In our “Engineering Energizers” Q&A series, we explore the extraordinary journeys of engineering leaders who have achieved success in their specific domains. Today, we meet John He, Vice President of Software Engineering, who leads the development of Einstein Copilot for Tableau — an innovative tool that redefines how users interact with their data, making complex analysis simpler and more intuitive than ever before. Join John’s AI team as they revolutionize this tool, overcome infrastructure complexities, and take data analysis to the next level. What is your AI team’s mission? Our missio ..read more

What was the business trigger for your project? Since 2018, Salesforce Edge has been providing internal content delivery network (CDN) services — onboarding approximately 130,000 web domain names, including some of the largest internal web properties. Over the years, we’ve worked on improving the stability of the service, but it has struggled to keep up with our rapid business growth. We realized that our control plane architecture is nearing its scaling limits in terms of memory utilization and visible latencies. This realization provided us the opportunity to design a new architecture. We ca ..read more

In our “Engineering Energizers” series, we explore the problem-solving skills of engineering leaders. In this special edition, we caught up with some of the brightest minds from Salesforce Engineering across India, Argentina, and the U.S, and met a few new innovators who the Engineering Blog will feature soon. Join us as we explore their unique approaches and unwavering commitment to tackling complex challenges at every turn. Indira Iyer Senior Vice President, Software Engineering Palo Alto, CA “I thrive on engineering problems with ambiguity and compressed timelines, as they challenge me to ..read more

In our “Engineering Energizers” Q&A series, we examine the inspiring paths of engineering leaders who have made remarkable strides in their respective fields. Today, we meet Harini Nallan Chakrawarthy, Vice President of Software Engineering, who leads the development of Tableau Pulse. This new Salesforce feature that uses generative AI to provide real-time, AI-powered insights in natural language and visual formats, enabling faster and more informed decision-making based on data. Join Harini’s team as they revolutionize Tableau by tackling AI/ML integration challenges and scalability obsta ..read more

Optimizing the management of alerts from monitoring tools is crucial for efficient operations. However, it can be challenging due to the lack of confirmation on whether subsequent alerts indicate the same underlying problem. This leads to a repetitive and time-consuming process for an organization’s operations team — including site reliability engineers, performance engineers and others — who must manually analyze each alert, often discovering duplicated issues. To address this, organizations are prioritizing automation (66%) and enhancing productivity (61%), as revealed by a recent survey. Th ..read more

In our “Engineering Energizers” Q&A series, we explore the journeys of engineering leaders who have made remarkable contributions in their fields. Today, we meet Venkat Krishnamani, a Lead Member of the Technical Staff for Salesforce Engineering and the lead engineer for Salesforce Einstein’s Machine Learning (ML) Console. This vital tool for internal AI and ML engineers at Salesforce to streamline AI model lifecycle management with an intuitive interface, boosting productivity and simplifying AI development. Discover how Venkat’s team enhances developer efficiency, overcomes technical cha ..read more

In this edition of our “Engineering Energizers” Q&A series, we spotlight Jeanine Walters, Principal Architect and lead architect behind Marketing Cloud Growth Edition at Salesforce. With over 20 years of architecting innovative solutions at Salesforce, Jeanine has played a pivotal role in creating a game-changing marketing application that empowers small and medium businesses (SMB) with enterprise-level marketing automation capabilities, harnessing Data Cloud and Einstein AI solutions. Explore how Jeanine and her team navigated complex integrations, aligned conflicting priorities, and addr ..read more

In our “Engineering Energizers” Q&A series, we explore the remarkable journeys of engineering leaders who have made significant contributions in their respective fields. Today, we dive into the technical journey of Evangelina Martinez Ruiz Moreno, a Senior Director at Salesforce, who spearheaded the development of MuleSoft’s new Anypoint Flex Gateway. Read on to explore how she addressed risks, overcame challenges, and leveraged open-source technologies to deliver this highly customizable and efficient API management solution… What does your team focus on within the API management aspect o ..read more

In our “Engineering Energizers” Q&A series, we feature Leo Tran, Chief Architect of Platform Engineering at Salesforce. With over 15 years of engineering leadership experience, Leo is instrumental in developing the Einstein 1 Platform. This platform integrates generative AI, data management, CRM capabilities, and trusted systems to provide businesses with personalized customer experiences and AI-driven insights. Discover how Leo and his team overcame significant technical obstacles and tackled massive scaling challenges to create a powerful platform that revolutionizes the way businesses o ..read more

In our “Engineering Energizers” Q&A series, we delve into the experiences that have shaped Salesforce Engineering leaders. Meet Jevarlo Boykins, a Lead Member of the Technical Staff for Salesforce Engineering. Jevarlo supports the new Salesforce for Nonprofits Nonprofit Cloud (NPC) team under Salesforce Industry Cloud — empowering fundraisers in the nonprofit sector with innovative products to scale their impact. Join us as we learn more about Jevarlo’s journey and how his team overcomes complex challenges in developing fundraising applications. Why was your team launched and what is your ..read more