The article provides a snapshot of the vendors featured in our UC Service Management Marketplace. As adoption of unified communication (UC) solutions increases, the top UC service management vendors offer crucial support to evolving companies. The rise of more complex communication systems, technology, and business workflows has led to a growing need for solutions that help companies manage and optimize their technology stacks. The top UC service management vendors, offering various solutions for tracking KPIs, optimizing resource allocation, and unlocking increased values, are taking the ..read more

Lumen Technologies is expanding its partnership with Zoom to add support for its contact centre solutions. The new partnership will simplify customer engagement via chat, email voice, video, and social media, as well as ease partner and employee interactions. By teaming up, the US telecommunications company Lumen can enhance Zoom’s contact centre offerings with various products and services, including dedicated support, 24/7 security monitoring, predictable license-based costs, and more. Craig Richter, Senior Director of Product Management, Lumen Technologies, outlined some of the potential up ..read more

AVI-SPL has released its Enterprise Managed Services solution, which includes digital signage, audio-visual (AV), and unified communications (UC) solutions for the workplace, in rooms, and on cloud. The key features of AVI-SPL’s Enterprise Managed Services are its extensive coverage, global reach, simple deployment, and comprehensive support. Cyber Security: Why Telcos and Managed Service Providers Must Keep Data Breach Specialists Close at Hand Choosing the Right Managed Service Provider for Your Unified Communication Needs Highlight’s New Reporting API Improves Managed Services According t ..read more

Unified Communications (UC) tools have become essential to the success of modern businesses. With the right platforms and solutions, business leaders can empower teams to share knowledge, collaborate, and stay productive, wherever they are. As demand for hybrid and remote working strategies continues to increase, the need for effective UC ecosystems is rising. However, even the best communication solutions can’t empower and enhance your teams if they’re constantly affected by latency, service issues, and outages. Just as seamless user experience is crucial to the adoption and impact of UC solu ..read more

Momentum has completed its acquisition of G12 Communications, strengthening its growth and position within the collaboration market. G12 Communications is a Seattle area-based provider of voice-enabled and Operator Connect Microsoft Teams solutions, which will now be absorbed into Momentum’s portfolio of cloud voice, global connectivity, and managed network solutions that include SD-WAN. According to Momentum, incorporating G12’s services, which involves integrating its prominent executives, enables it to offer an “unparalleled suite of services to customers”. The acquisition was agreed in Oct ..read more

Security and compliance have always been crucial to business preservation. However, the demand for innovation is greater than ever. The world of communications is evolving at an accelerated pace, with new channels and technologies emerging all the time. Cloud-based omnichannel platforms, artificial intelligence, and automation are all paving the way for significant increases in productivity and performance. Unfortunately, with new technology comes new risks. Companies are now creating and managing more data than ever before, distributed across a range of platforms. At the same time, compliance ..read more

Watch on YouTube Join Rob Scott in this exclusive interview with Mark Bunnell, COO of Nuwave, and Todd Surdey, Head of Global Channels & Business Development at Zoom. Fresh off the awards stage, they discuss what this prestigious recognition means for Nuwave and how their partnership with Zoom is setting new standards in the industry. Mark Bunnell delves into Nuwave’s innovative solutions that caught Zoom’s attention, while Todd Surdey sheds light on why Nuwave stands out among Zoom’s global partners. Don’t miss this celebratory conversation that offers a glimpse into the future of tech pa ..read more

Gamma recently announced the acquisition of managed security services provider (MSSP) Satisnet, giving it a publicly facing cybersecurity offering. Despite already baking cybersecurity into its existing voice and networking offerings, Gamma felt the time was right to build a package that organisations can add to the current services they purchase. Speaking to UC Today in the wake of the deal’s announcement, Solutions Director Richard McPhee said the cybersecurity skills gap and the rising threat of complex attacks were key drivers behind the deal. “We’ve actually been offering security soluti ..read more

Unified communications service management has always been a complex task. Successfully overseeing the administration, monitoring, and optimisation of (very often) several communications and collaboration platforms that encompass voice, video, messaging, and more within a business takes a Herculean effort and great expertise. The dramatic proliferation of AI and automation products further complicates service management, as empowering as many of their features will be for business users. As the technology that underpins UC services becomes more advanced and elaborate, new challenges are created ..read more

Always-on, mobile-first – call it what you like but one thing is for sure: the world is constantly on the move.  That means consumers no longer have the time nor the inclination to communicate by calling only; much less calling only during certain hours.  For enterprises unable to provide these most modern of choices, delivering a frictionless user experience is a challenge that is hard to overcome. Add-in the need for organisations in many sectors, such as financial services and healthcare, to communicate effectively and securely, and it’s easy to see why the technologically-powerfu ..read more