How Slack AI Processes Billions of Messages to Reduce Information Overload with AI-Powered Search and Summarization
Salesforce Engineering
by Scott Nyberg
1w ago
In our “Engineering Energizers” Q&A series, we highlight engineering leaders tackling some of the toughest challenges in AI and enterprise software. Today, we feature Curtis Allen, Backend Senior Staff Engineer at Slack AI. Curtis’ team is at the forefront of developing AI-driven solutions to improve how users find, process, and summarize information. Discover how Curtis […] The post How Slack AI Processes Billions of Messages to Reduce Information Overload with AI-Powered Search and Summarization appeared first on Salesforce Engineering Blog ..read more
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How Generative AI Simplifies Data Analytics Formula Creation for Faster Insights
Salesforce Engineering
by Scott Nyberg
2w ago
In our “Engineering Energizers” Q&A series, we delve into the innovative methods of engineering leaders who are reshaping their industries. Today, we highlight Monil Gandhi, whose team at Salesforce developed AI Calculated Fields. This cutting-edge tool uses AI to convert simple user utterances into complex calculated fields, streamlining the process on Salesforce’s semantic layer and […] The post How Generative AI Simplifies Data Analytics Formula Creation for Faster Insights appeared first on Salesforce Engineering Blog ..read more
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How Salesforce’s New EA Agent Scales AI to Transform Enterprise Architecture
Salesforce Engineering
by Scott Nyberg
3w ago
In our “Engineering Energizers” Q&A series, we explore the journeys of engineering leaders who are driving innovation in their fields. Today, we feature Ambika Sukla, Lead Enterprise AI Architect at Salesforce. Ambika manages the development of the Enterprise Architecture Agent (EA Agent), an AI tool designed to streamline enterprise architecture processes through intelligent automation. Discover […] The post How Salesforce’s New EA Agent Scales AI to Transform Enterprise Architecture appeared first on Salesforce Engineering Blog ..read more
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Behind Salesforce’s JDK 11 to JDK 17 Migration: Lessons for Modernizing Large-Scale Java Applications
Salesforce Engineering
by Scott Nyberg
1M ago
In our “Engineering Energizers” Q&A series, we explore the journeys of engineering teams driving innovation. Today, we spotlight Sankar Rao Bhogi, Director of Software Engineering at Salesforce, and his agile and elite JDK Team. This small but highly skilled group led the challenging migration from JDK 11 to JDK 17, a critical upgrade that ensures […] The post Behind Salesforce’s JDK 11 to JDK 17 Migration: Lessons for Modernizing Large-Scale Java Applications appeared first on Salesforce Engineering Blog ..read more
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The Next Generation of RAG: How Enriched Index Redefines Information Retrieval for LLMs
Salesforce Engineering
by Scott Nyberg
1M ago
In our “Engineering Energizers” Q&A series, we explore the stories of engineering innovators transforming the tech landscape. Today, we spotlight Robert Xue, a software engineering architect at Salesforce who is spearheading the development of Enriched Index – an advanced Retrieval-Augmented Generation (RAG) system that improves information retrieval with enhanced precision and scalability. Discover how Robert’s […] The post The Next Generation of RAG: How Enriched Index Redefines Information Retrieval for LLMs appeared first on Salesforce Engineering Blog ..read more
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Unveiling the AI Architecture Powering 435 Million Monthly Knowledge Articles for Scalable Customer Support
Salesforce Engineering
by Scott Nyberg
2M ago
In our “Engineering Energizers” Q&A series, we explore the challenges and innovations that are shaping the future of engineering. Today, we spotlight Shreya Aggarwal and her AI Cloud team, who are transforming the way customer support agents assist customers. By leveraging AI-powered article recommendations, they enable faster and more informed responses, tailored specifically to each […] The post Unveiling the AI Architecture Powering 435 Million Monthly Knowledge Articles for Scalable Customer Support appeared first on Salesforce Engineering Blog ..read more
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Scaling AI Systems: Secrets for Managing 100,000 Training and Metadata Requests Per Minute
Salesforce Engineering
by Scott Nyberg
2M ago
In our “Engineering Energizers” Q&A series, we dive into the inspiring stories of engineering leaders who are pushing the boundaries of innovation and solving intricate technical challenges. Today, we shine a spotlight on Rama Raman, Director of Software Engineering at Salesforce, whose team is transforming scalable AI development by automating key processes in the machine […] The post Scaling AI Systems: Secrets for Managing 100,000 Training and Metadata Requests Per Minute appeared first on Salesforce Engineering Blog ..read more
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Engineering AI-Driven Recommendations: How Real-Time Personalization Powers Smarter, More Meaningful Customer Engagement
Salesforce Engineering
by Scott Nyberg
2M ago
In our “Engineering Energizers” Q&A series, we highlight the journeys of engineering innovators making significant strides in their fields. Today, we feature Sneha Singla, Director of Software Engineering at Salesforce, who leads the delivery of end-to-end, real-time personalization across web and mobile platforms using both rules-based and AI-driven recommendations. Dive into how Sneha’s AI Personalization […] The post Engineering AI-Driven Recommendations: How Real-Time Personalization Powers Smarter, More Meaningful Customer Engagement appeared first on Salesforce Engineering Blog ..read more
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Inside the Brain of Agentforce: Revealing the Atlas Reasoning Engine
Salesforce Engineering
by Scott Nyberg
2M ago
In our “Engineering Energizers” Q&A series, we explore the paths of engineering leaders pushing the boundaries of innovation. Today, we spotlight Phil Mui, Senior Vice President and Head of Products and Architecture for Salesforce AI Research. Phil’s team is instrumental in powering Agentforce, the agentic layer of the Salesforce platform for deploying autonomous AI agents […] The post Inside the Brain of Agentforce: Revealing the Atlas Reasoning Engine appeared first on Salesforce Engineering Blog ..read more
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Solving LLM Challenges: Agentforce’s AI Approach to Reliable Agent Recommendations
Salesforce Engineering
by Scott Nyberg
2M ago
In our “Engineering Energizers” Q&A series, we explore into the stories of exceptional engineering leaders driving transformative innovation. Today, we highlight Annie Zhang, Software Engineer Architect on Salesforce’s AI Cloud team. Annie is at the forefront of advancing Agentforce, Salesforce’s AI for autonomous task management. Her team is developing cutting-edge technology designed to deliver personalized, […] The post Solving LLM Challenges: Agentforce’s AI Approach to Reliable Agent Recommendations appeared first on Salesforce Engineering Blog ..read more
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