3 Ways Your Small Business Can Measure Customer Service
Small Biz Ahead Podcast
by Small Biz Ahead
6d ago
Key Podcast Highlights What Customer Service Metrics Should Your Small Business Use? 1. Net promoter score: This score is generally on a zero to 10 basis. You ask your customer how willing are they to recommend you going forward in the future. They can choose zero, meaning not likely at all, or 10 meaning very likely. 2. Customer satisfaction score: For this you want to ask people how satisfied they are with your company, with your product or with your service. You give them on a scale of one to five, or a scale of one to 10, and you can measure that as well. 3. The first response time metric ..read more
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Building the Best Website for Your Small Business
Small Biz Ahead Podcast
by Small Biz Ahead
6d ago
Designing an e-commerce site has never been easier, especially with all the user-friendly platforms that we now have at our disposal. However, you’ll need more than a basic template if you want to create an online storefront that helps you stand out from your competition. In this episode, Gene Marks along with Yael Weiss Ayalon, the user relations manager at Wix e-commerce, and Oren Inditsky, the VP and GM of online stores at Wix, advise small business owners on how to build an effective e-commerce site that appeals to both search engine algorithms as well as their potential client base. Po ..read more
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Tips for Buying or Selling Your Business
Small Biz Ahead Podcast
by Small Biz Ahead
3w ago
Business acquisitions are primarily seen as a way for aspiring entrepreneurs to purchase their own companies without having to start from scratch. However, did you know that a lot of established business owners will also acquire other additional companies to further expand their existing product lines and resources? In this episode, Gene Marks and Joey Korenman, the Founder of School of Motion and Co-Founder of Rolo, discuss the benefits of business acquisitions and how to negotiate the terms of your next acquisition deal so that you can take your small business to the next level. Podcast K ..read more
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Do You Still Need to Report Your Beneficial Owners by the End of The Year?
Small Biz Ahead Podcast
by Small Biz Ahead
3w ago
Key Podcast Highlights The Corporate Transparency Act was established a couple years ago, under a bill passed by Congress. It’s being administered by the Financial Crimes Enforcement Network (FinCEN). Under this Act, businesses are being required to report all of their beneficial owners of their company and any other entities that they own. This is being required because FinCEN is looking for potential bad actors that might be owners in U.S. companies. This requirement is more about security than finances. What Are Recent Updates on the Corporate Transparency Act? A few weeks ago, a federal ..read more
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Partnerships, C-Corps, S-Corps: Which Business Structure Is Right for You?
Small Biz Ahead Podcast
by Small Biz Ahead
1M ago
Are you having a difficult time deciding on a business structure? You’re not the only one. While having a formal business structure can provide you with significant legal protection and save you a lot in taxes, figuring out which one is most suitable for your small business can be a real challenge. In this episode, Gene Marks along with Christina Lewellen, a PhD, CPA and associate professor of accounting at NC State University, and Nathan Goldman, a CPA, PhD and also an associate professor of accounting at NC State University, discuss the different factors you need to consider when choosing t ..read more
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Startup Stories and Venture Capital Experience
Small Biz Ahead Podcast
by Small Biz Ahead
1M ago
They say that all it takes to build a successful startup is just one brilliant idea. However, while it’s great to have a clear vision for your company, it’s important not to be so tied down to your original plan that you ignore the valuable feedback that your client base and potential collaborators are providing you. In this episode, Gene Marks and Tom Bachant, the founder and CEO of Unthread, discuss how Tom used the needs of his target audience to help guide the development of his early startups and how aspiring entrepreneurs can use this strategy to achieve similar long-term success. Pod ..read more
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Which Cash Flow Reports Should You Review as a Small Business Owner?
Small Biz Ahead Podcast
by Small Biz Ahead
1M ago
Key Podcast Highlights What Two Cash Flow Reports Should You Use Regularly? 1. Cash disbursements by vendor: You should sort this report from highest down to lowest, which basically means you’ll look at all of the cash disbursements that you are spending with your vendors. 2. Cash receipts by customers: This report helps you understand who your best customers are. Transcript The views and opinions expressed on this podcast are for informational purposes only, and solely those of the podcast participants, contributors, and guests, and do not constitute an endorsement by or necessarily represen ..read more
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How a Team Mindset Helped Valerie Grow Her Marketing Business
Small Biz Ahead Podcast
by Small Biz Ahead
2M ago
Hiring a marketing agency can be one of the smartest decisions that a small business owner can make, both in terms of boosting their brand visibility and growing their client base. Unfortunately, there are many business owners that sabotage their success by entering the collaboration process with a negative mindset or unrealistic expectations. So, what can you do to get the most out of this professional relationship? In this episode, Gene Marks and Valerie Tyson, CEO of the Unrivaled Group, discuss how small business owners can set themselves up for success when working with a marketing agenc ..read more
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FinCEN’s New Reporting Requirement: What Does It Mean for You?
Small Biz Ahead Podcast
by Small Biz Ahead
2M ago
Key Podcast Highlights What Is the New Mandate Impacting Businesses in the United States? There’s a new mandate where you have to report to the federal government this year, the beneficial owners of your business. This mandate is coming from the Financial Crimes Enforcement Network, or FinCEN, which is part of the Treasury Department. The new rule is impacting most businesses in the United States, so you’ll likely have to file whether you’re a corporation, S corporation, partnership, etc. Under this rule, you’ll need to report any stockholders that own 25% or more of your company. However, it ..read more
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Shrinkflation: Is It a Good Cash Management Strategy to Use?
Small Biz Ahead Podcast
by Small Biz Ahead
2M ago
Key Podcast Highlights What Is Shrinkflation? Shrinkflation is where you sell something for the same price but you sell a little bit less of it. Some of the largest brands in the country are doing this right now. One example of this strategy would be selling two meatballs with a pasta dinner instead of three but for the same price as before. Why Use Shrinkflation? Companies choose this cash management strategy because it can help maintain margins. You first need to look at all your products and services that you’re delivering and then ask yourself if it’s possible to deliver a little bit le ..read more
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