Are you experiencing delays and setbacks in your product development process due to ineffective bug-reporting methods? Selecting the best website application testing tools is crucial for crafting superior software products, enhancing the testing process, and ensuring high-quality outcomes. Embrace solutions that expedite workflow and economize resources, eliminating the usual stressors plaguing development projects. The right web testing tools play a pivotal role in improving the efficiency and effectiveness of the development process. In web application development, leveraging an all-in-one ..read more

On a scale 1 to 10, how confident are you that your own website experience is meeting customer expectations? ? If you aren’t immediately thinking “I’m definitely in the 8-10 range for confidence” then you need to do customer discovery.  When completing customer discovery it’s important to gather a combination of qualitative and quantitative feedback for making the best product decisions.   ? Jump directly to the correct chapter to see the smart website feedback questions A story from Susan’ experience Set the Purpose of the Survey  What are Learning Objectives of Websi ..read more

In today’s market, product managers and CPOs can access a wide range of Enterprise Feedback Management (EFM) software tools. However, selecting the right tool can be daunting as it should match the company’s objectives, integrate seamlessly with existing systems, and provide robust analytics.  Practical enterprise feedback management software tools do more than collect feedback. They help businesses identify areas for improvement, evaluate customer satisfaction levels, and make adequate adjustments to their products or services.  Choosing the appropriate EFM software can enhance cus ..read more

For Product Managers and Developers, selecting the right, usability testing platform and tool isn’t just a task; it’s a crucial step in shaping your product’s success. Imagine this: you’re crafting an experience meant to resonate with users, but if your tool needs to capture their behavior, preferences, and pain points effectively, you might be steering in the dark.  A misstep could lead to design choices that don’t align with your user’s needs, resulting in a less-than-ideal user experience. The market offers a variety of usability testing tools, each varying in price, features, and res ..read more

Attention, Product Managers! Imagine a whole user journey where grasping your users’ needs isn’t a task but an exhilarating step towards innovation. Uncover the secrets of seamless and feature adoption and discovery with us—a thrilling promise that can revolutionise SaaS product adoption. Despite being a vital process, integrating it into product management remains a challenge. Table of content ? Decoding the new feature discovery process: Strategies and examples Systematic steps and stages: A roadmap to success Unlocking secrets for implementation Inspiring product managers: Strategies f ..read more

Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey? These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions.  By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. This methodology transforms customer feedback into a competitive lever for business excellence. NPS surveys are excellent customer satisfaction tool which can be helpful source of knowledge to rest of the ..read more

It is September 23, 1999. A day marked by a mix of anticipation and apprehension in the world of space exploration. NASA’s robotic space probe, launched to study Mars’ atmosphere and climate, is set to enter orbit around the Red Planet.  The Mars Climate Orbiter mission, costing $327.6 million, would help gain a significant step in our understanding of Mars. However, in the unpredictable universe of innovation, anything that can go wrong will go wrong. The unexpected occurred, and instead of entering the orbit, the spacecraft was lost. Investigations revealed a shocking and somewhat elem ..read more

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)? Marty Cagan, in his book “Inspired: How To Create Products Customers Love”, mentions the use of customer surveys as a tool for understanding customer needs and preferences. Its beauty lies in its universal appeal—whether you’re navigating the digital realm or the tangible world, the 1 to 5 scale speaks a language everyone understands. TL;DR The article underscores the importance of 1 to 5 rating scale surveys & how it has helped me in my PM journey, exploring their simplicity, versatilit ..read more

User Acceptance Testing (UAT) is important for more agile software development teams. It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. However, as pivotal as it is, it’s frequently harassed by challenges, underscoring the quintessential role of having adept UAT testing tools. One of the most infamous events highlighting the consequences of inadequate UAT was the launch of the Healthcare.gov website in the United States in 2013. When the Affordable Care Act portal came out, the website was meant to pr ..read more

Your team just launched a new feature — Hooray! Customers will now come running to use it!  Well, maybe. Did you tell customers about the new feature?  A common problem teams face is forgetting about the value of communication with their customers and prospects when new features are being released.  Customers want to know or may need a polite nudge, to engage with your product, but new features are a great way to pull them back in.  Even if customers use your product daily, they are focused on their jobs, not when new features are released, so it’s important to set expecta ..read more