Leaders Need to Take a Stand
Creating Disney Magic
by Lee Cockerell
3d ago
“Your children have to know what you believe in, what you stand for, what the family is, what ethics are, and honesty, and what the expectations are in a family. It's the same in the workplace." Key Moments 02:37 Workplace Ethics at Disney 04:18Leadership and Transparency 08:02 Importance of Communication and Respect in Teams and Families 11:57 Workplace Discrimination Resources The Cockerell Academy About Lee Cockerell Mainstreet Leader Leaders Need to Take a Stand There can be a number of challenges that come up when you are managing a work environment with cultural differences. It is import ..read more
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Keep Safety a Priority
Creating Disney Magic
by Lee Cockerell
1w ago
 “You can brag that you have a 99.5 safety rating on your rides, but what if you're the family member of the point 5% that something bad happens to? That's just not acceptable and therefore, there is no wiggle room.” Key Moments 01:37 Customer Service Challenges and Safety 03:44 Disney Parks Experiences with Safety 08:42 Handling Safety Concerns and Maintaining Guest Experience 11:14 Importance of Leaders Discussing Safety Resources The Cockerell Academy About Lee Cockerell Mainstreet Leader Keep Safety a Priority There is a delicate balance between prioritizing customer service and maint ..read more
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Do You Need a College Degree to Succeed?
Creating Disney Magic
by Lee Cockerell
2w ago
"It's about what can you do, not what you know. A lot of people know a lot, but they can't get anything done." Key Moments 02:37 Show what you can offer, expertise matters. 06:33 Education and skills matter for job opportunities. 09:11 Early experience crucial, expertise brings further success. 11:44 Overcoming doubts, gaining confidence, finding success. 14:09 Expressing gratitude and encouraging others to create magic. Resources The Cockerell Academy About Lee Cockerell Mainstreet Leader Do You Need a College Degree to Succeed? There is often a debate on whether a college degree is necessary ..read more
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Becoming Saleswise
Creating Disney Magic
by Lee Cockerell
3w ago
Make sure you reach out to Magical Vacation Planners. Let them plan your next vacation. You can reach them at 407-442-2694. Resources The Cockerell Academy About Lee Cockerell Mainstreet Leader   ..read more
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Making a Leave of Absence Work
Creating Disney Magic
by Lee Cockerell
1M ago
"If you've hired the right people and they're committed and loyal and they are trained and they know how to do their job, you can get them ready for you to be gone for a little while." Key Moments 03:16 The art of delegation as a leader. 05:51 Effectively managing a leave of absence. 08:42 Returning from a leave of absence 09:33 Organization culture’s influence on mental health in the workplace Resources The Cockerell Academy About Lee Cockerell Mainstreet Leader Making a Leave of Absence Work Part of being a leader is developing your team and empowering them to make decisions when someone is ..read more
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Starting as a Coach
Creating Disney Magic
by Lee Cockerell
1M ago
"Create products based on the problems you are good at solving and you like solving." Key Moments 01:27 Career transition strategies for coaches.  03:13 Strategy sessions for high-value companies; focus on product messaging to boost sales. 08:51 Offer specific coaching services for targeted results. 10:04 Creating high-dollar workshops to increase sales. 13:09 Experienced mentors provide value through their wisdom and belief in achieving goals. Resources The Cockerell Academy About Lee Cockerell Mainstreet Leader Starting as a Coach It is not impossible to become a successful coach that t ..read more
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Building a Coaching Business
Creating Disney Magic
by Lee Cockerell
1M ago
“Maybe it's time to pivot your career and start pouring into other people all the wisdom that you've gotten to save them a heck of a lot of trouble that they could get into." - Donald Miller Key Moments [00:04:45] – The impact of coaching [00:06:44] - The inspiration behind Donald Miller’s new book, "Coach Builder." [00:08:54] – Transitioning to coaching and making money as a coach [00:11:42] - The value of coaching and consulting. [00:14:39] – How to access Donald Miller's new book and additional resources. Resources from Donald Miller Order the Book Coach Builder Visit the website https ..read more
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Building Credibility
Creating Disney Magic
by Lee Cockerell
1M ago
"Make sure you reach and research a subject to understand it. Become an expert, and you'll probably come off as an expert." Key Moments 02:10 Research and collect input from others. 04:54 Organize knowledge and gain confidence to share your ideas. 08:31 Speak up to share your ideas and opinions.  10:09 Companies need experts for informed decision-making. Make sure you reach out to Magical Vacation Planners. Let them plan your next vacation. You can reach them at 407-442-2694. Resources The Cockerell Academy About Lee Cockerell Mainstreet Leader Building Credibility It is important to comp ..read more
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Upselling Your Products
Creating Disney Magic
by Lee Cockerell
2M ago
"If you understand how it benefits a customer and you get to know your customers, then you can promote or upsell products that are a good fit for them because you know them." Key Moments 02:21 Employee motivation for cross selling. 04:36 Importance of understanding, rehearsing, and training for product sales. 07:12 Promote products by understanding and educating customers. 12:19 Cockrell Academy is shifting to individual courses. Resources The Cockerell Academy About Lee Cockerell Mainstreet Leader Upselling Your Products It takes a clear understanding of your customer to encourage and motivat ..read more
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Follow Through With Training
Creating Disney Magic
by Lee Cockerell
2M ago
 “Most people want to do a good job, but they just fall back into their habits.” Key Moments 01:07 Managers need to reinforce good habits in employees. 05:17 Leadership requires empathy and patience. 08:02 Frontline staff are key to customer experience. 10:31 Consider time and effort before making changes. Resources The Cockerell Academy About Lee Cockerell Mainstreet Leader Follow Through With Training  Every manager has had to train new employees at some point in their leadership journey.  Recently a listener reached out with a relatable question. Tina said, ““I train peo ..read more
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