What is PCI? PCI stands for Payment Card Industry, and it refers to a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. The Payment Card Industry Data Security Standard (PCI DSS) was developed to protect cardholder data and prevent fraud and breaches. The current and latest standard of PCI is called PCI DSS 4.0. Which Industries require PCI Compliance: PCI 4.0 can apply to various industries and organizations that handle payment card transactions and store, process, or transmit cardhol ..read more

In the dynamic and competitive hospitality industry, the success of a new build hotel heavily relies on effective vendor management. Vendor management is a crucial aspect that encompasses the strategic selection, coordination, and oversight of the various suppliers and service providers involved in the hotel’s construction and operational phases. By implementing a robust vendor management strategy, hoteliers can ensure timely project completion, cost-effectiveness, and a seamless transition into operations, ultimately enhancing the guest experience and profitability. Vendor Identification and ..read more

In today’s rapidly evolving digital landscape, the hospitality industry faces the challenge of maintaining efficient and sustainable IT infrastructures. As technology continues to play a pivotal role in enhancing guest experiences and streamlining operations, it is crucial for hoteliers and hospitality professionals to adopt sustainable IT practices that not only drive business growth but also contribute to environmental sustainability. At the heart of every modern hotel operation lies its IT infrastructure, encompassing a vast array of systems and devices essential for guest services, reserva ..read more

In the ever-evolving digital landscape, hospitality organizations face the critical challenge of safeguarding their networks against cyber threats while ensuring a seamless guest experience. Maintaining a secure network is paramount, as it not only protects sensitive guest information but also preserves the operational integrity of the organization. This blog post outlines key security measures that hospitality businesses can implement to fortify their network infrastructure and mitigate cybersecurity risks. 1. Firewalls and Intrusion Detection/Prevention Systems (IDS/IPS): Deploying firewalls ..read more

Introduction Cloud technology refers to the delivery of computing services such as servers, storage, databases, networking, software, analytics, and intelligence over the Internet. Similarly, Cloud Technology for Hospitality encompasses the myriad ways that cloud-based solutions can benefit hotels, resorts, casinos, restaurants, and other hospitality businesses. Cloud computing enables hospitality companies to access applications and data from anywhere at any time. Instead of having to maintain costly on-premises IT infrastructure, companies can leverage the resources of cloud providers to dep ..read more

Introduction Technology infrastructure has become essential for hotels to operate efficiently and provide high-quality guest experiences. However, many hotels still rely on legacy systems that are inflexible and unable to scale. This prevents hotels from adapting quickly to changes in guest needs and business conditions. Having a scalable technology infrastructure is critical for hotels today. Scalable technology infrastructure allows hotels to easily expand or optimize their systems as needed. With scalable infrastructure, hotels can add new software, increase bandwidth, or integrate with thi ..read more

In the hospitality industry, ensuring the security of payment processing service is paramount. With the rise of digital transactions and the increasing sophistication of cyber threats, hotels, restaurants, and other establishments must implement robust safety measures to protect both their customers’ sensitive financial information and their own reputations. In this blog post, we’ll explore essential safety measures that hospitality businesses can take to safeguard their payment processing service environments. Implement Secure Payment Gateways One of the first steps in ensuring the safety of ..read more

Introduction Technology has become an integral part of the hospitality industry, playing a crucial role in elevating the guest experience and streamlining operations. For new hotels under construction, investing in the right technology infrastructure during the build is essential to create a future-ready property. With the latest innovations in hotel construction, owners can integrate smart tech capabilities into the core design and layout. When planning a new hotel build or hotel remodeling, technology must be a key consideration across all departments – from guest rooms to back office. By ta ..read more

Introduction The hotel room experience is being reimagined with the introduction of Hilton’s new “Connected Rooms” technology. This transformative room concept aims to enhance the guest experience by integrating personalization and high-tech control into every step along the way. Connected Room is part of Hilton’s efforts to provide a more personalized and seamless experience for guests through the use of technology. However, it’s important to note that specific details about Connected Room may evolve over time, with new features or changes being implemented constantly. Generally, the use of C ..read more

Introduction The hospitality industry thrives on the human connection and customer experience. However, technology plays an increasingly crucial role in enhancing convenience, personalization, automation and more for hotel guests and staff. When leveraged correctly, hotel technology modernizes processes to reduce costs and drive revenue. However, many owners and operators struggle with effectively implementing new systems. Without proper planning, training and consideration of the human element, technology upgrades frequently fail to deliver projected ROI leading to guest and staff frustration ..read more