6 Best NPS Software for Small Businesses to Check out in 2024
SurveySensum
by Manisha Khandelwal
1d ago
Choosing an NPS software for your small business can seem to be a daunting task. You need to consider efficient features, reliability, scalability, and how comfortable your team is with using the tool. And of course, the software should not burn a hole in your pocket. Finding the right NPS software sure is a challenge! But no matter what, you need an NPS software. It allows you to create and share surveys with your customers and gather their NPS scores to know how happy they are with your small business. Thus, guiding you to make the right decisions for business growth.  That being said ..read more
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How to Choose the Right AI Survey Builder to Build Actionable Surveys: 8 Features to Look For
SurveySensum
by Manisha Khandelwal
2d ago
Are you striving to gain an in-depth understanding of your customers to deliver them an exceptional experience? Then, you may want to replace your traditional survey builder with a stronger tool. Why, you may ask? Because traditional survey builders don’t cut it anymore! Yes, they help you build surveys, but they neither have the speed nor the capability to dig deep into customer feedback in an ever-evolving CX space.  What you need is an AI survey builder. You can build personalized surveys in minutes, gather feedback across multiple channels, and unlock hidden customer sentiments with i ..read more
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7 Lessons To Learn From Starbucks NPS To Boost Your Customer Loyalty
SurveySensum
by Manisha Khandelwal
4d ago
Did you know that Starbucks customers visit the store approximately 6 times per month on average? Why do you think that is? – It’s the experience they create from the moment you walk into their store to the moment you leave and even beyond that. And because of this experience, the coffee giant currently enjoys an NPS score of 77, one of the highest in the sector!  Fascinating, right? So, let’s explore some of the factors responsible for such a high score and such a huge loyal customer base. Key Drivers of Starbucks NPS Score 1. My Starbucks Idea One of the first things that I came across ..read more
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10 Best Customer Feedback Tools in 2024 – Comparison | Updated List
SurveySensum
by Manisha Khandelwal
4d ago
Are you actively listening to the voice of your customers about your products and services?  If not, it’s crucial to adopt a robust customer feedback tool to effectively gather and leverage the feedback. According to the State of Global Customer Service Report, a staggering 77% of consumers hold brands in higher regard when they actively seek and apply customer feedback. This statistic clearly shows how important customer feedback is. However, merely having a customer feedback tool is NOT enough. To truly benefit from it, the tool must gather feedback in real-time, give you instant ale ..read more
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8 Lessons You Need To Learn From Apple NPS To Boost Your Customer Loyalty
SurveySensum
by Manisha Khandelwal
5d ago
Did you know that Apple generated a quarterly revenue of $90.75 billion in Q2 2024? I am sure you either use or have people around who use Apple products exclusively. But how do you think  Apple created such a huge fan following worldwide? So much so that 2.2 BILLION people use Apple products WORLDWIDE!  Well, it is because Apple prioritizes customer satisfaction and focuses exclusively on creating positive customer experience. Even its founder Steve Jobs once said – You have got to start with the customer experience and work backward toward the technology; not the other way around ..read more
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Enhance Customer Satisfaction with 20+ Effective Customer Service Survey Questions
SurveySensum
by Manisha Khandelwal
1w ago
According to 88% of the customers, they’d love to repurchase from a brand if they offer exceptional customer service! That’s almost all your customers.  So yes, excellent customer service is no longer an option but rather a necessity. It is one of the biggest requirements of the customers (in every industry). And it’s truly rare. While brands like Amazon, Tesla, and Apple have cracked the code (and their NPS score proves it as well), the majority of the brands are still struggling with it.  So what’s the solution? – Customer Service Surveys! In this blog, we are going to talk about h ..read more
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Reduce Customers Churn By Identifying Key Drivers With Churn Dashboard
SurveySensum
by Manisha Khandelwal
1w ago
Did you know that 1 in every 26 customers complain when they are unhappy and the rest just churn without ever raising a complaint or leaving negative feedback? This just goes to show that more often than not organizations don’t pay attention to closing the feedback loop with their customers, resulting in customers churning out silently. This doesn’t just affect the reputation of the company but also impacts its growth and revenue –  it costs 5-25 times more to onboard a new customer than to retain an existing customer. The challenge however that businesses are facing is Either they don’t ..read more
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Survey Response Bias: Definition, Types, and Tactics to Avoid It
SurveySensum
by Manisha Khandelwal
1w ago
Have you ever noticed that your survey results seem off, or that your data-driven decisions aren’t working as well as you’d hoped? If so, you’re not alone. In fact, 84% of CEOs are worried about the quality of the data they rely on.  It’s imperative to address a critical issue: survey response bias.  This subtle yet pervasive problem can distort your findings, mislead your strategy, and even jeopardize your business success. So, let’s understand what exactly survey response bias is, its causes, its influence on survey results, and most importantly, how to tackle it. Let’s dive i ..read more
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Revealing the Secret Behind Tesla’s Sky-High NPS Score
SurveySensum
by Manisha Khandelwal
1w ago
Tesla NPS is 97. An unexpected number! Why do you think that is? How did they reach this score when the average NPS in the automotive industry is only around 50?  The Story Behind Tesla’s NPS Triumph As Tesla continued to innovate and expand its product lineup with models like the Model X, Model 3, and later the Model Y, its NPS continued to rise. The Model 3, in particular, played a significant role in boosting Tesla’s NPS as within 72 hours, they received 276,000 pre-orders. An impressive 98% of the customers would love to repurchase these cars. Not just that. 99% said they recommend th ..read more
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Understanding Close-Ended Questions: Examples, Types, and How to Use Them
SurveySensum
by Manisha Khandelwal
1w ago
Have you ever received a survey where responses spiraled out of control, leaving you with more questions than answers?  Yes, we have all been there. But what if I tell you a simple way to overcome this challenge and get clarity without going through all the chaos?  Enter close-ended questions – this type of question can transform your survey design and create a streamlined feedback mechanism, making it easier to extract actionable insights.  What Are Close-Ended Questions, Anyway? Close-ended questions are defined as the type of survey questions that provide respondents with a ..read more
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