The landscape of guest discovery could be about to undergo a fairly seismic shift with the launch of ChatGPT’s search engine, SearchGPT, yesterday. Like Google and Microsoft counterparts, this new […] The post How SearchGPT (ChatGPT’s New Search Engine) Could Transform Guest Discovery appeared first on Hotel Speak ..read more

In today’s digital age, where technology and the Internet are seamlessly integrated into our lives, it’s crucial for the hospitality industry to embrace advancements that can benefit us. One such […] The post AI Technology In Hospitality: Enhancing Guest Experience & Streamlining Operations appeared first on Hotel Speak ..read more

Hotel distribution has always been a critical aspect of the hospitality industry. Effective hotel distribution strategies enable hotels to target the right audience, optimise occupancy rates, and enhance revenue management. Hotels have worked with third parties such as airlines, travel agents, online travel agents (OTAs) and the Global Distribution System (GDS) for decades. The dynamic landscape of hotel distribution offers numerous opportunities for hotels to maximise their market presence and profitability. By leveraging a diverse array of distribution channels, hotels can tap into different ..read more

Coscetta joins in a new role that oversees the marketing, commercial and customer success teams as Mews sees significant acceleration of cloud technology  [New York, 23 July] – Mews, the industry-leading hospitality cloud, is delighted to announce the appointment of Michael Coscetta as President. Coscetta brings a wealth of experience from successful hospitality and fintech businesses, including Paxos and Compass (NYSE: COMP) to Mews. “From our first conversations with Michael, it was clear that he likes a serious challenge, and that he is the perfect fit for Mews at our next stage of gro ..read more

For decades, a hotel website has been the cornerstone of a strong online presence. It’s the digital shop front, showcasing amenities, enticing guests, and facilitating direct bookings. But with the rise of powerful online travel agents (OTAs) and voice-activated travel assistants, a question lingers: will hotels even need their own websites in the future? The short answer? Probably. But the way we think about and utilise hotel websites is due for a significant shift. Here’s why: The Power of Personalisation Gone are the days of generic hotel websites. Travellers today crave a personalised expe ..read more

Whether you accept transient or group business to your hotel is more than just a revenue management question. It’s also a risk management question. How much are you willing to risk? And what is the philosophy of the hotel, the ownership, the general manager, and other stakeholders? Do they want to take a high risk and get a high return, or do they want to minimize the risk for a more reliable income? What’s better? It depends on the market. And it depends on how you want to run your business. There are many differences between group and transient: the booking lead time, the price sensitivity ..read more

Visiting your hotel’s website has become an almost mandatory part of a traveler’s booking process. It can be the deciding factor. Taking care of your website is crucial because it’s the first interaction between you and your potential customer. Of course, it’s important to have a fast, efficient, and intuitive website. But it’s just as important to take care of its appearance as well as its technical parameters. A modern web design in line with current trends will help you convert travelers into customers and thus increase your volume of direct bookings. Here are 7 design trends for 2024 that ..read more

Email marketing is your hotel’s secret weapon in the quest for more direct bookings—a powerful tool to connect with guests, drive reservations, and build lasting relationships. But how do you cut through the online noise and captivate potential guests? Let’s explore the email marketing best practices and how Useguest’s visitor capture feature can boost your hotel’s marketing efforts and skyrocket your bookings! Email Marketing Best Practices Email marketing is not just about sending newsletters or promotional offers. It’s about creating personalised, engaging experiences that resonate with po ..read more

July 3, 2024—DerbySoft, specialists in high-performance distribution services, announced a new partnership with IDeaS, a SAS company, provider of hospitality revenue management software and services, that strategically provides operational and revenue-enhancing benefits for hotels of all types. This partnership integrates IDeaS’ G3 Revenue Management System (RMS) with Property Connector, DerbySoft’s Digital Distribution System, providing connectivity services to individual properties and small chains. G3 RMS provides DerbySoft with scientific pricing, forecasting, and rate availability decisio ..read more

[New York, New York – June 27, 2024] – The mad dash to take a summer vacation is underway, with three out of four travelers agreeing that Americans are prioritizing travel more in 2024. And when they travel, they are opting more for a highly digital, self-service experience when it comes to their hotel stays. A recent survey commissioned by Mews, the industry-leading hospitality cloud, and conducted by OnePoll found that nearly 80% of travelers would be willing to stay at a hotel with a completely automated front desk or self-service kiosk, with more than 40% of them preferring to check in via ..read more