In the latest episode of the Brainfluence podcast, I had the pleasure of sitting down with Lisa Lutoff-Perlo, then Vice Chairman of External Affairs at Royal Caribbean Group and former CEO of Celebrity Cruises. Since then, Lutoff-Perlo became Chairwoman of the Board of the Hornblower Group and serves on the Board of Directors for AutoNation, […] The post Cruise Industry Insider: Making Waves with Lisa Lutoff-Perlo appeared first on Roger Dooley ..read more

World-renowned executive coach Marshall Goldsmith joins Roger Dooley on the Brainfluence podcast to discuss the fascinating world of AI and his new venture, MarshallBot, an AI-powered coaching tool. Goldsmith, a #1 New York Times bestselling author and recognized as the world’s #1 leadership thinker, shares his insights on the challenges and opportunities presented by AI […] The post Marshall Goldsmith’s AI Legacy: Free MarshallBot for Better Leadership Globally appeared first on Roger Dooley ..read more

Here’s a departure from the usual Brainfluence format: Are you ready for AI podcasts? Roger does a solo introduction and explanation of NotebookLM, and then turns the show over to two AI hosts who talk about pricing psychology. Their discussion is based on the pricing section in Roger’s book, Brainfluence. Listen or Watch There’s not […] The post AI Podcasts, NotebookLM, and Pricing Psychology appeared first on Roger Dooley ..read more

Discover how the airline industry is transforming and how airlines are beginning to reverse a long decline in customer experience. In this wide ranging interview, customer experience expert Mario Matulich reveals the impact of new government regulations, AI advancements, and evolving call center strategies on your future travel experiences. Learn about: New airline refund policies […] The post The Future of Airline Customer Experience: Call Centers, AI and New Regulations appeared first on Roger Dooley ..read more

In this episode of Brainfluence, host Roger Dooley welcomes back Richard Shotton, a marketing expert with 23 years of experience working with major brands like Google and Mondelez. Shotton specializes in applying behavioral science to marketing and is the author of two books, including his latest, The Illusion of Choice: 16.5 Psychological Biases That Influence […] The post The Illusion of Choice with Richard Shotton appeared first on Roger Dooley ..read more

In this Brainfluence episode, we discuss some surprising customer experience findings from a Harvard Business Review study sponsored by Tata Communications. Our guest, Mauro Carobene, VP and Global Head of Customer Interaction Suite at Tata Communications, joins me to share insights on how enterprises are managing and improving customer interactions today. Mauro notes that despite […] The post Better Customer Interactions: New HBR Study appeared first on Roger Dooley ..read more

In this episode of Brainfluence we dive into the psychological triggers that influence decisions with negotiation guru Keld Jensen. Keld brings a wealth of expertise with 25 books to his credit and a career advising top organizations worldwide. In this episode, we explore not only business negotiations but also everyday scenarios where negotiation plays a […] The post Negotiation Essentials with Keld Jensen appeared first on Roger Dooley ..read more

In this episode of Brainfluence, we dive deep into the psychology of persuasion with Michael McQueen, an acclaimed speaker and author from Sydney, Australia. Michael shares invaluable insights from his latest book, Mindstuck: Mastering the Art of Changing Minds, exploring how we can master the art of changing minds in an ever-evolving world. He explains […] The post Mindstuck with Michael McQueen appeared first on Roger Dooley ..read more

In this episode of Brainfluence, we welcome guest Micah Solomon, a renowned customer service expert, to explore the nuances of “Iconic Customer Service.” Micah delves into the delicate balance between providing personalized service without crossing into intrusiveness, introducing his “gold touch” method as a way to enrich customer interactions. Throughout the conversation, they tackle various […] The post Micah Solomon: The Art of Exceptional Customer Experience appeared first on Roger Dooley ..read more

  In this Brainfluence episode, we explore pricing psychology with Leigh Caldwell, a seasoned behavioral economist and pricing strategist. Leigh joins us to shed light on the true essence of pricing – it’s more than just numbers; it’s about crafting positive customer experiences in a profitable way. In our discussion, we delve into the relationship […] The post The Psychology of Pricing with Leigh Caldwell appeared first on Roger Dooley ..read more