The Ideas Distillery Blog
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The Ideas Distillery works directly with all types of organisations who want to improve their management systems to ISO and OHSAS standards.
The Ideas Distillery Blog
3M ago
Once your processes are determined, and their sequence is documented, you should identify the risks and opportunities associated with these processes. In order to realise the benefits associated with the identified risks and opportunities, subsequent changes to the management system may be needed. These changes could relate to any aspect of any process, such as its inputs, resources, suppliers, personnel, activities, controls, measurements, and outputs.
Changes are intended to be beneficial but they need to be carried out when determined by your organisation as relevant and achievable. In ad ..read more
The Ideas Distillery Blog
5M ago
Your organisation must undertake planning in order to determine how its management system objectives will be achieved. This planning includes determining the work required in order for the organisation to realise its objectives - you should look for evidence that effective planning is taking place to support the achievement of your organisation’s objectives.
Additionally, your organisation must determine how it will evaluate the work done, including the use of indicators, and whenever possible, to integrate these planned actions into its business processes. The use of indicators needs to be ..read more
The Ideas Distillery Blog
6M ago
An effectively implemented management system aligns the policy with strategic and management system objectives and provides the framework upon which to translate these objectives into functional targets.
Establish and maintain documented quality objectives and targets at each relevant function and level within the organisation. The objectives and targets establish an important link between the policies and the management programmes. The objectives and targets must be consistent with the policies, including the commitment to, for example in the case of ISO 14001, prevention of pollution and c ..read more
The Ideas Distillery Blog
7M ago
The objective of Risk Treatment and Risk Mitigation is to identify how your identified risks will be treated. Risk treatment involves identifying the options for treating each risk, evaluating those options, assigning accountability (for Very High, High and Moderate residual risks) and taking relevant action.
For each risk, the risk owner must establish an appropriate level of treatment. Control measures in addition to those already existing may be needed to achieve this level of mitigation. Accountable managers should engage with risk owners to develop a satisfactory response for each risk ..read more
The Ideas Distillery Blog
8M ago
Understanding the risks and managing them appropriately will enhance your organisation’s ability to make better decisions, safeguard assets, and enhance your ability to provide products and services and to achieve your mission and goals.
By considering risk throughout your organisation the likelihood of achieving stated objectives is improved, output is more consistent and customers can be confident that they will receive the expected product and/or service. Risk-based thinking therefore helps to:
Improve customer confidence and satisfaction;
Assure consistency of quality of go ..read more
The Ideas Distillery Blog
9M ago
Risk identification should be carried out with the full involvement of the relevant parties to ensure the relevant perspectives and expertise should be represented (e.g. appropriately qualified representatives from various functions, contractors, stakeholders, suppliers and specialists as appropriate).
Risk and opportunity identification is a critical activity at both a strategic and operational level. It needs to include all significant sources of risk, including those beyond our organisation’s control. If a risk, threat, or opportunity is not identified, there can be no strategy to address ..read more
The Ideas Distillery Blog
10M ago
Throughout ISO management systems, there is a reliance addressing your organisation's risks and opportunities. These should be relevant to the context of your organisation as well as any interested parties.
You should ensure that your organisation has applied a risk identification methodology consistently and effectively. This is very important and at the heart of all four of our ISO standards which all take a risk-based approach. Indeed, in ISO 9001 alone, reference to risk-based thinking is present in all of the following clauses:
Determine and address risks (Clause 4.4.1);
Promote risk ..read more
The Ideas Distillery Blog
1y ago
When implementing an ISO management system, you should check whether your quality, environmental, health & safety and/or information security policies have been communicated and understood throughout your organisation. The policies must also be available to any relevant interested parties.
If the personnel interviewed do not know what their measurable objectives are and/or do not know what the organisational objectives are that they have a direct impact upon, then you might need to evaluate the communication of your policies and objectives.
Inferred awareness through knowledge of proced ..read more
The Ideas Distillery Blog
1y ago
ISO 9001:2015 requires your organisation’s quality policy to be appropriate to both its purpose and context. This means that once your organisation has determined its context and the relevant requirements of its interested parties, Top Management must review the quality policy in light of that information.
You should review your organisation’s existing quality policy to determine whether it is appropriate to the context of the organisation and its purpose, that there is a commitment to continually improving the quality management system, and the quality objectives are consistent with the qua ..read more
The Ideas Distillery Blog
1y ago
Customer focus involves determining customer requirements and ensuring that processes exist to meet the requirements and achieve customer satisfaction. Enhance customer satisfaction by ensuring that customer requirements are identified.
The principal message that Top Management must convey is that the objective of the business is to satisfy your customers by ensuring a process exists to achieve the following:
Identifying customer requirements;
Meeting customer requirements;
Enhancing customer satisfaction.
When auditing customer focus, you should assess whether customer satisfaction is a ..read more