By 2040, 95% of all purchases will be made online, by 2021 the e-commerce industry will be worth $4.5 Trillion and by 2022 China will no longer be the... If businesses are plane and executives pilot then dashboards are like displays from the cockpit. The pilot must rely on these blinking lights and twit... [vc_row][vc_column][vc_column_text]Contact Center Leaders and Managers have spent numerous sleepless nights ensuring well-being of agents and smoother... It is obvious for you to look from outside and discover fulfillment rate and delivery speed as the key to success in the E-commerce ..read more

If businesses are plane and executives pilot then dashboards are like displays from the cockpit. The pilot must rely on these blinking lights and twit... [vc_row][vc_column][vc_column_text]Contact Center Leaders and Managers have spent numerous sleepless nights ensuring well-being of agents and smoother... It is obvious for you to look from outside and discover fulfillment rate and delivery speed as the key to success in the E-commerce industry. While th... The saying "Most of the world will make decisions either by guessing or using the gut. They will either be lucky or wrong", explains ..read more

[vc_row][vc_column][vc_column_text]Contact Center Leaders and Managers have spent numerous sleepless nights ensuring well-being of agents and smoother... It is obvious for you to look from outside and discover fulfillment rate and delivery speed as the key to success in the E-commerce industry. While th... The saying "Most of the world will make decisions either by guessing or using the gut. They will either be lucky or wrong", explains to us how lost we... A study by KPMG reveals that "54% of buyers shop online because they can shop at all hours of the day". Another study analyzed "46 ..read more

It is obvious for you to look from outside and discover fulfillment rate and delivery speed as the key to success in the E-commerce industry. While th... The saying "Most of the world will make decisions either by guessing or using the gut. They will either be lucky or wrong", explains to us how lost we... A study by KPMG reveals that "54% of buyers shop online because they can shop at all hours of the day". Another study analyzed "46% of customers buy p... Rigorous scrutiny, traversing for redundancies and unearthing inefficiencies were the stereotyped definitions of call center benchma ..read more

The saying "Most of the world will make decisions either by guessing or using the gut. They will either be lucky or wrong", explains to us how lost we... A study by KPMG reveals that "54% of buyers shop online because they can shop at all hours of the day". Another study analyzed "46% of customers buy p... Rigorous scrutiny, traversing for redundancies and unearthing inefficiencies were the stereotyped definitions of call center benchmarking until the co... A consumer-facing business often faces a dilemma about whether to improve on customer experience management or cope up with its own ..read more

A study by KPMG reveals that "54% of buyers shop online because they can shop at all hours of the day". Another study analyzed "46% of customers buy p... Rigorous scrutiny, traversing for redundancies and unearthing inefficiencies were the stereotyped definitions of call center benchmarking until the co... A consumer-facing business often faces a dilemma about whether to improve on customer experience management or cope up with its own rising expectation... Eliza is the owner of a newly-established start-up that has been doing well in the market so far. The start-up has been able to atta ..read more

Rigorous scrutiny, traversing for redundancies and unearthing inefficiencies were the stereotyped definitions of call center benchmarking until the co... A consumer-facing business often faces a dilemma about whether to improve on customer experience management or cope up with its own rising expectation... Eliza is the owner of a newly-established start-up that has been doing well in the market so far. The start-up has been able to attain approximately 4... Like every SaaS company that is passionate about keeping its customers happy, Smith has always stayed on toes to provide the best pr ..read more

A consumer-facing business often faces a dilemma about whether to improve on customer experience management or cope up with its own rising expectation... Eliza is the owner of a newly-established start-up that has been doing well in the market so far. The start-up has been able to attain approximately 4... Like every SaaS company that is passionate about keeping its customers happy, Smith has always stayed on toes to provide the best products to his cust... Joey has been working as a contact center executive for over a year now. A keen learner with a quest for details, Joey has been succ ..read more

Eliza is the owner of a newly-established start-up that has been doing well in the market so far. The start-up has been able to attain approximately 4... Like every SaaS company that is passionate about keeping its customers happy, Smith has always stayed on toes to provide the best products to his cust... Joey has been working as a contact center executive for over a year now. A keen learner with a quest for details, Joey has been successfully meeting h... With the changing trends and the emerging needs of improved customer experience, it has become crucial for the brands to lay an increas ..read more

Joey has been working as a contact center executive for over a year now. A keen learner with a quest for details, Joey has been successfully meeting h... With the changing trends and the emerging needs of improved customer experience, it has become crucial for the brands to lay an increased focus on des... Every business wants to be its customers’ preferred choice. Be it in terms of customer service, products offered or any other, companies these days wa... When a customer is asked about the best customer experience he/she ever had in his/her life, it would hardly take him/her a few seconds ..read more