Face it, the landline phone system you’ve been using at the office has to go. Sure, the legendary office administrator at the front desk has kept the seams from showing when customers call, messages come in and coordination has to click. But, why are they wasting time coddling equipment that was cutting-edge 50 years ago ..read more

Juggling client calls, meetings, paperwork, and research can make for a hectic day at the office. Add to that the fact that many attorneys are working 60 and 70-hour work weeks and law offices may find themselves delivering a less-than-ideal client experience: calls get missed, points of contact get overlooked and clients feel neglected – or worse ..read more

Thank you for calling. Please hold. This may be the single deadliest phrase muttered into phones in offices across America. VoIP for call centers can add some much-needed stress relief for busy, phone-reliant offices. Combine that tech advantage with some call floor strategy and you’ve got a recipe to avoid the customer-repelling phrase: “Sorry for the hold, how can I help you ..read more

It’s 6 a.m., you’ve just rolled out of bed, and 25 emails are staring up at you from your phone. By the time you’ve started eating breakfast, you know clients are calling into the office with urgent issues and a need to move cases forward. VoIP solutions take that daily mayhem and create a level of order that outdated telephone service could never hope to achieve ..read more

Have you ever wondered why almost 40% of small businesses have ended their relationship with phone line providers to switch to a business VoIP provider? You might be surprised to hear it’s not just about the cost savings. From better customer experiences for your clients to a perfect fit for the modern workforce, dive in to discover the secrets behind the popularity and quality of VoIP provider service.    Customers Can Feel the Difference – And So Does Your Bottom Line One secret behind the powerhouse of business-grade VoIP services is an immediate upgrade to customer rel ..read more

Reaching the year-over-year growth that is the hallmark of a healthy business can put more than a few grey hairs on your head. That’s why we encourage call centers looking for cost savings and performance improvements to track the yearly contract expirations on their telecom contracts and seriously consider a VoIP solution ..read more

As physicians have begun to opt for their own physician-owned practices, time and operating expenses have come to the forefront of the conversation. Not only that, but from diagnosing and treating patients to dictation and documentation, making the most of your front and back office means keeping everything running smoothly and keeping the flow of patients uninhibited ..read more

Keeping your office on a slim budget while keeping agents armed with the channels and flexibility they need keeps insurance offices on their toes. Whether it’s freeing up extra cash and manpower or ensuring client contact and leads never go ignored, a VoIP solution can make it happen ..read more

The source of your dead phone lines can be numerous. From PBX systems that need new firmware to bad wiring and downed lines from the latest big storm, old school phone systems are a gremlin’s handcart full of phone mischief ..read more

When you’re setting up a new office or enterprise location or just upgrading from an old business phone system, checking out the hottest cutting-edge packages can feel like shopping for a new car. Amazing – but honestly, it’s kind of a chore ..read more