The Advantages of a Managed Private Cloud vs. UCaaS Solutions
VOIP Networks Blog
by Kaitlyn Cote
21h ago
When people talk about the cloud, the image is of something vague “up there” that everyone shares and uses. And that can be true. (Not really the “up there” part; clouds run on servers located in data centers here on Earth.) Organizations can have their very own private cloud that only they can access, and they can be 100% responsible for managing their cloud, how it works, and who has access to it, However, private clouds also require providing and supporting the necessary infrastructure, including hardware, software, and carrier services infrastructure. If you’re looking for a cloud-based co ..read more
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Cloud9 Infrastructure: All the Mitel MiVB Support You Need—or Want
VOIP Networks Blog
by Kaitlyn Cote
1d ago
Mitel and the MiVoice Business (MiVB) platform have long been industry leaders. But not everyone has the technical capability or bandwidth to support that Mitel technology. The good news is that Cloud9 Infrastructure has the expertise to provide remote programming and remote on-going support services for the Mitel MiVB suite of applications and can offer such service to you. It’s as seamless as seamless gets. A Strategic Partner. Period. It’s important to know upfront that Cloud9 Infrastructure is your strategic partner, working for you. Cloud9 Infrastructure will never compete for your custom ..read more
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Why Choose a Hybrid Cloud?
VOIP Networks Blog
by Kaitlyn Cote
1M ago
The benefits of a cloud-based system are many: it’s flexible, can be accessed from almost anywhere, and adding capabilities and integrating the system with other software is relatively easy. The benefits of an on-premises system are also many: easy to manage and monitor while leveraging the existing investment in on-site equipment. And it’s very secure. For an organization with an on-premises system, the decision to move to the cloud can be a difficult one—but it doesn’t have to be. A hybrid system that uses Mitel equipment and the Cloud9 private managed cloud platform makes it easy to combine ..read more
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Take Advantage of Speech-to-Text, Simplified
VOIP Networks Blog
by Puja Das
1M ago
Is voicemail dead? An increasing number of people wish it was. Many people won’t even check a voicemail that comes from an unknown number. Those who do are forced to sit through what may be a long message or wait until they’re in a quiet, uninterrupted space so they can listen. Information left by a client in a voicemail must be manually added to their records, which further slows the process and introduces the possibility of errors or incorrect information. The solution? Speech-to-text. Integrated Speech-to-Text VOIP Networks can offer speech-to-text that integrates with your Cloud9 private m ..read more
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Migrating to Cloud9 Infrastructure: ‘A Phenomenal Experience’
VOIP Networks Blog
by Puja Das
1M ago
Towner Communications Systems (TCS) of Jefferson City, Mo., has been a long-time Mitel dealer for decades, almost exclusively offering Mitel solutions to customers. When Mitel Flex was released, the company embraced the new platform so successfully that it was named MiCloud Flex Partner of the Year 2021. TCS knew Mitel Flex, coupled with Mitel hardware, provided a seamless, robust, secure, scalable experience for clients. When Mitel announced that it would no longer provide the Infrastructure as a Service (IaaS) portion of the MiVoice Business (MiVB) Flex offering, the firm had to pivot. The c ..read more
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Don’t Miss the June 30 Deadline to Migrate from MiVCR (OAISYS)
VOIP Networks Blog
by tarink
1M ago
When Mitel announced the end of life (EOL) for MiVoice Call Recording (MiVCR) (formerly OAISYS), channel partners knew they needed to think about migrating their clients to another call recording solution. That time is now. Per Mitel, “as of June 30, 2024, the Mitel Licensing Server will be disabled, which in turn ceases the ‘heartbeat’ required between the licensing server and the MiVCR application.” At this time, MiVCR will stop working. Options for MiVCR Users As a Mitel channel partner, you can either upgrade your MiVCR customers to the Mitel Interaction Recording (MIR) solution (Option 1 ..read more
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Add Enterprise Texting to Your Communications Toolbox
VOIP Networks Blog
by Kaitlyn Cote
3M ago
Integrating advanced texting capabilities into your communications just got easier. Cloud9 TextMe can text-enable business telephone numbers, sending business text messages without exposing employees’ personal contact information. Cloud9 TextMe is a robust, enterprise-level text solution that far exceeds the capabilities of phone apps. This scalable, cloud-based solution can drive marketing, customer service, and customer engagement and loyalty in ways that email and automated phone calls can’t. The application is easy to install and will quickly become a key component of your communications ..read more
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Offer Clients Advanced Texting With Cloud9 TextMe
VOIP Networks Blog
by Kaitlyn Cote
3M ago
Cloud9 Infrastructure now offers one of the most-requested capabilities for channel partners and the clients they serve: texting. Your customers can now text-enable their business telephone numbers, sending business text messages without exposing employees’ personal contact information. Cloud9 TextMe is a robust, enterprise-level text solution that far exceeds the capabilities of phone apps. This scalable, cloud-based solution can drive marketing, customer service, and customer engagement and loyalty for your clients. The application is easy to install and will quickly become a key component o ..read more
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A Successful Partnership: From On-Premises to a Managed Private Cloud
VOIP Networks Blog
by Kaitlyn Cote
3M ago
BACKGROUND With eight branches in New Jersey and Pennsylvania and a not-for-profit mission, First Harvest Credit Union had to provide excellent, reliable service to its members as cost-effectively as possible. The credit union has a busy contact center in its main branch, as well as almost 200 employees with phones. The credit union has been a VOIP Networks client for nearly two decades, and VOIP Networks has continually supported the organization as it expanded and added advanced capabilities. CHALLENGE When First Harvest began working with VOIP Networks, it had an on-premises, hardware-based ..read more
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The Seamless Move to Cloud9 Infrastructure
VOIP Networks Blog
by Kaitlyn Cote
4M ago
Choosing an infrastructure for your clients’ MiVoice Business (MiVB) licenses isn’t an easy decision, and Mitel channel partners have several options. Only one of those options is a Mitel Platinum Partner and Mitel Exclusive Partner with decades of experience with Mitel technology, offering white-glove service and support for both channel partners and their clients. That one option is Cloud9 Infrastructure. Onboarding Is on Target Cloud9 Infrastructure onboarding is simple and painless for channel partners, with no monthly minimum revenue requirements, no volume commitments, and no onboarding ..read more
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