Do you want to learn more about how you can capture emails from potential guests? Download our guide, “Getting Started with Hotel Data Collection and Email Capture,” to see how you can make the most of guest data.  After years of putting vacations on pause, travelers are finally ready to visit destinations both near and far. You’ve probably even seen your own friends and family posting photos of their vacations on various social media channels.  It doesn’t just feel like there’s a growing interest in travel — data shows that travel is on the rise. Research from STR that was presented ..read more

The war in Europe is affecting those way beyond the borders of Ukraine. As Skift recently reported, “Russia has slashed the supply of natural gas — which is critical for generating electricity and heat for many European businesses. Energy prices are at historic highs as countries work to boost supply. While European lawmakers promise about $280 billion in relief to businesses and consumers, the crisis appears to be outpacing the planned aid.” The energy crisis is hitting the UK and Netherlands harder than other European countries. The UK, in particular, is heavily reliant on gas to heat homes ..read more

Between 2021 and 2026, market researchers predict that artificial intelligence (AI) in the hospitality market will increase at a compound annual growth rate of 10%. That tells us AI implementation is shaping up to be a necessary commitment to the future of hospitality. When it comes to competing in terms of data analytics and customer satisfaction, investing in AI like a text messaging solution can be the first step to improving your hotel operations and preparing for what’s to come. To ease any skepticism surrounding tech adoption, we’re here to uncover the facts.  Breaking Down the Fact ..read more

What does a text messaging solution mean? First, we need to understand the context of the guest experience. For nearly half a decade now, the hotel industry has been buzzing about “authentic guest experiences.” Airbnb elevated this idea with its ability to deliver on the “Belong Anywhere” theme. This meant travelers who wanted to be insiders could engage robustly with people and culture.  But should hotels be trying to replicate an Airbnb experience? Are hotel guests really looking for authentic experiences or do they have a different set of expectations? What You Will See Here An Efficie ..read more

There’s plenty of discussion surrounding how the current market and dynamics are shaping hospitality industry trends. Everything from guest preferences to spending to demand to hotel staff matters.  But what does it all mean and what is the data telling us? We found that answer at STR’s, Hotel Data Conference 2022. We picked up 4 insights from the conference that can help you make informed, data-driven decisions for your business. Here are four key takeaways from the conference. Key hospitality industry trends and how you can apply the data to your hotel 1. Demand is still strong One of t ..read more

Increase Revenue Through Text Messaging Every quarter is the perfect opportunity to take a quick look at where you stand on your goals. Revenue targets, guest satisfaction standards, whatever your aims are, it’s time to assess and course correct to achieve measurable success with incremental revenue. Let’s focus on revenue and specifically, underutilized ways to drive incremental revenue to your hotel. First, make sure your property is communicating with your guests. This could be through a pre-arrival email or a text message. Open the dialogue for revenue generators in a natural, un-intrusive ..read more

How Today’s New Technology Can Keep You Ahead of the Competition The hospitality industry is known for constant innovation and evolution, and it has become increasingly important to stay up-to-date with the latest tech products and services. After all, the best technology not only attracts guests to your property but also ensures that each guest has a safe, enjoyable stay that leaves them excited to return and share their experience with others. This, in turn, can help you maximize bookings and drive as much revenue as possible to your property. The COVID-19 crisis proved the need for rapid ch ..read more

The long-awaited bounce back of the hospitality industry is here. Occupancy escalated to 60% in July 2021, fueling gains in total hotel revenue. As many travelers make their plans, hotels find that guests are now understandably more preoccupied with safety measures, particularly housekeeping. If you’re looking for a way to offer on-demand housekeeping services in a contactless environment with a limited staff, consider our digital concierge. What You Will See Here  Housekeeping of Yore Why Housekeeping Has Changed The Impact of the Covid-19 Pandemic on Housekeeping What’s New in Housekeep ..read more

As we watch more and more technology solutions make their way into the hospitality industry we begin to realize what used to seem futuristic. Smart rooms and VR tours have now become commonplace, including hotel digital concierges. As a matter of fact, according to Market Data Forecast, the smart hospitality market is expected to grow at a rate of 26.1%, from U.S. $10.86B in 2021 to U.S. $67.18B in 2027. If you are wondering what a digital concierge is, here’s your chance to find out! Revinate’s Ivy is an AI-powered digital concierge that texts your guests, answers questions, send exclusive of ..read more

Is your property’s reputation benchmark level set against other properties in your region? How about globally? Have you been following the same review management practices for years? Maybe you’ve spent time refining your review responses, but neglected key aspects in crafting a sustainable and data-driven strategy for your reputation management? Don’t worry we have you! We know hoteliers care about their reviews because they know their guests care about them! That’s why we analyzed guest reviews for over 147,000 hotels in over 200 countries to compile the 2021 Hotel Reputation Benchmark Report ..read more