With the surge in scamming targeted at the hospitality industry, let’s take a look at the how the industry is getting affected by these scams and how properties can avoid it. The hotel operations are highly dependable on technology nowadays with multiple technological products playing their part individually and collectively to ensure the seamless operations of a property. While providing ease of operations these fragmented components also tend to have certain loopholes that may be exploited by criminals to gain access to hotel systems and database. This makes cyber security a high priority in ..read more

The operations of hospitality are embedded deeply with modern technologies. Whether it is guest services, daily operations or revenue management, every segment of business in hotels is utilizing technology. Such is the impact of technology that we may find it impossible to imagine hotels without technology. The combined operation of any property is possible due to various technological products working in synchronization with each other. While it is an amazing feat it also makes hotel cyber security susceptible to vulnerabilities, as many of those components are being managed by different vend ..read more

The hospitality industry is becoming increasingly reliant on technology to enhance the guest experience and improve operations. However, as the use of technology continues to grow, so does the threat of cyber-attacks. With sensitive information such as credit card details, personal identification numbers, and guest addresses at stake, the hospitality industry is a prime target for cyber criminals. In recent years the cyber-attacks in the industry have grown drastically, here is a look at some of the major cyber attacks the hotels have faced regularly: DATA BREACHES: Data breaches are one of th ..read more

The year 2022 turned out to be a great year for the hospitality industry. The return of business travel meant that the business of hotels started returning to the 2019 levels. This year is also predicted to witness a growth in business for the hotels and that success is to be predicated upon technology as has been the case since pandemic. With technology becoming the focal point of guest experience, hotel technology providers have the task to keep providing the hospitality industry with technologies to improve their performance. Here are the top trends in hospitality technology that will be th ..read more

The holiday season is here, and that means the hospitality industry’s most busy season has started. More and more people seem to be spending Christmas and New Year’s at a hotel because it may be a great opportunity to rest, eat good food, and have fun. This is predicted to be the busiest holiday season in the last two years, ,meaning that hotels will have to stretch their resources to a maximum to be able to cater to the influx of guests in this season. Staffing shortages will be a major problem for the hotels in this season as hospitality industry has been suffering from labor shortages since ..read more

Guest Experience is the most important aspect of the hospitality industry. Hotels direct most of their resources towards improving guest services and strive to maintain that level of service in this highly competitive industry. With the surge in use of technology in hospitality industry combined with the fact that guests are expecting more technology from hotels day by day, technology has become the core of guest experience. Hotels strive to provide an environment that reminds guests of their homes when they are staying with the property, and since majority of households have at least a couple ..read more

Hospitality industry revolves around providing the best service and experience to its guests; hence it is fair to assume that guest centricity is embedded in the core of the hospitality industry. However, when overwhelmed with the challenges, some hoteliers may lose the sight of that. Therefore, it is imperative that hoteliers should remind themselves of the most important tenet of the hospitality industry. WHAT IS GUEST CENTRICITY Guest centricity or customer centricity can be best understood by Peter Ducker’s explanation of the concept in his book “ The Practice of Management”, he writes: “I ..read more

In our latest “Influencer in the spotlight” segment, we are joined by one of hospitality’s finest professional. Safet Dokara, Director of Operations at Valencia Hotel Group, discusses his professional insights, opinions, and views on current technology trends in the hospitality industry. Safet discusses his personal and professional journey, from arriving in USA without knowing any english to working in the kitchens and ultimately rising to Director of Operations of a major Hotel chain. Advanced Hospitality Technologies: Safet Dokara, the Director of Operations at Valencia Hotel Group I am ver ..read more

Hospitality industry is a customer centric industry, conversely the performance of the hotel is directly dependent upon the guest experience and satisfaction. But there are a lot of factors that increase guest satisfaction, and hotels need to work on each of those factors. Technology is an integral part of our everyday lives and is a key element in improving it. Similarly, technology is helping revolutionize the hospitality industry as well. Hotel operations consists of many moving parts and in order for a hotel to work effectively all the parts have to work well together like a well-oiled mac ..read more

In our latest “Influencer in the spotlight” segment, we interview one of hospitality’s finest Leader. Tobias Ragge, CEO at HRS Group, discusses his professional insights, opinions, and views on current trends in the hospitality industry.  We are privileged to have had the opportunity to engage Tobias for an exclusive interview. Tobias discusses with us his professional opinion on hospitality technology, and his personal journey in the industry. Aside from spearheading HRS, a company with rich history founded in 1972, he loves to spend his time with his son. He is a football enthusiast and ..read more