Five CX Performance Elements that Turn Your Customers Off 
The Daniel Group Blog
by Lynn Daniel
1w ago
Every interaction your customers have with your business leaves an impression—some positive, some negative. While great customer experiences build loyalty and trust, inevitable missteps can quickly turn customers away. Understanding what frustrates your customers and addressing those pain points is key to improving your customer experience (CX). Based on over 20 years of analyzing customer […] The post Five CX Performance Elements that Turn Your Customers Off  appeared first on The Daniel Group ..read more
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Five CX Performance Elements that Excite Your Customers 
The Daniel Group Blog
by Lynn Daniel
3w ago
The analysis of customer feedback reveals five key performance elements that significantly enhance service experiences and boost Net Promoter Scores (NPS). These elements include communication, ease of doing business, staff professionalism, friendly service, and quality. Focusing on these areas can transform customer experience strategies for businesses. The post Five CX Performance Elements that Excite Your Customers  appeared first on The Daniel Group ..read more
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Strengthen Your Marketing Strategy with Customer Retention
The Daniel Group Blog
by Lynn Daniel
3w ago
Welcome to The Daniel Group’s Latest Edition of Success Strategies: Nov. 2025 Are you looking to boost referrals and maximize your marketing ROI? My latest blog post, Need Another Arrow in Your Marketing Quiver? Increase Customer Referrals, dives into the powerful impact of focusing on customer retention. I look into how rebalancing your strategy can turn satisfied […] The post Strengthen Your Marketing Strategy with Customer Retention appeared first on The Daniel Group ..read more
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Maximize Your Customer Feedback with Smart Survey Design
The Daniel Group Blog
by Lynn Daniel
3w ago
Welcome to Success Strategies: August 2024 We are in the dog days of summer.  As we move into the last months of 2024, you may consider designing or redesigning your CX surveys.  If you are, read my latest blog, Good Survey Question Design Helps You Get Better Customer Feedback.  In the blog, I discuss the three […] The post Maximize Your Customer Feedback with Smart Survey Design appeared first on The Daniel Group ..read more
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Insights on CX
The Daniel Group Blog
by Lynn Daniel
3w ago
Welcome to Success Strategies: July 2024 In this edition, I examine the evolution of CX from both practical applications and historical perspectives and share how one client is expanding its understanding and execution of outstanding customer experience. Exploring New Frontiers in CX Evolution Practical Lessons in CX Leadership: An Interview with Kestly Miller of Wagner Equipment […] The post Insights on CX appeared first on The Daniel Group ..read more
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Learn How Strategic Communication in CX Can Transform Your Business in 2025!
The Daniel Group Blog
by Lynn Daniel
2M ago
Welcome to Success Strategies: December 2024 As we get closer to the end of the year, I am reflecting on the rich conversations and actionable insights I’ve shared through our 2024 blogs. This year, a common thread ties all our posts together: the power of strategic communication in CX and its role in shaping and […] The post Learn How Strategic Communication in CX Can Transform Your Business in 2025! appeared first on The Daniel Group ..read more
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Need Another Arrow in Your Marketing Quiver? Increase Customer Referrals!
The Daniel Group Blog
by Lynn Daniel
3M ago
Increase Customer Referrals and Improve your Marketing Strategy Companies spend significant sums on customer acquisition strategies and less on customer retention strategies.  For example, a study conducted for Forbes Insights (Retentionomics: The Path to Profitable Growth) found that 44% of companies focus more on customer acquisition vs. 18% of companies that focus more on customer retention.  While […] The post Need Another Arrow in Your Marketing Quiver? Increase Customer Referrals! appeared first on The Daniel Group ..read more
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Navigating Social Class in the Workplace
The Daniel Group Blog
by Lynn Daniel
5M ago
Breaking Class Barriers: with Anna Kallschmidt, Ph.D. In this interview with Lynn Daniel, Dr. Kallschmidt shares insights from her research on the unwritten rules of work, class dynamics, and how these factors impact workplace success, particularly for individuals from lower-income backgrounds. What class you’re in determines what resources you have access to. This influences the […] The post Navigating Social Class in the Workplace appeared first on The Daniel Group ..read more
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Good Survey Question Design Helps You Get Better Customer Feedback
The Daniel Group Blog
by Lynn Daniel
6M ago
Good Survey Question Design Helps You Get Better Customer Feedback Good survey question design is the key to getting the most out of business intelligence tools (BI) like Power BI and others that it easier to understand what customers like and don’t like. With these technologies, it is incredible how quickly you can analyze large […] The post Good Survey Question Design Helps You Get Better Customer Feedback appeared first on The Daniel Group ..read more
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Navigating Economic Shifts: Tracing the Evolution of CX from Agrarian Roots to the Industrial Service Economy
The Daniel Group Blog
by Lynn Daniel
7M ago
Navigating Economic Shifts: Tracing the Evolution of CX from Agrarian Roots to the Industrial Service Economy In this video blog, Lynn Daniel, Founder and CEO, of The Daniel Group, explores the evolution of CX alongside significant economic changes, from the agrarian economy to the industrial service economy. Learn how the development of customer support within dealer networks has become crucial as products and technologies have evolved, emphasizing the importance of CX in maintaining competitive advantage and customer satisfaction in modern business landscapes. Transcript Welcome. In my last ..read more
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