IIR talks with Sandeep Mehta and his colleagues at Ajira.ai, about how AI has reached pioneering phase in the insurance industry, where carriers are striking out to find ways of introducing the technology to improve processes and gain new efficiencies ..read more

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LifeTech is a distinct ecosystem of startups that shares aspects of InsurTech and FinTech but features technologies that address the challenges faced by life insurance companies ..read more

One of the advantages assumed for digital insurance is the prevalence of self-service—it’s far more efficient than processes requiring human intervention, and the emerging consumer typically prefers not to interact with another human. However, there are parts of the life insurance customer experience when a prospect or policyholder may want human interaction, for example, for specific advice about the workings of a complex product, of for any service transaction where purely digital resources don’t get the job done. Insurance Innovation Reporter talks with Paya Schlass, Customer Success Expert ..read more

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IIR talks with The Co-operators’ CEO Rob Wesseling and Slice Labs’ CEO Tim Attia about the insurer’s on-demand homeshare product innovation ..read more

Developing a compelling customer experience has become a top priority for carriers, who know that insurance has become one product among many, from the perspective of consumers. That being the case, insurers are striving to create a competitive digital customer experience—from the new business process through policy maintenance, claims, and renewal. In this podcast, Anthony O’Donnell, Executive Editor, Insurance Innovation Reporter, asks Liza Smith, Senior Vice President – Sales, Marketing & Consulting, OneShield Software, how customer expectations are driving an imperative for insure ..read more

by Teri Ryan Parody of All About That Bass by Meghan Trainor ..read more

IIR talks with Sandeep Mehta and his colleagues at Ajira.ai, about how AI has reached pioneering phase in the insurance industry, where carriers are striking out to find ways of introducing the technology to improve processes and gain new efficiencies ..read more