Get ready to see your FedEx and UPS bills increase. The carriers are adding 82 new delivery area surcharge zip codes to the existing Delivery Area Surcharge list this April 2024. The surcharge will take effect on April 8, 2024, for UPS deliveries and April 15, 2024, for FedEx deliveries. The delivery area surcharges range from $3.95 to $5.85, depending on the service and delivery location.  FedEx and UPS already have a DAS in place in numerous ZIP codes across the country, but the additions will particularly sting shippers, given the dense urban areas they cover. The 82 ZIP codes impact a ..read more

Shipping delays are never fun, but they don’t have to spell doom for your business. Fortunately, the correct shipping delay email template can reassure customers and maintain brand loyalty. Reassurance can prevent profit loss and order cancellations. Estimated reading time: 6 minutes Being hit with shipping delays is every company’s worst nightmare, and many panic. Panic often leads to premature refunding or ignoring customers on the details about their order. Lowering your level of communication or transparency is never the best route for business. Therefore, we want to provide shipping delay ..read more

Expecting a delivery from UPS but missed it? Did you receive a UPS delivery notice on your door? Don’t worry. You can still get your package by tracking it and requesting UPS to release it. UPS will deliver your package for free up to three attempts before sending it back to the sender as undeliverable. This article will reveal the exact steps to get your missed UPS package fast and easily. The UPS delivery notice your driver left can help guide you in the right direction to getting your package where it needs to go. Track Your PackageTracking the package is the easiest way to know where your ..read more

Here’s a quick tip: Be Sure the Driver Scans Every Package when they pick up your packages. Instruct the driver to scan every package and then the UPS end-of-day report slip. This will reduce risk on your part and may save you money in the long run. How? Read on … The UPS driver often loads your packages onto their truck and continues on their route. Never even scanning the UPS End of Day. This saves some time, but what are the side effects? There are many risks, and you, the shipper, will all bear them. What is a UPS Origin Scan? A UPS origin scan is an event in the tracking process of a pack ..read more

Dimensional (DIM) weight pricing is the carriers’ way of encouraging parcel shippers to optimize box sizes. This discourages wasted space inside the boxes, which destroys room in their trucks. The package’s DIM weight replaces the billable weight if it’s higher than the physical weight. Standard FedEx DIM weight calculation, the DIM weight divisor is 139 for ground and express domestic shipping and international shipments. Estimated reading time: 3 minutes What is Dimensional Weight? All shippers must now think about FedEx’s dimensional weight. Ultimately, this negatively affects e-commerce bu ..read more

Hardly a day goes by that I do not log into my Amazon Prime account to place an order or research prices. I turn to Amazon Prime for everyday items, gifts, and special purchases. For $139/year, I get free 2-day shipping and free video/music streaming; I use everything they offer. Does Amazon Give Refunds? I recently purchased an item and received an update from Amazon informing me that my package was delayed and, thus, I would receive it after the promised time. Since we are in the business of auditing UPS and FedEx packages, if I had paid the carriers directly for that package, I know I would ..read more

FedEx demand surcharges were traditionally only implemented during seasons with high shipping volumes. Unfortunately, FedEx demand surcharges are being applied on a year-round basis. The COVID-19 pandemic continues to reshape transportation all across the world. FedEx has kept commerce moving and delivered shipments throughout this trying time. Since we are entering another holiday peak season, FedEx expects extended high demand for capacity and increased operating expenses. Additionally, FedEx expects the swell in residential volume to transfer into 2024. These adjustments are significant and ..read more

The SHOT Show is an annual tradeshow currently held every January in the Venetian Expo (formerly the Sands Expo) and Caesar’s Forum in Las Vegas, Nevada. SHOT represents Shooting, Hunting, and Outdoor Tradeshow. Attendance is restricted to members of the shooting, hunting, and outdoor trade industry, including commercial buyers, military, and law enforcement. The show is not open to the general public. In 2024, the event will take place from January 23rd to the 26th. The National Shooting Sports Foundation owns the show. Currently, it is the 19th largest tradeshow in the US, with ove ..read more

A FedEx invalid account fee applies if the shipper does not provide a valid or accurate FedEx account or credit card number for the selected billing option. For FedEx Ground, this includes requests to bill accounts that do not have a U.S. or Canadian billing address. This FedEx missing or invalid account surcharge can apply to all FedEx service levels. FedEx Missing or Invalid Account Number Cost 2024: $22.50 2023: $21.00 FedEx will assess this special handling fee when no account number appears on the airbill or when an incomplete, inaccurate, or invalid account number appears on the airb ..read more

Here are FedEx 2023 Holiday money-back guarantee details every business should know! During the 2023 holiday shipping season, FedEx will temporarily extend delivery commitment times for the money-back guarantee for certain dates. Other than the dates listed below, each and every ground, home delivery, and express FedEx package is guaranteed to arrive on time, or it’s free. FedEx Express Exceptions FedEx Express and Express Freight, scheduled for delivery from Monday, December 18 through December 24, 2023, will not be eligible for a Money-Back Guarantee if delivered by the end of the day on the ..read more