Lyft is using Anthropic’s Claude AI for customer service
The Verge » Lyft
by Andrew J. Hawkins
6h ago
Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is already being put to use handling service inquiries from drivers, reducing the average resolution time for a request by 87 percent, the company said. In an example provided by Lyft, a driver asks the chatbot ..read more
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TikTok laughs at a US ban
The Verge » Lyft
by Alex Heath
6h ago
Thanks to everyone who subscribed after reading last week’s edition about my trip to the epicenter of the generative AI craze. This week, I have the scoop from a big meeting inside TikTok after its high-profile DC hearing, where its top lawyer laughed out loud at the prospect of a US ban. Also: an interview ..read more
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Lyft is also partnering with robotaxi companies
The Verge » Lyft
by Andrew J. Hawkins
3M ago
Illustration by Alex Castro / The Verge Lyft is teaming up with a trio of autonomous driving startups as it races to keep up with Uber, which has also struck a number of deals to put robotaxis on its platform. Today, the ridehail company said it was teaming up with three different autonomous driving companies: Mobileye, May Mobility, and Nexar. Mobileye and May Mobility plan on deploying autonomous vehicles on Lyft’s network, while Nexar, which makes smart dash cams, will work with Lyft on using its “video telematics to create data-driven solutions that accelerate the deployment of AV technolo ..read more
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Lyft fined $2.1 million for misleading ads about how much drivers could make
The Verge » Lyft
by Wes Davis
3M ago
A Lyft sign taken in January 2023 at the Sundance Film Festival in Park City, Utah. | Photo: Mat Hayward / Getty Images The Federal Trade Commission (FTC) announced Friday that rideshare company Lyft has agreed to pay $2.1 million as part of a proposed settlement that requires it to change how it advertises driver pay. The company routinely advertised that drivers could make “specific hourly amounts” — in one instance, claiming earnings of “up to $33” per hour for driving in Atlanta — that were based not on an average, but on what the top fifth of drivers made, according to the Commission. The ..read more
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Uber and Lyft threatened to leave Minnesota — then Tim Walz stepped in
The Verge » Lyft
by Andrew J. Hawkins
6M ago
Image: The Verge / Getty Images Last year, when Minnesota’s progressive politicians coalesced around a bill to raise the minimum pay for Uber and Lyft drivers in the state, their ostensibly left-of-center governor surprised them all by pulling a move he had yet to use while in office: he vetoed it. Uber and Lyft were threatening to stop operating in Minnesota if the bill was signed into law, and Governor Tim Walz was worried about losing a mode of transportation that many Minnesotans relied on. But he also didn’t want to ostracize his progressive allies, many of whom have been laboring for yea ..read more
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Uber and Lyft now required to pay Massachusetts rideshare drivers $32 an hour
The Verge » Lyft
by Wes Davis
7M ago
An Uber and Lyft vehicle in New York. | Photo: Lindsey Nicholson / UCG / Universal Images Group via Getty Images Rideshare drivers in Massachusetts will soon get company-provided benefits, as well as a minimum pay of $32.50 per hour, starting on August 15th. That’s thanks to a new settlement between the state and rideshare companies Uber and Lyft, four years after Attorney General Andrea Campbell sued the companies, asserting their drivers ought to be considered employees under state law. The two companies also agreed to pay a combined $175 million, the bulk of which will be paid out to “curre ..read more
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Uber and Lyft to leave Minneapolis over ‘deeply flawed’ pay rules
The Verge » Lyft
by Emma Roth
11M ago
Illustration by Alex Castro / The Verge Uber and Lyft are pulling their services out of Minneapolis after the city council passed an ordinance that will increase drivers’ pay. Both companies say they will no longer offer ridesharing services in the city when the ordinance goes into effect on May 1st. The ordinance, which guarantees drivers a minimum rate of $1.40 per mile and 51 cents per minute while carrying a rider, was first passed last week but later vetoed by Minneapolis Mayor Jacob Frey. The City Council voted 10–3 to override the veto on Thursday. Lyft spokesperson CJ Macklin calls the ..read more
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Dude, where’s my self-driving car?
The Verge » Lyft
by Andrew J. Hawkins
1y ago
Illustration by Erik Carter The many, many missed deadlines for a fully autonomous vehicular future. {props.credit ..read more
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Lyft’s feature that matches women and nonbinary riders and drivers now available nationwide
The Verge » Lyft
by Amrita Khalid
1y ago
Lyft is expanding Women Plus Connect, an in-app feature that matches women and nonbinary drivers with women and nonbinary riders, to all US cities. The rideshare service initially launched the initiative in five cities last fall, with the goal of both improving safety and recruiting more female and nonbinary users. Over 2.4 million riders have activated Women Plus Connect since its rollout, according to Lyft’s press materials. Drivers aren’t required to participate in Women Plus Connect if they don’t want to, and if no nearby passengers matching the profile are available, the app will match w ..read more
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New York City will require Uber and Lyft to go 100 percent electric by 2030
The Verge » Lyft
by Andrew J. Hawkins
2y ago
Image: Noam Galai/Getty Images for Uber Eats In his State of the City speech Thursday, New York City Mayor Eric Adams announced that Uber and Lyft will be required to be zero emission by 2030. The decision by one of the world’s largest markets for app-based ridehailing has the potential to affect an estimated 100,000 for-hire vehicles. Adams said the move will build on efforts his administration has made to electrify the city’s fleet of vehicles while installing charging infrastructure to power those vehicles throughout the five boroughs. The mayor will likely implement his plan through the ci ..read more
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