Get Clarity of Your Supervisor's Expectations
Creating Disney Magic
by Lee Cockerell
1w ago
  Today, Jody and I unpack the importance of understanding the expectations your supervisor has of you. Managers need to be clear on their expectations. If your manager isn’t clear, it is your job to clarify and make sure you understand. Ask questions to get the clarity you need. As an employee, how do you handle an unclear leader? Ask. Don’t be embarrassed or afraid of looking bad. Ask questions and make sure you understand. Asking questions will help you learn to do things properly. You only learn by asking questions and clarifying expectations. A good working relationship will create s ..read more
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Be a Role Model for the Culture You Want
Creating Disney Magic
by Lee Cockerell
3w ago
One of the best ways to retain high performers is to be a role model for the culture you want. Today, Jody and I answer the question, “What is a good way to refine culture to retain high performers when you are a small business?”  This question has a simple answer. Be a great role model. As a leader, you need to live the culture you want to see every day. Leaders that embody the culture create an environment where employees want to take care of the customer. Company culture is the number one reason people leave a job; pay is number 16. That says a lot. People want to work somewhere where ..read more
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What Do You Do With What You Learn
Creating Disney Magic
by Lee Cockerell
1M ago
During a Cockerell Community call in December Lee gave everyone a challenge asking them to think about what do you do with what you learn. When people are given an abundance of tools it is up to them to make use of them.  If you want to limit issues on your next vacation, make sure to reach out to Magical Vacation Planners. They can help you plan your next vacation. You can reach them at 407-442-2694. Resources Connect with Lee About Lee Cockerell Mainstreet Leader Cockerell Academy ..read more
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Deal With Your Problems
Creating Disney Magic
by Lee Cockerell
1M ago
If you don't deal with your problems right away they will never leave you. For a big part of my career I was not good about dealing with the hard thing. But when you don't address those things they will haunt you and mess with every other part of your life. Most people don't have the discipline to deal with the hard things. However, when you don't deal with those hard things it will only get worse. This is what I think is causing a lot of anxiety in people right now. The problems they have keep building up. One thing that can put things in perspective and help you deal with your problems is ta ..read more
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Have Less Meetings and More Conversations
Creating Disney Magic
by Lee Cockerell
2M ago
  Today, Jody and I discuss the difference between having fewer meetings and more conversations and how that can benefit your company. I recently attended a two-day conference for camps in Chicago. Something that stuck out was the number of things they solved and situations they brought clarity to through involved conversations. We are used to a culture of meetings. People show up and listen to others talk, and everyone walks away without solving much. As a leader, don’t sit at a table with people who don’t want to be there. Be strategic and get the people who care about the topic in the ..read more
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The Basics of Hospitality
Creating Disney Magic
by Lee Cockerell
2M ago
Today, Jody and I look at the inner workings of the hospitality industry and what we can learn from it regardless the industry you are in. I worked in hospitality for many years. Much of what I learned during my time as a General Manager of a hotel chain formed the foundation for how I approach customer service. It is important to gather facts and information. There are different types of customers, and each type has different needs. Get on the ground and figure out what they are looking for. Build a list of what your customers need before they have a chance to ask for it. Your customers and e ..read more
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Understanding a Situation from Every Angle
Creating Disney Magic
by Lee Cockerell
2M ago
Today, Jody and I are unpacking how you can understand a situation from every angle. It is easy to be emotionally triggered, but as a leader, you must deal with every situation with professionalism and respect. Our biases can lead us to jump to conclusions, especially if it involves someone we respect or enjoy being around. No matter the parties involved, you need to be a detective and check it out; it affects other people. If you have any doubt, especially about someone, it’s best to bring it up so they can clear it up. You may not be aware you have a bias, but everyone does. Be bold enough t ..read more
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How to Stand Out When You are Understaffed
Creating Disney Magic
by Lee Cockerell
3M ago
Today, Jody and I are tackling the question of Matthew Miller. Many places are understaffed, so how can employees make the best of a bad situation in their work environment? Be the light where you work. A strong employee becomes synonymous with a company for customers. You can represent your business. You may have to dig deep during times of stress, but your commitment will show through. Focus on a great product. Make it a point to acknowledge the customer. For a customer, there is nothing worse than having an issue and people acting like there is nothing wrong. Don’t stay silent. Find what yo ..read more
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Don't Make Your Problem Someone Else's Problem
Creating Disney Magic
by Lee Cockerell
3M ago
After our most recent Creating Magic Mastermind, Jody and I are recording live from my favorite coffee shop, Coffee for the Soul. One of the conversations to surface during the mastermind was the importance of not making your bad day someone else’s bad day. We have all had bad days. It is human nature to want to pass that bad on, either by talking about it or reacting and our actions causing someone else’s day to be bad. Bad days are going to happen. What can we do to make sure it doesn’t spread? Don’t talk about what is wrong with people who can’t help. You can discuss it in the context of fi ..read more
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Does a Leader Motivate or Inspire?
Creating Disney Magic
by Lee Cockerell
3M ago
Today Jody and I are discussing the difference between motivating or inspiring as a leader. There is a difference, and it impacts the culture of your business. There is a fine line between motivation and inspiration. It is not a leader's job to motivate people. A good leader hires motivated people. Then it is the leader's job to inspire them. That is done on many different levels. The best leaders create an environment that inspires people to do their best and stay engaged. Motivated people will do a great job because they are passionate about and inspired by what they do. As a leader, you cre ..read more
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