What is Omnichannel Customer Service & Ways to Deliver It
GetVoIP Blog
by Katherine Stone
2y ago
Omnichannel contact centers let consumers seamlessly interact with your sales and support teams on the communication channel of their choosing. Given ..read more
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Is Cold Calling Still Effective In 2021? The Surprising Answer Statistics Show
GetVoIP Blog
by Katherine Stone
3y ago
As a small business owner, every cent you put into your marketing budget counts. The Small Business Administration advises companies with ..read more
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Latency Test for VoIP: How it Impacts Call Quality and Ways to Fix It
GetVoIP Blog
by Katherine Stone
3y ago
When you think of the phrase “call quality,” you might assume it refers to factors like the level of customer ..read more
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Customer Service vs Customer Support: Differences and Best Practices
GetVoIP Blog
by Katherine Stone
3y ago
As the world slowly begins to return to normal thanks to the arrival of the COVID-19 vaccination, customer expectations are ..read more
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What is VoIP VPN? Benefits, Top Providers, and More
GetVoIP Blog
by Katherine Stone
3y ago
The rise in remote work has helped increase team member productivity rates by close to 50%, drastically increased team employee satisfaction, and has ..read more
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Is VoIP Secure? How To Protect Your Business Phone System
GetVoIP Blog
by Katherine Stone
3y ago
  Given the rise in the remote workforce, many business owners are concerned about how to protect their data when everyone ..read more
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Zoom Meeting Backgrounds: What They Are, How To Use Them, And The Top Choices 
GetVoIP Blog
by Katherine Stone
3y ago
Given the drastic rise in the remote workforce as well as the vast cost savings that video conferencing tools offer ..read more
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Vonage vs. Nextiva in 2021: Which Business Solution Is Right For You? 
GetVoIP Blog
by Katherine Stone
3y ago
Workplace communication tools are convenient, allow for a greater level of flexibility, and make it much easier for customers and team members ..read more
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Conference Call Services: Best Providers in 2021 for Small Businesses
GetVoIP Blog
by Katherine Stone
3y ago
The start of the COVID-19 pandemic in March 2020 resulted in a sudden transition from in-office to remote work ..read more
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Vonage vs. RingCentral in 2021 – Which is The Best Small Business VoIP Provider?
GetVoIP Blog
by Katherine Stone
3y ago
Given that making the switch from POTS to VoIP telephony providers like RingCentral and Vonage can save your small business over 80% in annual operating costs ..read more
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