Regulations and Compliance in the Telecommunications Industry
Bicom Systems Blog
by Bicom Systems Team
3d ago
The telecommunications industry in the United States is regulated by the Federal Communications Commission (FCC) to ensure ethical practices and fair competition.  Understanding all the different regulations can be overwhelming and confusing, so in this blog post we will break down a few of the major telecom regulations in the United States. Why Compliance is Important for Telecom Vendors Avoiding Consequences and Fines One of the most obvious reasons to prioritize compliance with government regulations is to avoid the consequences of noncompliance. The FCC charges hefty fees to companies ..read more
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Integrating UCaaS to Create a Contact Center Powerhouse
Bicom Systems Blog
by Bicom Systems Team
3d ago
Tasked with managing inbound and outbound communications, Contact Centers have evolved to adapt to new technologies and expectations on the market.  With those changes come new challenges: Too much technology, while useful, leads to a steeper learning curve and an overwhelming number of apps and tools to balance. Higher customer expectations than ever before due to desires for instant gratification and less tolerance for waiting or human error. The ongoing labor shortage means teams are spread too thin, leading to burnout and a lack of motivation. As a communications service provider, y ..read more
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More Than a Switch: How to Change Vendors Without Disrupting Your Business
Bicom Systems Blog
by Bicom Systems Team
1w ago
As you pursue innovation and growth for your business in a rapidly changing industry, switching telephony vendors may become an inevitable, though cumbersome, task on your checklist. Perhaps you started with a low-cost or free provider that simply cannot support the level of growth you desire. Perhaps your existing provider is lacking in features, innovation, or support. Or perhaps the solution powering your business is set to terminate its service, as is the case of Mitel’s MiCloud. MiCloud Business is set to expire on June 30 of this year – just two months away. Whether you are switching fro ..read more
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6 UCaaS Features That Enhance Productivity In The Workplace
Bicom Systems Blog
by Bicom Systems Team
1w ago
The goal of unified communications is to create a more cohesive workplace environment where teams can communicate within the team itself, and with one another with little to no miscommunication present. In order to achieve this, UC platforms have evolved over the years, perfecting their tools to be easy to use and modernizing available communication channels to ensure a seamless transfer of information. However, those are not the only goals a business strives for when looking into a UCaaS solution. There is the monetary aspect too, sure, allowing them to save up on overhead costs in comparison ..read more
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Enhance Customer-Centricity with Cross-Department Omnichannel Analytics
Bicom Systems Blog
by Bicom Systems Team
1w ago
Omnichannel Analytics 101 If you are selling any type of communications solution in 2024, you have probably heard of omnichannel. More than a buzzword, omnichannel is one of the key elements to taking your solution into a future that will continue to focus more and more on customer and employee experiences. What is Omnichannel? Omnichannel combines several modes of communication, like voice, SMS, live chat, social media, and more, into one seamless solution. This allows buyers and customers to contact businesses in more convenient ways and empowers businesses to deliver a more personalized cus ..read more
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The Future of Voice: Ensuring Relevance in a Shifting Landscape
Bicom Systems Blog
by Bicom Systems Team
1w ago
Voice is one of the oldest modes of communication, dating back to the invention of the telephone in 1875. Prior to that, long-distance communication would have to be done via snail mail or perhaps telegraph, but the emergence of voice telephone calls changed the communication landscape forever. Voice communication preserves emotional nuances and tones that are lost in written text and is still arguably the fastest form of communication in terms of response time. There is no denying that technology has advanced and newer modes of communication have their own array of advantages and benefits. He ..read more
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The Importance Of SIP Security: sipPROT And Data Safety
Bicom Systems Blog
by Bicom Systems Team
3w ago
SIP, also known as the Session Initiation Protocol is a protocol that is essential in establishing online communication via internet telephony. Due to its core nature in these processes, it is a juicy target for hackers and other malicious actors who may seek to hijack it in order to gain valuable data, disrupt communication services or similarly malignant goals. This is why many businesses seek to invest in various security measures that can shore up their defenses against these perpetrators and repel them from future attacks. We here at Bicom Systems have had these issues on our radar for qu ..read more
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Bicom Platform: The Ultimate Team Collaboration Asset
Bicom Systems Blog
by Bicom Systems Team
1M ago
An integral part of a communications platform is how well it connects people. For this to happen, it needs to have the right tools and features that facilitate clear lines of communication and enable team collaboration with minimal hiccups. These are some of the core tenets that the Bicom Systems communications platform is based on and ones we strive to improve on with every release to make these core processes as seamless as they can be for each and every user. Let us see just how the Bicom Systems platform manages this across its entire suite of available products. Instant Team Communication ..read more
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6 Ways CCaaS Enhances Productivity
Bicom Systems Blog
by Bicom Systems Team
1M ago
When you hear “Call Center” you may picture a row of desks or cubicles with agents holding telephones. While this was the standard in the past, the landscape of contact centers has evolved significantly in recent years as modern technologies emerge that make contact centers more efficient and productive. What is CCaaS? Today, businesses like those of your customers are discovering the power of Contact Center as a Service (CCaaS), a cloud-based alternative that enhances customer interactions for any business or organization with external communication needs. CCaaS utilizes cutting-edge technolo ..read more
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PSA: The Elimination Of Third-Party LSAs Access To Google Accounts And Sync
Bicom Systems Blog
by Bicom Systems Team
1M ago
Due to Google’s continuous efforts in combating account theft and security breaches in general, we are going to be seeing a few new changes starting September 2024. The change in question is the sunsetting of simple password authentication and LSA and replacing it with the OAuth framework. This will affect a few features in the Bicom Product Suite, namely the email2fax and the Google Cloud Storage archiving feature. But, do not worry as our teams have devised a solution to this change and Google was gracious enough to give us all plenty of time to make the change happen. So, let us see what it ..read more
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