsApp, text, voicemail, to name just a few. Companies need to be where their customers are so they often have accounts on many of these platforms. If not, then their workers may – meaning consumers are directly communicating with the company’s employees in an unsanctioned manner. Rina Charles
 “Unsanctioned” is a very formal term and perhaps implies it is only an issue for large bureaucratic organizations like Fortune 1,000 companies. We ..read more
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Telarus Boosts Technology Advisory with Launch of Next-Gen Quote Experience
Comm and Tech Blog » Unified Communications
by Rich Tehrani
1M ago
If you’ve been to events like the ITEXPO #TECHSUPERSHOW (pictured above), you know that Telarus has established itself as a major and vitally important technology services distributor or TSD. The sheer number of channel partners and MSPs in their booth looking to do business and discover Telarus partners is off the charts, making their area one of the busiest we have seen at any event. We wanted to learn more and in an in-person interview with Telarus execs Jennifer Dimas and Nicolas Ochoa (pictured below), they had loads of exciting news to share. They are maintaining their thought leadershi ..read more
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Unified Office Addresses FCC on Issues with Caller ID Mislabeling and Spam Detection
Comm and Tech Blog » Unified Communications
by Rich Tehrani
1y ago
Unified Office, a prominent communication technology company primarily servicing industries such as auto dealerships, restaurants, medical practices, dental clinics, and the hospitality sector, recently addressed a concern regarding the deletion and mislabeling of customer names from the Caller ID field. In a letter addressed to the Federal Communications Commission (FCC), the company also drew attention to the mislabeling of legitimate calls as “Spam Likely,” issues it had previously raised in WC Docket No. 17-97, also known as the Call Authentication Trust Anchor docket. Representatives fro ..read more
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Wildix and Veesion Join Forces to Combat Retail Theft: Matt Hostacky Unveils Details in Live Interview
Comm and Tech Blog » Unified Communications
by Rich Tehrani
1y ago
During a recent live interview, Matt Hostacky, Channel Partner Success Manager at Wildix, shared some exciting news about the company’s growth and new collaborations. Hostacky proudly announced that Wildix has been recognized in the Gartner Magic Quadrant for the second consecutive year. This achievement is a significant marker of the company’s commitment to providing quality unified communications and collaboration (UC&C) solutions he explained. Matt Hostacky Hostacky also shed light on the impressive financial growth of the Estonia-based company. Wildix has seen a surge in its average r ..read more
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TeamMate Technology’s Innovative Approach to Microsoft Teams Integration
Comm and Tech Blog » Unified Communications
by Rich Tehrani
1y ago
TeamMate Technology, a leading innovator in the UCaaS space, is setting a new precedent in integrating Microsoft Teams into UCaaS solutions. In an exclusive interview with Erik Hernaez, CEO of TeamMate Technology, he revealed how their offering is paving the way for a near-seamless connection between Microsoft Teams and various PBX solutions. As Hernaez explained, “Our solution allows Microsoft Teams to become a registered softphone on any UCaaS solution or PBX. Unlike other solutions, we ensure that businesses don’t lose essential PBX features, such as presence and call transfer. We extend th ..read more
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Upgraded Yeastar PBX and New Workplace Solutions
Comm and Tech Blog » Unified Communications
by Rich Tehrani
1y ago
Yeastar, a leading global provider of unified communications solutions, has recently introduced an innovative solution in response to the evolving communication needs of businesses. The upgraded P-Series PBX, as explained by Kevin Huang, Regional Sales Manager of Yeastar, aims to deliver a superior user experience, being designed as an open platform that offers more integration possibilities with other apps. “We are building omnichannel contact center solutions,” said Huang. “Our platform offers videoconferencing, collaboration, and bring your own SIP trunking.” Continuing. ” We enable Managed ..read more
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The Future of Ooma: Expansion, Customization, and Channel Partners
Comm and Tech Blog » Unified Communications
by Rich Tehrani
1y ago
Kathy Mazza, Head of Channel Sales for Ooma, provides an optimistic look at the company’s position in the communications industry, highlighting its growth and ambitions. Having been with the company for just 13 days at the time of our in-person interview, she brings a fresh perspective, informed by her previous experience in the channel. According to Kathy, the road to success in the channel is not a straight path. It requires consistency, visibility, and a significant investment before reaping substantial returns. “You need continuity in booths and people to see staying power when looking to ..read more
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