Ep. 150: Bestselling Author, Consultant, And Behaviorist Michael Levitt On Avoiding Burnout
CCW Digital | A Customer Service Online Platform
by Seth Adler
2y ago
Michael Levitt is a Fortune 500 consultant, #1 bestselling author, and host of the Breakfast Leadership Show, a top 200 podcast on iTunes. He is a 2x Top 20 Global Thought Leader on Culture with Thinkers360. He's also a Cognitive Behavioral Therapist, speaker, and columnist for CEOWORLD magazine. Join Michael as he sits down with CCW Digital's Analyst and Writer, Matt Wujciak, to talk about the rise of corporate "burnout ..read more
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Ep. 145: Emerging Digital Channels In Customer Experience
CCW Digital | A Customer Service Online Platform
by Seth Adler
2y ago
Bestselling author and former CX and social media leader at McDonald's, Discover, and Humana, Dan Gingiss, and CCW Digital writer and analyst, Matt Wujciak talk about emerging engagement channels in CX, marketing, and customer service.  ..read more
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Ep. 142: Social Media CX With Lyft
CCW Digital | A Customer Service Online Platform
by Seth Adler
2y ago
Lyft Product Manager and Social Media Leader, Chris Vetrano, discusses Lyft's social media strategies with CCW Digital's Matt Wujciak. Learn how to combine and capitalize on CX and Digital Marketing with the right tools and strategies ..read more
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Ep. 141: Putting Employees At The Heart Of Your Business
CCW Digital | A Customer Service Online Platform
by Seth Adler
2y ago
CX consultant, keynote speaker, CEO, and Forbes Councils member, Annette Franz (The 100 Most Influential Tech Women on Twitter by Business Insider) covers the importance of EX (employee experience) and how it translates to CX (customer experience) in this chat on employee engagement ..read more
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Ep. 140: Driving Memorable Experiences
CCW Digital | A Customer Service Online Platform
by Seth Adler
2y ago
WSJ and NYT bestselling author, Shep Hyken discusses some of his latest work on delivering amazing customer service and experiences. In this podcast, Shep shares classic service-driven inisights and comical personal stories ..read more
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Ep. 139: Verizon On Humanization And Digital Personalization
CCW Digital | A Customer Service Online Platform
by Seth Adler
2y ago
VP and Verizon Global Sales Leader, Kelley Kurtzman shares her experiences on the importance of personalized and predictive customer service and how Verizon stayes ahead in the automation game ..read more
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Ep. 138: Former Microsoft Leader On The Future Of The Contact Center
CCW Digital | A Customer Service Online Platform
by Seth Adler
2y ago
Former contact center leader at Microsoft, Dee Nilles shares some of her best practices for managing thousands of agents, inisghts on the future of the contact center, and effective strategies on how to combine technology and personable corporate culture ..read more
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Ep. 137: Chatbots vs. Humans
CCW Digital | A Customer Service Online Platform
by Seth Adler
2y ago
Low-touch, automated interactions are all the rage in many industries, including the travel and hospitality space. How is this rise of bots impacting the ability to make a human connection? Reservations.com co-founder Mahesh Chaddah, who believes passionately in the human touch, shares his take on where agents and bots fit into the contact center of the future ..read more
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Ep. 136: Lessons From Fossil & WW
CCW Digital | A Customer Service Online Platform
by Seth Adler
2y ago
In this two-part episode from CCW Austin, we welcome Stacey Haynes from Fossil and Aransas Savas from WW (formerly Weight Watchers). Stacey begins by revealing how to make the most of customer experience partnerships, while Aransas shares how to make purposeful design the centerpiece of your customer contact (and business) strategy ..read more
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Ep. 135: Comcast On Building Customer Trust
CCW Digital | A Customer Service Online Platform
by Seth Adler
2y ago
From newsworthy security breaches to "low-touch" digital channels, customers are justified in having trust issues. Do not, however, let them question YOUR experience. Take Luke's advice, and learn how to make your entire omnichannel experience secure, customer-centric, frictionless and personalized ..read more
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