Entering a strong and stable partnership is crucial for anyone entering into the telecommunications industry, be it from the side of the service provider or the partner. Given the ever-changing landscape that the industry is presented with from the continued innovation and experimentation attempts that come from trying to incorporate new technologies into the fold, it can be difficult trying to find an SP that can cater to the needs of all your customers while ensuring a fair deal for yourself as well. Service providers that grasp the reins of new innovations quickly are sure to have the advan ..read more

With a growing focus on improving the customer experience, communications businesses need a way to manage and parse all of their customer data. This is the role of a CRM (Customer Relationship Management) system, to aggregate every customer interaction and generate customer profiles for what the average customer is interested in, giving much needed direction for businesses to develop toward. Not only that, but it also ends up being a massive source of cost savings for the telecom companies that use them and it helps streamline communications between both employee and customer, allowing for a m ..read more

Convenience is an important part of modern business. After all, its landscape constantly shifts and only those who can adapt on the fly and adjust when needed are able to come out on top. Long gone are the days of reliance on specific hardware to be able to support a specific software setup as most modern service providers have shifted to being more hardware agnostic, expanding the freedom of choice for their customers. We do say most, as some still opt to chain the capabilities of their product suite to specific hardware, usually for greater profit while only providing inconvenience for the c ..read more

While the field of communications can be both an interesting and lucrative business endeavor, it is also an oversaturated market. This severely minimizes the chance of breaking through the vast sea of competitors, at least without significant investment, even for those with existing clients who are looking to expand their comms service offering. But, not everyone has the capital handy to do so, which is why they turn to partnering with existing service providers in order to establish a safe footing in the industry, a foundation for the future. Even with that in mind, the level of service diffe ..read more

Aesthetics in the telecommunications world play a surprisingly significant role. Visually appealing design can greatly influence users’ emotions while using telco software or applications. A detailed User Interface (UI) enables seamless and easy human-computer communication through various visual elements (colors, buttons, menus, texts).  However, UI simply loses all meaning without the User Experience (UX), which is the way users perceive everything they see and interact with. Importance of UI and UX, often referred to collectively under the umbrella term product design, applies to commu ..read more

We all know how important job satisfaction is. It primarily comes from good infrastructure, but also from a general mastery of equipment, whether it’s hardware or software.  And for UCaaS, as well as CCaaS, knowledge of its tools and features contributes greatly to personal satisfaction and business growth.  Achieving this, one might assume, is usually tied to effective and meticulous training sessions. UCaaS and CCaaS Dependence on Training Due to their people-centric nature, both UCaaS and CCaaS heavily rely on targeted training sessions. If training isn’t emphasized enough, employ ..read more

Solid support is vital to successfully selling a communications solution. So you are looking for a communications vendor.  Whether you are an entrepreneur looking to get started, an established communications provider seeking a better option to support your growth, or a different kind of solutions provider wanting to branch into communications, our biggest piece of advice to you is this: Find a vendor that will be your partner. That partnership will play many roles throughout your growth journey, but one of the most important ones is via technical support. No technology is free from iss ..read more

Contact centers (CCs) serve as a dynamic bridge between businesses and their customers. First impressions, often shaped by using vendors’ technologies, are critical and can lead to loyalty or push customers away.  Providing consistently good service is imperative. However, modern CCs and their users, like many businesses, still encounter obstacles that can significantly affect their performance. One key development reshaping the CC landscape is Contact Centers as a Service (CCaaS). This model, offered by vendors, brings new possibilities, but also presents fresh challenges. CCaaS — Nucleu ..read more

The pandemic period revealed all the benefits of working from home. Several years later, those benefits are still evident. More and more companies are choosing a hybrid work model, where employees work partly remotely and partly from the office. Although this has its advantages, it also presents practical complexities in managing workforce dispersed across multiple locations.  That’s why every company should rethink its approach to team communication and aim for a more inclusive and collaborative approach. Hybrid Work Dynamics The alleviation of commuting and improved work-life balance ar ..read more

Omnichannel solutions are becoming the norm for customer communications. A framework that opens and unifies varying modes of communication, omnichannel has taken the industry by storm. In fact, the number of companies investing in omnichannel solutions has grown from 20% to more than 80% since 2020 (PwC). With its varied features and benefits, like enhancing the customer experience, increasing productivity, and supporting operational efficiency, it is easy to see why omnichannel is so popular.  One of the biggest selling points is that omnichannel is good for all parts of a company or o ..read more