David Erickson, a name synonymous with innovation in the telecommunications realm, has been at the forefront of transforming how people connect globally. As the founder of FreeConferenceCall.com and now the co-founder and CEO of Phound, Erickson continues to redefine the boundaries of digital communication. The Genesis of FreeConferenceCall.com Erickson’s entrepreneurial journey began in 2001 with the launch of FreeConferenceCall.com. This platform was born from a simple yet ambitious idea, encapsulated when Erickson noted, “I was the first guy to put people on a conference call at the same t ..read more

Vonage, a global leader in cloud communications, has added exciting enhancements in noise cancellation technology and AI-driven capabilities. These enhancements are designed to significantly improve both customer and agent experiences, ensuring clearer communication and more effective service interactions in contact centers. Cutting-Edge Bidirectional Noise Cancellation Vonage has introduced an Enhanced Noise Cancellation feature in its Vonage Contact Center (VCC), specifically engineered to address both inbound and outbound acoustic disturbances. This feature utilizes sophisticated machine l ..read more

Messaging sprawl has gotten out of hand – with the need for the typical person to check multiple email accounts, potentially MS Teams, Facebook Messenger, WhatsApp, text, voicemail, to name just a few. Companies need to be where their customers are so they often have accounts on many of these platforms. If not, then their workers may – meaning consumers are directly communicating with the company’s employees in an unsanctioned manner. Rina Charles
 “Unsanctioned” is a very formal term and perhaps implies it is only an issue for large bureaucratic organizations like Fortune 1,000 companies. We ..read more

If you’ve been to events like the ITEXPO #TECHSUPERSHOW (pictured above), you know that Telarus has established itself as a major and vitally important technology services distributor or TSD. The sheer number of channel partners and MSPs in their booth looking to do business and discover Telarus partners is off the charts, making their area one of the busiest we have seen at any event. We wanted to learn more and in an in-person interview with Telarus execs Jennifer Dimas and Nicolas Ochoa (pictured below), they had loads of exciting news to share. They are maintaining their thought leadershi ..read more

Unified Office, a prominent communication technology company primarily servicing industries such as auto dealerships, restaurants, medical practices, dental clinics, and the hospitality sector, recently addressed a concern regarding the deletion and mislabeling of customer names from the Caller ID field. In a letter addressed to the Federal Communications Commission (FCC), the company also drew attention to the mislabeling of legitimate calls as “Spam Likely,” issues it had previously raised in WC Docket No. 17-97, also known as the Call Authentication Trust Anchor docket. Representatives fro ..read more

During a recent live interview, Matt Hostacky, Channel Partner Success Manager at Wildix, shared some exciting news about the company’s growth and new collaborations. Hostacky proudly announced that Wildix has been recognized in the Gartner Magic Quadrant for the second consecutive year. This achievement is a significant marker of the company’s commitment to providing quality unified communications and collaboration (UC&C) solutions he explained. Matt Hostacky Hostacky also shed light on the impressive financial growth of the Estonia-based company. Wildix has seen a surge in its average r ..read more

TeamMate Technology, a leading innovator in the UCaaS space, is setting a new precedent in integrating Microsoft Teams into UCaaS solutions. In an exclusive interview with Erik Hernaez, CEO of TeamMate Technology, he revealed how their offering is paving the way for a near-seamless connection between Microsoft Teams and various PBX solutions. As Hernaez explained, “Our solution allows Microsoft Teams to become a registered softphone on any UCaaS solution or PBX. Unlike other solutions, we ensure that businesses don’t lose essential PBX features, such as presence and call transfer. We extend th ..read more

Yeastar, a leading global provider of unified communications solutions, has recently introduced an innovative solution in response to the evolving communication needs of businesses. The upgraded P-Series PBX, as explained by Kevin Huang, Regional Sales Manager of Yeastar, aims to deliver a superior user experience, being designed as an open platform that offers more integration possibilities with other apps. “We are building omnichannel contact center solutions,” said Huang. “Our platform offers videoconferencing, collaboration, and bring your own SIP trunking.” Continuing. ” We enable Managed ..read more

Kathy Mazza, Head of Channel Sales for Ooma, provides an optimistic look at the company’s position in the communications industry, highlighting its growth and ambitions. Having been with the company for just 13 days at the time of our in-person interview, she brings a fresh perspective, informed by her previous experience in the channel. According to Kathy, the road to success in the channel is not a straight path. It requires consistency, visibility, and a significant investment before reaping substantial returns. “You need continuity in booths and people to see staying power when looking to ..read more

Master Agent Telarus, a U.S.-based Trusted Technology Solutions Brokerage and sales agency that holds contracts with commercial network, cloud, and cybersecurity providers, has been busy integrating the TCG acquisition, announced at the ITEXPO #TECHSUPERSHOW in June 2022. At the time, Dan Foster, CRO of Telarus, said, “With our combined back-office staff of industry veterans, patented software tools, and sales engineers, we will continue to raise the bar of delivering white glove, personalized service that advisors have come to expect.” We recently sat down with Richard Murray, CCO of Telarus ..read more